Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,078 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,078 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 22nd September 2025

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Go.compare.com 1 star review on 19th September 2025

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Go.compare.com 1 star review on 3rd September 2025

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Go.compare.com 1 star review on 23rd August 2025

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For some reason my model of bike did not come up when putting reg in, tried looking for it on find bike still no joy, so quoted me for a vzr 1800, that is what comes up all the time now for my reg, a few insurance now can not quote me. My bike was insured last time as a vlr 1800 intruder. That's what's on log book.”

Helpful Report

Posted 6 years ago

Hello Ian, Thanks for leaving a review. I'm sorry that you have had this issue when using our site. If you can send pictures of your V5C (logbook) to customerservices@gocompare.com we would be able to update your bike information to our systems so you can use us in the future. Alternatively, you can always give us a call on 01633 654 019, we're open Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 6 years ago

“I needed my insurance 1day early and it cost me around £70 is it an insurance service or a racketeering service and at the first chance I will cancel it”

Helpful Report

Posted 6 years ago

Hi David, Thanks for the review. Sorry to hear about the service you've received, I'll send you an email shortly to get some more information and assist you with your query. Many Thanks, Kev

Posted 6 years ago

“Waste of space”

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Posted 6 years ago

“Waste of space get good quotes when you attempt to take out insurance they all put the price up”

Helpful Report

Posted 6 years ago

Hello Mark, Thanks for the review. As insurance providers use real-time pricing your quotes may change if you return to buy later. We display messages on our site to advise our customers of this. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Many Thanks, Kev

Posted 6 years ago

“Got a email from yourselves stating bike insurance had expired. Purchased new insurance in panic only to find I'm insured already for the next 8 months. Had to pay new policy with post office £37.44 to cancel not happy”

Helpful Report

Posted 6 years ago

Hi Anthony, Thanks for leaving a review. Just so your aware, GoCompare is a comparison service and not an insurer. The emails we issue are gentle reminders that, based on the information we hold, your renewal may be due and not official renewal reminders, but to clarify this with your insurer. I apologise for the inconvenience this may have caused you, and can only suggest that I unsubscribe you from our mailing list to prevent this from occurring in the future. I will email you to clarify if this is something you wish me to action on your behalf. Many Thanks, Samantha.

Posted 6 years ago

“I was given one price and then when I went through to the insurer the price nearly doubled.this is disgusting and I will never use you again.”

Helpful Report

Posted 6 years ago

Hi Rachel, Thanks for leaving a review. That's not what we like to hear! Providing you have purchased immediately and no changes have been made to the policy the quote should be honours. I am going to contact you via email to establish further details so I can look into this for you. Many Thanks, Samantha.

Posted 6 years ago

“After I got the quote they would not do it. I rang up and they were rude and understanding helpful”

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Posted 6 years ago

Hello, Thanks for your review. We are sorry to hear this, we will be in touch with you directly to discuss your issue. Regards, Dan.

Posted 6 years ago

“It annoys me that insurance companies increase their premiums for older drivers when statistics prove they are the safest drivers on the road. I received a far better quote via Go Compare. Still too high but better.”

Helpful Report

Posted 6 years ago

Hello, Thanks for your review. Expensive insurance quotes? That’s not what we like to hear! GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Take Care, Kev

Posted 6 years ago

“I was quite happy with the quote I got from Hastings Direct, but thought it was only polite to ring them to cancel the quote they had sent me because I was with them last year. The young man I spoke to tried to be helpful by telling me he would alter something on my policy. I said I would pay the extra, but he said he had to cancel the policy and start again. I could go on and on, but the bottom line is..I have no new policy, probably paid £200 for nothing! Not happy. Dont know where to go now.”

Helpful Report

Posted 6 years ago

Hello, Thanks for the review. Your comments do seem to be directed at Hastings Direct instead of Gocompare.com however, we are more than happy to help you if you don't have an insurance in place of course! If you visit our website you can see what savings can be made on your insurance and find a better price and cover for you. Take Care, Kev

Posted 6 years ago

“Not cheeper insurance..”

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Posted 6 years ago

Hello Iqbal, Thanks for leaving a review. Expensive insurance quotes? That’s not what we like to hear! I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Regards, Samantha.

Posted 6 years ago

“Not good The insurance company that was the cheapest at £568.11 didn’t stick to that price when I went into it to pay for it and it changed to 689 Three days later ridiculous”

Helpful Report

Posted 6 years ago

Hello Darren, Thanks for the review and sorry you experienced an increase in premium when you clicked through three days after obtaining the original quote. Insurance providers use real-time pricing, meaning prices are only guaranteed at the time of the quote. Your quotes may change if you return to buy later. We display the following message on your saved quotes page and we're sorry on this occasion, the price had increased when you returned to buy a policy: As some insurance providers use real-time pricing your quotes may change if you return to buy later. Many Thanks, Kev

Posted 6 years ago

“Expensive insurance”

Helpful Report

Posted 6 years ago

Hi Alin, Thanks for leaving a review. Just to let you know - GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. I'll be in touch to see if there's anything further we can do to help. Keenan

Posted 6 years ago

“Quote was totally wrong when I got in touch with the provider very misleading”

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Posted 6 years ago

Hello Martin, Thanks for leaving a review. I'm sorry to hear what's happened. I will email you shortly to gather some more information from you so I can investigate the issues you experienced. Thanks, Kev.

Posted 6 years ago

“Never reg with you!”

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Posted 6 years ago

Hello, Thanks for leaving a review. That's not what we want to hear, I have already sent an email to you to acknowledge your query. You will receive this shortly. Thanks, Kev

Posted 6 years ago

“I'm still waiting for my policy to be send to me for 2 days”

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Posted 6 years ago

Hello, Thanks for leaving a review. We here at GoCompare are a comparison service and not an insurer so we wouldn't provide you with your documents but I'm going to email you with further information of how you can obtain these. Many Thanks, Samantha.

Posted 6 years ago

“The price quoted was less than when I went to the actual insurance company website. Waste of time. Do not use”

Helpful Report

Posted 6 years ago

Hello, Thanks for leaving a review. That's not what we want to hear, I will email you to gather more information regarding this, I hope that's ok. Thanks, Samantha.

Posted 6 years ago

“Car insurance shows £964 and when pay it now its shows£ 1114 .”

Helpful Report

Posted 6 years ago

Hello, Thanks for your review. Insurance providers use real-time pricing, meaning prices are only guaranteed at the time of the quote. Your quotes may change if you return to buy later. We display the following message on your saved quotes page and we're sorry on this occasion, the price had increased when you returned to buy a policy: As some insurance providers use real-time pricing your quotes may change if you return to buy later. Many Thanks, Kev

Posted 6 years ago

“They give you a quote I ring up and it's more than double what's the point in having a compare”

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Posted 6 years ago

Hello Tracey, Thanks for leaving a review. I'm sorry to hear what's happened. I will email you shortly to gather some more information from you so I can investigate the issues you experienced. Thanks, Kev.

Posted 6 years ago

“Bad service”

Helpful Report

Posted 6 years ago

Hello, Thanks for leaving a review. I'm sorry to hear of your difficulty using our site. I will email you shortly to gather some more information from you so I can investigate the issues you experienced. Thanks, Kev.

Posted 6 years ago

“Absolute rubbish. ??spent 4days and still could not sort it !”

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Posted 6 years ago

Go.compare.com is rated 4.6 based on 39,078 reviews