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Go.compare.com Reviews

4.6 Rating 39,078 Reviews
93 %
of reviewers recommend Go.compare.com
4.6
Based on 39,078 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Go.compare.com Reviews
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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Anonymous
Anonymous  // 01/01/2019
Getting quoted almost doubled everywhere don't understand
Helpful Report
Posted 6 years ago
Hello Phil, Thanks for the review. Expensive insurance quotes? That’s not what we like to hear! GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors which vary dependant on the insurance you're looking for. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev
Posted 6 years ago
I got nine quotes and couldn't access the cheapest one the only one I could Access was £100 dearer.
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Posted 6 years ago
Hello Tommy, Thanks for the review. I'll send you an email shortly to explain what has happened and why you've not been able to view the other prices that were shown on your account. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev
Posted 6 years ago
Terrible experience took my details then took my money , then didn’t grant me the policy , and refused me my money this site collects your information then selects what it provides the insurance company , or you answer questions on this site that you automatically think they will pass to the insurer then don’t , then the insurer steals your money and you don’t get insured
Helpful Report
Posted 6 years ago
Hello Steven Thanks for leaving a review. We apologise for the experience you have had following the use of our site but we feel that there has been some miscommunication here somewhere, as the details entered on our site are electronically sent to the insurers in order for them to provide you with a quotation. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.
Posted 6 years ago
You gave me a quote for VW Tiguan at a price of £388 I input my reg number and it was increased to £454 I was not ammused
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Posted 6 years ago
Hello David, Thanks for the review. Sorry to hear of what's happened, I'll send you an email shortly to get some more information from you, that way we can assist you further with your query. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev
Posted 6 years ago
POOR because, after you get your insurance which is very easy to follow and buy. THEN when you want to see/ find your policy which should be simple IT IS NOT I kept being pushed back to Compare to get quotes for a new Policy. RIDICULOUS.. I have given up and will phone them on Monday. What a waste of my time. I don't even know if I have a policy, or indeed if I am really insured?? I would only recommend to get a quote
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Posted 6 years ago
Hi, Thanks for taking the time to leave your review, we're sorry to hear that you weren't left too happy. Just so you know, when you purchase, you do so directly with the insurer, so you would never be able to see your documents on or website. Most insurers have their own online portal, which is where you would access these. Normally you'll receive an email from them wit a link for you to be able to access this. If you haven't received this, you'll need to contact your insurer directly. We hope this helps, but if you need anything else, you can contact us by emailing customerservices@gocompare.com. Kind Regards, Jenna.
Posted 6 years ago
Yes not too impressed I got a quote of approx £1,280.0 however when I rang them Principal they said it was alot more expensive???????
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Posted 6 years ago
7 day 8am to 8pm not with one stop
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Posted 6 years ago
Hello, Thanks for leaving a review. Just so your aware, GoCompare are open Monday to Friday between 9am and 5.30pm, we are unaware as to what you are referring to, so I will email you to gather further information regarding this. If you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.
Posted 6 years ago
Its £22 more,don't know how you got this quote??
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Posted 6 years ago
Hello Derek, Thanks for the review. Sorry that you don't think our website is 5*, I'll send you an email shortly to get some more information from you and see what we can do to help! If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev
Posted 6 years ago
The price quoted on your website was £170 cheaper than the prover Sainsburys bank. They said it was your sites fault for not keeping it up to date !!! Even so £170 is not even close so how can it be a good comparison?
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Posted 6 years ago
Hello Adrian, Thanks for leaving a review. We're so sorry you have had this experience when using our website, this isn't what we want to hear. Quotes are based on real time pricing, so if you contacted the insurer at a delayed time to retrieving the quotation the price is subject to change. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.
Posted 6 years ago
Charge me for cancelling a policy not even 24 hours later and was not due to 30th sep
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Posted 6 years ago
Hello, Thanks for leaving a review. To confirm, we are a free comparison service and not the insurer so we don't take payments or charge you for our services. We apologise if your not happy with the service you have received from the insurer. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.
Posted 6 years ago
I tried to save £25 on the Smart Spending website but this did not work on my mobile. Not impressed as it sost me more than I budgeted.
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Posted 6 years ago
Hello Steve, Thanks for taking the time to leave a review. We will be in touch with you directly to discuss the issue you have encountered. Thanks, Dan.
Posted 6 years ago
Possibly the worst thought out set of questions and possible answers i have come across, it leaves a negative impression of the person to be insured and lacks questions that should prove of benifit, there is no alowance worth talking about in any insurers for dash cams yet they do there best to encourage the purchase and use of them , if its saving them thousands on false claims agenst you surely its its something they should give a decent discount for .. the also only give discounts on trackers that cost a fortune if your rich enough to own a flash new car or stupidly expensive motorcycle yet give no discount and as far as normal drivers and riders that are driving the majority of there custom the say you vechicle doesn't matter your not rich .well they should be encouraging all drivers and riders the recovery of any vehicle saves them paying out but they would rather just rip you off with higher costs because of the claims they say they have to pay , yet they still make bigger and bigger profits. Go compair what a joke their more like go to hell . Bet this gets edited if shown at all .. news after go compare read my review they claim to have fixed the problem in a couple of days and want me to give a better review, well not a chance in hell its still crap nothing is sorted so theres my update .
Helpful Report
Posted 6 years ago
Hi, Thanks for taking the time to leave your review, we're really sorry to hear how you've been left feeling. The questions on our form are those that the insurers on our panel have requested that we ask so that they can provide you with the most accurate quotes. Unfortunately as we are a comparison service not an insurer, we don't have any influence on the prices or the discounts that are offered. Some insurers will offer a small discount for having a dash cam and we always advise our customers that they call the insurer before purchase if they feel that they may have anything that may influence their prices. If you have any further questions, you can email us at customerservices@gocomare.com or call us on 01633 654 019. We're open Monday to Friday 09:00 - 17:30. Thanks, Jenna.
Posted 6 years ago
your prices weren't up to date so were much more than the quotes when I proceeded to site
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Posted 6 years ago
I have tried several companies and he tells me that the session has expired,sorry!
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Posted 6 years ago
Hello, Thanks for the review. Sorry to hear you've experienced difficulties when using our website. The session will expire if a page has been idle for a period of time or if a drop in your internet connection occurs. Please return to our website and try again, also if you don't want to purchase via the insurers website you can contact them via telephone for further assistance. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev
Posted 6 years ago
Worst thing I have ever done is use this site
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Posted 6 years ago
Hi Rock, Thanks for leaving a review. We're so sorry that you feel this way. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.
Posted 6 years ago
Complicated , difficult to retrieve quote , wanted to pay on line couldn’t figure out how to pay , in the end I went direct to insurer
Helpful Report
Posted 6 years ago
Hello David, Thanks for the review. Sorry to hear you had some difficulty in purchasing a policy via our website. For future correspondence you can purchase a policy by following these steps: Go to www.gocompare.com Click on ‘My account’ Sign in to your GoCompare account Click ‘View prices’, to see your results page Click ‘Continue’ next to the insurance policy you would like to purchase To buy the policy online, click ‘Proceed to site’ To purchase the policy over the phone, select ‘Click to call’. The insurer’s contact number and your quote reference number will appear If you need any further help, you can send us an email at customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon-Fri between 09:00 and 17:30. Thanks, Kev
Posted 6 years ago
Way too expensive
Helpful Report
Posted 6 years ago
Hello, Thanks for leaving a review. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you I'm afraid. Insurance companies return prices to you based on many risk factors. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you wish to contact us to discuss this further, you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.
Posted 6 years ago
Rubbish prices for everything much lower on every other comparison site
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Posted 6 years ago
Hey Joanne, Thanks for the email. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Sorry that we weren't able to help you find a better deal this year but we are always available for when your renewal is next due, If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev
Posted 6 years ago
Still not renewed after 2 days of trying
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Posted 6 years ago
Hello Joanne, Thanks for the review. Sorry to see you don't think our service is 5 star, I'll send you an email shortly to get some more information from you so I can assist you with your query. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev
Posted 6 years ago
I think that it’s getting harder to get insurance now and I had this for one day now I’ve been charged £119 pounds for this and been told I have got to disclose that my insurance was cancelled this was not my doing was car had a problem and went back to garage
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Posted 6 years ago
Hello Tupps, Thanks for the review. The purpose of our site is to allow customers the opportunity to compare prices for their insurance. We do advise on our site that all details provided need to be accurate though, as any details missing/ not provided could lead to an increase in premium or cancellation of policy when your chosen insurer obtains this information. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev
Posted 6 years ago
Go.compare.com is rated 4.6 based on 39,078 reviews