Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,070 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Dalalnishad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prices good but no facility to type my address in. Software only accepts 16, not 16b!!! Rang insurance company but after 14 minutes on hold gave up.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're very sorry you have had this issue when using our site. Our database uses The Royal Mail to update the address' however, there can be a delay on new builds. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Hi i been usibg this site few days quotes varied by 300£ on different days, same people working on customer services for many of the insurshce companies. The worst customer service i received go girls, insure to drive terriable so so poor young people who lacked common sense, understand problem solving on the phones few times for 30 minutes for both these insurance , they could not allow me to buy over the phone , wanted uility bills then ckaimed never to receive 10 of my emails,was nit allowed to soeak to customer services my calls dropped by both these insurance mind you they have 2 star rating. I paid extra went with a company with higher stars because of the stress hassle of insure to drive was most terriable i have ever experienced and go gitl just staff did mot want to help dropped calls”

Helpful Report

Posted 5 years ago

Hello Tania, Thanks for leaving a review. We would like to personally apologise for the experience you received from partners on our site, this really isn't what we like to hear. I will email you to obtain some more information but if you would like to contact us directly regarding this please feel free to email us at customerservices@gocompare.com, or call us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Found an acceptable quote which I have accepted. However I found it strange that a number of quotes increased over night. It was quite a stressful experience.”

Helpful Report

Posted 5 years ago

Hey, Thanks for the review. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It’s very likely that your quotes will change if you return to buy at a later date. We hope you will still use us to help you choose the right insurance. If you have any further questions, please send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon-Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“Why does your system not accept Northern Ireland licence numbers. I could not complete my quote until the person on the phone spent 24 hours to check a licence number. Then by this time I got my insurance elsewhere. This needs looked at”

Helpful Report

Posted 5 years ago

Hello, Thanks for the review. Sorry you experienced difficulty using our website. When we ask for your driving licence number this is an optional question, so you don't need to provide these details on our form. We will send you an email shortly to get some more information from you so we can see what has gone on. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“I purchased my car insurance on Thursday to take advantage of your free £250.00 excess cover. I e mailed to ask if I need to do anything further to register for this and so far have not had a reply. Had been very satisfied before but this is very disappointing.”

Helpful Report

Posted 5 years ago

Hey, Thanks for the email. Sorry you've not received an email from us regarding your initial query. I'll send you an email shortly to assist you further! If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“Most qoutes where decent but when dirext2d to the sites they where giving different qutes but still works out cheaper using a site like this.”

Helpful Report

Posted 5 years ago

Hello Paresh, Thanks for leaving a review. If you are clicking through to purchase immediately and no changes are being made the quotation should not change when you are with the insurer. I will contact you shortly to discuss this further however, if you wish to contact us please email us at customerservices@gocompare.com or call us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“searching on line comparison sites I would say go compare is much the same as the others”

Helpful Report

Posted 5 years ago

“Bit disappointed that the Amazon card takes 4 months to come when you think you can use the Meercat movie offer straight way”

Helpful Report

Posted 5 years ago

Hello Amanda, Thanks for leaving a review. Provided you have entered your details and Unique Code on this website; https://preference.gocompare.com/vouchers, you will receive an email from GiftCloud, once your purchase has been validated, containing details on how to use your reward - this can take up to 120 days. If you have any further queries please let us know by sending an email to customerservices@gocompare.com, or by calling us on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. We also offer an online chat service Monday to Friday until 19:00, should you have any quick queries you’d like to ask. Have a nice day! Many Thanks, Samantha.

Posted 5 years ago

“I do not believe it did but thanks for asking,”

Helpful Report

Posted 5 years ago

“easy to apply”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. It's great to know that you found the process easy! Many Thanks, Samantha.

Posted 5 years ago

“reasonable price,but would be much better if no claims bonus was increased for 25 years or more no claims.”

Helpful Report

Posted 5 years ago

Hello, Thanks for the review. If you hold more than 20 years No Claims Bonus (NCB) you can contact the insurer at any time to inform them of this, they will often ask for proof of your NCB anyway so you will be able to inform them of this when asked. If you have any other questions please send us an email at customerservices@gocompare.com. Many Thanks, Kev

Posted 5 years ago

“after signing in the process takes too long the only thing to change the car”

Helpful Report

Posted 5 years ago

Hello, Thanks for your review. Sorry you felt that the log in process took too long, we have this set up to make sure that all customer details are safe and secure so that your data isn't available to 3rd party access. If you have any other questions please send an email to customerservices@gocompare.com. Many Thanks, Kev

Posted 5 years ago

“In this instance it didn’t. I couldn’t proceed to buy the product. I made several attempts. It may be that Churchill Car Insurance has sent me a much higher written quote. The telephone line wasn’t manned so I gave up”

Helpful Report

Posted 5 years ago

Hello Janet, Thanks for the review. We're sorry to hear that you've been unable to purchase with Churchill, hopefully you've been able to get this resolved with them since leaving this review. I will send you an email shortly to check everything is okay. In the meantime if you have any other questions please send an email to customerservices@gocompare.com. Many Thanks, Kev

Posted 5 years ago

“I insured with admiral premier and got charged twice! Not able to get in touch with them Until Monday ! Not good”

Helpful Report

Posted 5 years ago

Hello, Thanks for the review. We're sorry to hear this has happened and isn't the smooth process that we expect our customers to have when they visit Gocompare.com. I'll send you an email shortly to get more information from you to get things back on track. In the meantime, if you have any other questions please send us an email customerservices@gocompare.com. Many Thanks, Kev

Posted 5 years ago

“I was annoyed that within half an hour my insurance quote had went up by 200 pounds.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. I've had a look into this for you and found that the price increased following the amendments you had made to the quotation. As we are a comparison service and not an insurer we have no bearing on the price quoted to you however, the prices returned are based on rating risk factors such as the vehicle details. If you have any further queries please let us know by emailing us at customerservice@gocompare.com, or by calling us on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. We also offer an online chat service Monday to Friday until 19:00, should you have any quick queries you’d like to ask. Have a nice day! Thanks, Samantha.

Posted 5 years ago

“same companies on all sites, but yours is more balanced and cheaper”

Helpful Report

Posted 5 years ago

Hello, Thanks for your review! Glad to hear you feel our website provides the service that you were looking, we strive for looking out for our customers and making sure we are saving them time and money on their insurance and bills. If you need any more help, just send us an email at customerservices@gocompare.com. Thanks, Kev

Posted 5 years ago

“Cheaper than new quote from previous insurer.”

Helpful Report

Posted 5 years ago

“Why insurance too expensive and which one will be cheaper”

Helpful Report

Posted 6 years ago

Hi, Thanks for leaving your review, we're sorry to hear that you were given expensive quotes. As we're a comparison service, we don't have any influence on the prices that are returned by the insurers. You will need to return to our website to get a quote, you might even get some better prices. Thanks, Jenna.

Posted 6 years ago

“Whilst I realise because of my post code and age I am being punished I find it disappointing that I am paying more for my car insurance now than when I first purchased it in 2011. The next question is would I recommend you. The answer is yes.”

Helpful Report

Posted 6 years ago

Hello, Thanks for leaving a review. I'm sorry that you are having this difficulty due to your postcode and age. I will email you to obtain further information regarding this, but if you wish to contact us you can email customerservices@gocompare.com or call us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 6 years ago

“Go compare showed me that I was already having a good deal so I might as well stay put.”

Helpful Report

Posted 6 years ago

Hello, Thanks for leaving a review, that's not what we like to hear! Just so you know, GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Please keep us in mind for future comparisons. Many Thanks, Samantha.

Posted 6 years ago

Go.compare.com is rated 4.6 based on 39,070 reviews