Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,069 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,069 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 13th June 2025

Caspar Davenport

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It didn't recognize my registration number and therefore unable to get a quote.”

Helpful Report

Posted 4 years ago

Thanks for leaving a review, we are sorry to hear that this has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm we can discuss this further with you. Many Thanks, Monika.

Posted 4 years ago

“I have been unable to get through to Hastings Direct via Go Compare to take out a new insurance cover for my car. The website will not let me complete the registration and take payment. I have made MANY attempts but cannot proceed !! Perhaps someone can help me ? Is there anyone on the end of the telephone?”

Helpful Report

Posted 4 years ago

Thanks for leaving a review, we are sorry to hear this. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Monika.

Posted 4 years ago

“Every quote I went to price went up at end. Asked why no response. Tried 3 companies. Went compare market in end. And another £20 cheaper”

Helpful Report

Posted 4 years ago

Thanks for leaving a review, we are sorry to hear that you have had this experience when you were trying to use our website. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Prices quoted were far higher then other quotes received from reputable companies, will probably not waste my time going back to their site”

Helpful Report

Posted 4 years ago

Thanks for leaving a review. We are sorry to hear this. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“To expensive”

Helpful Report

Posted 4 years ago

Hi Jeffrey, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Too difficult to understand and not factually clear. Companies change policies when they want and I've found quotes change when you reload/refresh a quote.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“found the insurance company I would have loved to go with. when I rang to take out the insurance, the lady told me that I have 2 insurance claims within the last 5 years which was not trrue!!. Anyway, I went to Compare The Market, and bought the insurance with no porblems. They were able to see from the computer 'feed' that I have 10 years no claims.”

Helpful Report

Posted 4 years ago

Hi Tenny, Thanks for leaving a review, we are sorry to hear that this happened and would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“The intro,great, the presentation, great, the let down, your so secure system would not let me back in. Doh! So I went elsewhere and got the same price, without the £250 excess allowance, but that only benefits if one claims!!”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Completed form with right insurance declaring an accident I had 2 years ago, quoted me £503, was happy with it so i paid, then they emailed me saying I haven't declared it and they are taking a further £2000 out my bank, absolutely impossible to get them on the phone and they haven't replied to my email, I have at to cancel my debit card, bastards”

Helpful Report

Posted 4 years ago

Hi Dean, Thanks for leaving a review, we need to investigate this further. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“No matter how often I receive a quote every time I press the link it takes me to more expensive quotes. I can press it instantly on receiving the quote but always it’s more expensive. Waste of my time. Don’t trust them at all”

Helpful Report

Posted 4 years ago

Hi Adrienne, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Very unhelpful the person a woman I spoke to on the phone was very rude I told her I wanted to ensure my car I needed to ask one question she refused to answer my question very rude an unhelpful.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you had this experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Stop disseminating web site visitors to other service providers. I had a very weak experience as a result. The actual web site go compare and a subscriber sterling insurance did well.”

Helpful Report

Posted 4 years ago

Hi Paul, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“The most expensive company around why u say on it adverts cant be beaten on quites just lies”

Helpful Report

Posted 4 years ago

Hi Shaun, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“The company Go compare found took my money and I have not heard a thing from them since. Very worried !!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving a review, we are sorry to hear this. We would love to discuss this further with you to offer further assistance. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

Helpful Report

Posted 4 years ago

Hello Adrienne, Thanks for leaving a review, we are sorry to hear this. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“All iam trying to get is a qoute for combined van and car insurance. In other words i own a van which is isured,i have now bought a car,so i now own a a van and a car,the van is insurd but the car isnt.Ok now i would like to insure the van and car on the same policy,i know crazy. But yourselfs and every other company out there cannot it seems are not able to get there heads around what iam asking for.Unbeliveable.”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving a review. Unfortunately, we don't have the facility to compare multiple product quotations at the moment. You can obtain a quote for your Van and Car separately but I understand that this is not what you were requesting. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Uncompetitive no savings at all”

Helpful Report

Posted 5 years ago

Hi Stanley, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them. Prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Said get a email about excess when bought still not had one about it”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. This usually takes around 24 hours but you can access this on your GoCompare account under the free excess protection tab. If you have difficulty with this just email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm and we will assist you further. Many Thanks, Samantha.

Posted 5 years ago

“What is the point of making a password when the first time you use it your told it is wrong,I am trying to log in and this is all it keeps telling me.Useless”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review, we are sorry to hear that you are having this difficulty when trying to access your account. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,069 reviews