Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,070 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Dalalnishad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a nightmare on the web site. Put myself in as a named driver on another quote and it put me as main driver and could not navigate back to main insurance proposer to change it so had to give up ..”

Helpful Report

Posted 5 years ago

Hello John, Thanks for leaving a review. We're so sorry that you had this difficulty on our website, for future reference we are always available for assistance via email or over the phone. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Not that easy to use but the prices are good.”

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Posted 5 years ago

“When I returned to the site all quotes except the cheapest had been removed. This was not the one I was interested in as it did not give the cover I required. So had to re-enter information all over again. Not Impresed.”

Helpful Report

Posted 5 years ago

Hello Brian, Thanks for leaving a review. We apologise that you have had this experience. Due to real time pricing the quote does expire immediately however, you was not required to complete the quotation again, you simply had to edit the previous quote you had done. We're so sorry that you had to do this. If you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Good very good”

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Posted 5 years ago

Hi Shahid, Thanks for leaving your review, we really appreciate it. It's great to hear that you found our services of a good standard! Kind regards, Jenna.

Posted 5 years ago

“You didnt make me happy”

Helpful Report

Posted 5 years ago

Hi, We're really sorry to hear that you're not happy with our service, that's definitely not what we like to hear. Please send us an email on customerservices@gocompare.com so that we can see what went wrong and help resolve this. If you prefer, you can call us on 01633 654 019. We're open Monday to Friday 09:00 - 17:30. Kind Regards, Jenna.

Posted 5 years ago

“Why can'take I sign on to go compare to claim my £ 250 excesson on my insurance”

Helpful Report

Posted 5 years ago

Hi Peter, Thanks for taking the time to leave your review, we really appreciate it. We're sorry to hear that you have experienced an issue trying to claim your excess protection policy. You are able to redeem your excess protection cover here: https://mygocompare.gocompare.com/FreeExcessProtectionCover. If you’ve got any more questions, just let us know. You can reply to this email or call us on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. You can also chat to us online until 19:00 Monday to Friday if you’ve got any quick queries. Thanks, Jenna.

Posted 5 years ago

“Unfortunately the best quote provided was no better than the renewal quote from my existing insurer”

Helpful Report

Posted 5 years ago

“The price and cover available”

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Posted 5 years ago

“Like the ads! Various companies listed but found it difficult to see full quotes in detail”

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Posted 5 years ago

“The quotes from the different companies.”

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Posted 5 years ago

“I got a good price for my car insurance but I had a problem accessing the site it kept saying they don’t recognise my email or my password especially trying to get into Churchill site but got into one call no problem and purchased it”

Helpful Report

Posted 5 years ago

Hey, Thanks for your review. We'll send you an email shortly to get some more information from you regarding your query. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“okay where is my gift”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We will contact you via email to discuss any rewards you may be eligible for. Regards, Dan.

Posted 5 years ago

“Good comparison site and i did buy a product however that was simple but where is my gift for example 2 for 1 meals or cinema and how do i claim it please”

Helpful Report

Posted 5 years ago

Hello, Thanks for your review! It's great to hear you've found yourself a better deal on your insurance using our comparison service. I will send you an email shortly to assist you further with your query. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“wanted a quote for october 1st”

Helpful Report

Posted 5 years ago

Hi, Thanks for taking the time to leave your review. Insurers will only quote up to 30 days in advance for car insurance, so you'll need to return to our website on September 2nd when you'll be able to obtain some great prices. Kind Regards, Jenna.

Posted 5 years ago

“Being a ball to go back on site and change .review .When you are trying to insure the car your buying. When Thayer have put nurmelplates back on not private plates ..thanks”

Helpful Report

Posted 5 years ago

Hello Mark, Thanks for the review. Sorry to hear you don't think our service was 5 stars, i'll send you an email shortly to get some more information from you to see how it is we can assist you with finding the right insurance. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“They supplied a lot of insurance quotes at a great price”

Helpful Report

Posted 5 years ago

Hey Mike, Thanks for the review. We're glad to hear you were able to find a better price for your insurance when using our fab website! Spread the word amongst friends and family and see how much they can save. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“You found me a good quote, but you promised that if I used your site you would pay my bonus protection. But I can’t get onto your site because it will not take my name. Sent two messages to your customer service.”

Helpful Report

Posted 5 years ago

Hello, Thanks for the review. I'll send you an email shortly to investigate this further and confirm your eligibility for the free excess cover reward. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“Did not at all”

Helpful Report

Posted 5 years ago

Hello, Thanks for the review. Sorry to see you don't think our services were 5 stars, I'll send you an email shortly to get some more information and provide any assistance you require. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“Only 3 as the site it’s self was good but when I clicked the link to the chosen insurance wouldn’t let me go any further due to a gocompare add on. So reverted to google to find number and ring, idea was to make it less hassle and quick. Not the case.”

Helpful Report

Posted 5 years ago

Hello, Thanks for the review. Sorry to hear you've experienced difficulties trying to purchase with your chosen insurer. I'll send you an email shortly to get some ore information from you so that I can assist you further. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

“The car quote was reasonable But after all the add ons I wanted It was approx 30 too dear”

Helpful Report

Posted 5 years ago

Hello, Thanks for the review. Sorry to hear the quotes were too expensive for you, GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. If you need any more help, you can send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Thanks, Kev

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,070 reviews