Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

“We decided to cancel our Insurance with Van Line but they will not let us , they have put the direct debit thought as well and then they said they would ring us back, after we said to cancel the policy , but they did not ring back. we been ring for two days now , over a hour on the phone today but still holding on cannot believe such a Company . Look on their reports and lots of unhappy people using Van Line. We have 14 days by Law to cancel a Policy but they will not let us.”

Helpful Report

Posted 4 years ago

Hi, Thanks for getting in touch and we're sorry to hear you didn't have a pleasant experience with GoCompare. Just so you know, GoCompare are a comparison website, not an insurer or broker. However, please get in touch with us directly to discuss this further. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“It was hopeless, was trying to get Boiler Cover, whatever I tried I kept getting taken back to Buildings and Home insurance, rubbish”

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Posted 4 years ago

Hi Desmond, Thanks for getting in touch and we're sorry to hear you didn't have a pleasant experience with GoCompare. We are not aware of any issues that may have caused this error unfortunately, if you return to our site you should not have the same problem again. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively you may wish to try this again on a different device and / or browser. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“I had a quote off you for Swintons, so rang them up and they said no way could they do it for the price that you quoted me as they would be loosing out and that you must be having issues your end, so i ended up going on compare the market,com who sorted me out with a good quote.”

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Posted 4 years ago

Hi Annette, Thanks for leaving your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Insurers also use what's called real time pricing, meaning the prices displayed are only eligible at the time of the quote. Should you return to the site later, the amount quote will likely change. In order for us to look into this further, can you please get in touch with us either by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Unresponsive, could not make payment”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback and we're sorry to hear you had an issue making a payment for your policy. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively you may wish to try this again on a different device and / or browser. Alternatively you can get in touch with the insurer directly quoting your GoCompare reference number. Please be aware they may be operating under reduced hours and / or staff at present. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom.

Posted 4 years ago

“£80 more than the same policy with the same company via a different comparison site”

Helpful Report

Posted 4 years ago

Hi Clive, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“You said my quote would last for 30 days and it did not! When I went back a few days later to buy it, it had gone up by £100!!!!!”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“You said my quote would last for 30 days and it did not! When I went back a few days later to buy it, it had gone up by £100!!!!!”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Stop putting up the price every time we search”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“I managed to get my quote and got to thee paying stage but the sight won't allow me to pay. I have tried calling the insurance company but no reply. I will try again after the bank holiday, if it won't work I will try another compare sight.”

Helpful Report

Posted 4 years ago

Hi David, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Excellent service, no complaints, very efficient.”

Helpful Report

Posted 4 years ago

Hello, Thanks for leaving a review. You have said in the review that the service is excellent but only rated us as 1 star? If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“My wife and I were disgusted with the fact that having given us a quote for car insurance when we went to purchase it les than 10 days later, although the quote was still on your website it was impossible to take up the quote. We tried ringing Saga to see why and got nowhere we were just told the price had increased. It was only about £12 but we went elsewhere and got something”

Helpful Report

Posted 4 years ago

Hi Donald, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Every quote I went to price went up at end. Asked why no response. Tried 3 companies. Went compare market in end. And another £20 cheaper”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review. As a comparison service we have no bearing on the price of your policy. This is determined by the insurer based on the risk presented to them such as your driving experience, vehicle details, age etc. However, prices are based on real time pricing and subject to change, which means if you return at a later time to purchase the policy, the previous price is not held for you and an updated quotation will be provided. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“You have got my name spelt wrong!!”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear this. The details we hold are usually taken from the account details that you have arranged the policy on but If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Your quotes are very expensive. I don't understand how you survive with these types of quotes compared to other comparative websites. You should improve your quotes to let customers come to you.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving us your feedback. We're sorry to hear you did not have a pleasant experience using GoCompare.com. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Not able to go to cheapest To pay for it go compare doesn't have a phone line to help you with problems”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving your feedback. We are not aware of any issues that may have caused this error unfortunately as it occurred on the insurers website. Sometimes internet history can affect the way a website functions, so you could try clearing your internet history, cookies and cache. Alternatively you may wish to try this again on a different device and / or browser. Alternatively you can get in touch with the insurer directly quoting your GoCompare reference number. Doing this will ensure you are still eligible for our £250 excess protection cover. If you require any further assistance, please let us know by email at customerservices@gocompare.com or by phone at 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30. Regards, Tom. GoCompare.

Posted 4 years ago

“Not able to go to cheapest To pay for it go compare doesn't have a phone line to help you with problems”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“I couldn’t view all the quotes and when I tried several times I received details of companies which refused to quote.”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you had this experience. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Disgusted with go compare.i had an accident in 2018 and because I don't know how much the repairs cost I can't get insurance.i was not at fault for the accident,so why would the guilty parties insurers tell me.not even my insurance company at the time know how much it cost.”

Helpful Report

Posted 4 years ago

HI Brandon, Thanks for leaving a review and we are sorry that you feel this way. The claims team who dealt with the claim would know the total cost of the claim and it is this figure that we would require, there is a minimum of £50.00 which can be entered in this section. If you would like to discuss this further with a member of our team, please feel free to email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 4 years ago

“Very poor. Not company has been in touch with me. During the weekend.”

Helpful Report

Posted 4 years ago

Hi Vanda, Thanks for leaving a review, we are sorry to hear that you have not heard from the insurance company following your visit to GoCompare. We are aware that some of our partners are experiencing delays due to the COVID-19 pandemic. We would love to discuss this further with you in order to resolve the issue. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

“Very poor I payed for a insurance and they cancelled the insurance after 3 hour and charge me for cancellation fee should’ve let me even perches the insurance first place”

Helpful Report

Posted 4 years ago

Hi, Thanks for leaving a review, we are sorry to hear that you had this experience following your visit with us. We would love to discuss this with you in order to establish what has happened. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Samantha.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Go.compare.com Reviews