Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,070 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 22nd July 2025

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Go.compare.com 1 star review on 29th June 2025

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Go.compare.com 1 star review on 23rd June 2025

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Go.compare.com 1 star review on 14th June 2025

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Dalalnishad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“some of your questions could be a little clearer.”

Helpful Report

Posted 5 years ago

Hello Johnny, Thanks for getting in touch. We're so sorry that you found some of our questions unclear. We are on hand to assist you with any of these questions. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“my name is not caroline. its leighton price gt that right and I might improve the rating”

Helpful Report

Posted 5 years ago

Hello Leighton, Thanks for leaving a review. Due to Data Protection we are unable to clarify this online however, we will email you directly to clarify what has happened. If you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Like the comparison tables, But still think it’s a little expensive.”

Helpful Report

Posted 5 years ago

“Would not accept retired and insisted on information about a business that does not exist. Very poor generic categorising. Wasted much of my time resulting in me having insert false information to progress.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. Just so you know you can find retired in the 'other' option on the employed status question. We apologise that you feel this way, this isn't what we like to hear. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Hard to change boxes on site”

Helpful Report

Posted 5 years ago

“Lovely little car to drive Selling my car”

Helpful Report

Posted 5 years ago

“Easy to navigate”

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Posted 5 years ago

“yes very goot”

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Posted 5 years ago

“System would not allow me to complete payment online as security code had to be sent to my landline (which does not have an answerphone) so I had to ring up and pay, was told it would be another £12.50 which I refused to pay. Lady went to manager and I waited ages, was told £12.50 would be waived then had to go through the whole thing again and again before I was allowed to pay.parkin.carol@yahoo.co.uk”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to leave your review, we are sorry to hear that you experienced some difficulty purchasing a policy. Just to explain, insurers often use extra security measures to ensure that your purchase is correct and to keep your details safe. We are pleased that you did manage to get through the purchasing process. If you have any questions, please email us on customerservices@gocompare.com. We're open Monday to Friday 09:00 - 17:30. Thanks, Jenna.

Posted 5 years ago

“I selected a quote with Rias for home insurance but when it came to payment it should have been £122.00 but Rias quoted £ 143.00 So I went else where therefore when my car insurance comes due next month Rias can whistle”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We would like to look into this further for you, I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“REF HOME INSURANCE NOT GOOD”

Helpful Report

Posted 5 years ago

Hi Pete, Thanks for taking the time to leave your review. Please contact us by emailing customerservices@gocompare.com or by calling 01633 654 019 if you would like assistance. We're open Monday to Friday 09:00 - 17:30. Thanks, Jenna.

Posted 5 years ago

“I cannot understand the obsession companies like yourself have with pass words. It makes my occasional use of your site messy. Having said this I generally buy through you ,at least twice a year.”

Helpful Report

Posted 5 years ago

Hi David, Thanks for leaving your review, we're sorry to hear that you have trouble with the passwords. Just to explain, as our site stores your data, we are required to do our utmost to keep this as safe as possible, part of this process being including password access. Kind Regards, Jenna.

Posted 5 years ago

“The quotations from the lowest price car insurance providers raised their prices substantially, meaning that I chose to remain with my existing provider.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We’re very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It’s very likely that your quotes will change if you return to buy later. If you would like to discuss this, please get in touch by calling us on 01633 654 019 or emailing customerservices@gocompare.com. Regards, Dan.

Posted 5 years ago

“Stop over charging older people who dont have accidents no claims and doctors should be the judge”

Helpful Report

Posted 5 years ago

“To expensive...”

Helpful Report

Posted 5 years ago

Hey, Thanks for getting in touch. Expensive insurance quotes? That’s not what we like to hear! GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you have any other queries you can call me on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. You can also send us an email at customerservices@gocompare.com. Many Thanks, Kev

Posted 5 years ago

“I was able to get insurance for my van although the first one I chose which was Autonet accepted my application then said were unable to process it and asked me to phone them. I did this and they wanted £15 to set it up over the phone. I thought this unreasonable as other companies don’t do this. I chose another company which processed my application without asking for a fee.”

Helpful Report

Posted 5 years ago

“I recently had a small dear walk out in front of my car, this as expected caused me to lose my no claims escalating my insurance cost, I was disappointed that this unavoidable incident cost me so very dearly”

Helpful Report

Posted 5 years ago

Hello Graham, Thanks for leaving a review. This decision is down to the insurer and not us here at GoCompare I'm afraid. If you had to make a claim on your own insurance, this can be classed as a fault accident and if your no claims bonus is not protected, can result in the removal of this. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“expensive quotes”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. Expensive insurance quotes? That’s not what we like to hear! GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“It did not make me happy. My quote was way too high”

Helpful Report

Posted 5 years ago

Hey Philip, Thanks for the review. Expensive insurance quotes? That’s not what we like to hear! GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors which vary dependant on the insurance you're looking for If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“Didn't make me happy because they didn't track the £31 cashback reward through Quidco!”

Helpful Report

Posted 5 years ago

Hello, Thanks for your review. Sorry to hear about what's happened, I'll send you an email shortly to get more information from your regarding your query so that I can assist you further. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,070 reviews