Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,070 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Dalalnishad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As requested, Have tried to call 08444999410 from overseas but failed. The quote of £328.87 provided is for 15 Blundell St Blackpool FY1 5DX . What should I do?”

Helpful Report

Posted 6 years ago

Hello, Thanks for leaving a review and I'm sorry you are having difficulty contacting us from overseas. You can email us at customerservices@gocompare.com however, I will email you to clarify this situation for you. Many Thanks, Samantha.

Posted 6 years ago

“I could not get car insurance I wanted as the questions not appropriate my car was hit parked I was not in it therefore could not take out insurance with you”

Helpful Report

Posted 6 years ago

Hello Judith, Thanks for leaving a review. Please note that if you made a claim on your insurance because you did not know who the third party was, this it is classified as a fault claim and is listed on our site. If you still require assistance with this please feel free to contact us at customerservices@gocompare.com or call us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 6 years ago

“company you work they are rubish”

Helpful Report

Posted 6 years ago

HI, Thanks for leaving your review, we're very sorry to hear that you wouldn't recommend us. Please contact us directly so we can try to help you. You can email us on customersevices@gocompare.com or call us on 01633 654 019. We're open Monday to Friday 09:00 - 17:30. Thanks, Jen.

Posted 6 years ago

“Took too long to get back to me with the information about resetting the password”

Helpful Report

Posted 6 years ago

Hello, Thanks for leaving a review. We're sorry if we took too long to answer your query. Please note our opening hours are Monday to Friday between 9am and 5.30pm, so if you contacted us out of these hours or during the weekend period the response may have been delayed. For future reference, if you would like to contact you can email us at customerservices@gocompare.com, call us with in the above opening hours on 01633 654 019 or our live chat service is available until 7pm every weekday. Many Thanks, Samantha.

Posted 6 years ago

“Could not long in kept saying wrong password when i only changed it 2 days ago”

Helpful Report

Posted 6 years ago

Hello Rob, Thanks for the review. Sorry to hear you're experiencing problems trying to log back in to your Gocompare account. I will send you an email shortly to help you get back on track. If you need any more help, you can email us at customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 6 years ago

“tried 3 of insurence quote from £297 to £306 when i tried to pay they all wanted £1000 plus”

Helpful Report

Posted 6 years ago

“The more you use the website the more expensive everything gets!!!!!”

Helpful Report

Posted 6 years ago

Hi, We're very sorry to hear that your prices have increased. Unfortunately we don't have any influence on the prices that insurers return to you. When obtaining new insurance, it's always best to do so as early as possibly. That way you will get the best prices as insurers tend to increase costs as it gets closer to your renewal date. I hope that this explains things, but if you would like to ask any further questions you can email us at customerservices@gocompare.com. Thanks, Jenna.

Posted 6 years ago

“Payment didn’t go through and then the call back didn’t happen”

Helpful Report

Posted 6 years ago

Hi, We're very sorry to hear that your payment didn't process. When purchasing, you do so directly with the insurer, so we're unable to see why this didn't work. If you can email us at customerservices@gocompare.com, letting us know who you wanted to purchase with, we can provide you some contact details. We're open Monday to Friday 09:00 - 17:30 and you can call us on 01633 654 019 if you wish. Kind Regards, Jenna.

Posted 6 years ago

“Prices in general are a rip off”

Helpful Report

Posted 6 years ago

Hi, Thanks for getting in touch. Expensive insurance quotes? That’s not what we like to hear! As a comparison site, we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. I’m sorry our quotes were not competitive for you on this occasion. If you need anything please do not hesitate to reply to this email. Or you can call us on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. Regards, Jenna.

Posted 6 years ago

“As a mistake made over three years ago I can't find any insurance my car what a joke and I still stick to what I said”

Helpful Report

Posted 6 years ago

Hi, We're really sorry to hear that you've been unable to find insurance for your car, that's definitely not what we want to hear. We've had a look in to this and will contact you directly with our findings. In the meantime, if you'd like some assistance please either email us on customerservices@gocompare.com or call us on 01633 654 019. We're open Monday to Friday 09:00 - 17:30. Thanks, Jenna.

Posted 6 years ago

“I was very disappointed when looking for house insurance. Company came up on your page offering an affordable price. When clicking onto their site thinking I was reviewing a quote I found that they were giving me options for two insurers at treble what was advertised. To expensive for pensioners living on state pension and still paying a mortgage. Is this not breaching Trading Standards.”

Helpful Report

Posted 6 years ago

Hello, Thanks for taking the time to leave a review. One of the team will email you shortly, to discuss any issues you may have. Regards, Dan.

Posted 6 years ago

“I do not want my insurance cover with you”

Helpful Report

Posted 6 years ago

Hello Williams, Thanks for the review. We are an online only comparison service and not an insurer so you wouldn't have cover with us. If you're unsure of who you're insured with you may want to check your bank statements - you should be able to tell which insurer took a payment or payments from these. If not, call your bank and they should be able to help. Many Thanks, Kev

Posted 6 years ago

“I was honest with my details for the car insurance quote (3pts for doing 37mph in a 30mph zone and a small crash 3yrs previous that was my fault) got a price I was really happy with but when I clicked accept I was told to call the broker, who told me my pts etc. had not been recorded on the system so my quote would increase... But when I checked the system after declining there offer I could see my details had been loaded onto the system.... I was really annoyed with all the time wasted and the dirty tricks they use to try and get more money from you, but try and make a claim and the shutters come down!”

Helpful Report

Posted 6 years ago

Hello Seamus, Thanks for your review. Sorry to hear of your experience with the insurer you contacted. I'll send you an email shortly to get some more information for you to assist with your query. Many Thanks, Kev

Posted 6 years ago

“For some reason my model of bike did not come up when putting reg in, tried looking for it on find bike still no joy, so quoted me for a vzr 1800, that is what comes up all the time now for my reg, a few insurance now can not quote me. My bike was insured last time as a vlr 1800 intruder. That's what's on log book.”

Helpful Report

Posted 6 years ago

Hello Ian, Thanks for leaving a review. I'm sorry that you have had this issue when using our site. If you can send pictures of your V5C (logbook) to customerservices@gocompare.com we would be able to update your bike information to our systems so you can use us in the future. Alternatively, you can always give us a call on 01633 654 019, we're open Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 6 years ago

“I needed my insurance 1day early and it cost me around £70 is it an insurance service or a racketeering service and at the first chance I will cancel it”

Helpful Report

Posted 6 years ago

Hi David, Thanks for the review. Sorry to hear about the service you've received, I'll send you an email shortly to get some more information and assist you with your query. Many Thanks, Kev

Posted 6 years ago

“Waste of space”

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Posted 6 years ago

“Waste of space get good quotes when you attempt to take out insurance they all put the price up”

Helpful Report

Posted 6 years ago

Hello Mark, Thanks for the review. As insurance providers use real-time pricing your quotes may change if you return to buy later. We display messages on our site to advise our customers of this. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Many Thanks, Kev

Posted 6 years ago

“Got a email from yourselves stating bike insurance had expired. Purchased new insurance in panic only to find I'm insured already for the next 8 months. Had to pay new policy with post office £37.44 to cancel not happy”

Helpful Report

Posted 6 years ago

Hi Anthony, Thanks for leaving a review. Just so your aware, GoCompare is a comparison service and not an insurer. The emails we issue are gentle reminders that, based on the information we hold, your renewal may be due and not official renewal reminders, but to clarify this with your insurer. I apologise for the inconvenience this may have caused you, and can only suggest that I unsubscribe you from our mailing list to prevent this from occurring in the future. I will email you to clarify if this is something you wish me to action on your behalf. Many Thanks, Samantha.

Posted 6 years ago

“I was given one price and then when I went through to the insurer the price nearly doubled.this is disgusting and I will never use you again.”

Helpful Report

Posted 6 years ago

Hi Rachel, Thanks for leaving a review. That's not what we like to hear! Providing you have purchased immediately and no changes have been made to the policy the quote should be honours. I am going to contact you via email to establish further details so I can look into this for you. Many Thanks, Samantha.

Posted 6 years ago

“After I got the quote they would not do it. I rang up and they were rude and understanding helpful”

Helpful Report

Posted 6 years ago

Hello, Thanks for your review. We are sorry to hear this, we will be in touch with you directly to discuss your issue. Regards, Dan.

Posted 6 years ago

Go.compare.com is rated 4.6 based on 39,070 reviews