Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,070 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Dalalnishad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Find me cheaper quotes for the amount of no claims bonus I have and for how long I’ve been driving. It’s ridiculous how expensive insurance is!”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. If you have any other questions, please send us an email at customerservices@gocompare.com. Many Thanks, Kev

Posted 6 years ago

“Car insurance quote,gave ref to insurance but they could not find it”

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Posted 6 years ago

“Not really”

Helpful Report

Posted 6 years ago

Hello Michael, Thanks for the review. Sorry to hear you wouldn't recommend us! I'll send you an email shortly to find out what could make us 5 stars in your eyes. If you need any more help, just send an email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Many Thanks, Kev

Posted 6 years ago

“Got a quote sent via email from go compare after I'd signed up with an insurance company through go compare for half the price of the original. Bit of a pain that that quote wasn't there when I was looking but it is within the 14 day cooling off time. More messing about though and I'm going on holiday tomorrow so I probably won't have the time to change, which feels quite annoying, why wasn't the cheapest quote there when I looked?”

Helpful Report

Posted 6 years ago

Hello, Thank you for your review. We will send you an email shortly to get some more information from you, this way we can get to the bottom of your query. If you need any more help, just reply on email to customerservices@gocompare.com or give us a call on 01633 654 019. We’re open Mon - Fri between 09:00 and 17:30. Many Thanks, Kev

Posted 6 years ago

“get some prices that are better than i already get 1one company was over 5 times what i pay for next year with my current provider all were over one hundred pounds more”

Helpful Report

Posted 6 years ago

Hello, Thanks for leaving a review. As we are a comparison service, we have many insurers on our panel, some may be cheaper and some more expensive than your current renewal quote but our aim is to find you the right insurance. We hope you were able to purchase what you was looking for. Many Thanks, Samantha.

Posted 6 years ago

“Hapyy. Hapyy”

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Posted 6 years ago

“I found it all very difficult but got the result I wanted after about 24 hours on and off my I pad Glad I won’t have to look at it for another year!!!”

Helpful Report

Posted 6 years ago

Hello, Thanks for your review. This one is a little bittersweet... We are happy to hear that we could find you the right insurance, but disappointed that your experience wasn't the greatest. When you come back next year, it may be worth trying a different device, iPad's aren't always the most compatible. Thanks, Dan.

Posted 6 years ago

“You offered insurance, you made money in doing so. It's hardly been a life changing experience for me.”

Helpful Report

Posted 6 years ago

Hello, Thanks for the review. Sorry to hear you're not a fan of the site, we are always looking for ways to improve our journey for customers so if there is any feedback you'd like to pass on, please let us know by sending an email to customerservices@gocompare.com. Many Thanks, Kev

Posted 6 years ago

“It didn’t. Giving me quotes of over £1500.for a 999cc car and me knocking on the door of 67 years of age with full no claims bonus.”

Helpful Report

Posted 6 years ago

Hi Martin, We're sorry to hear that you didn't receive prices that were competitive! That's definitely not what we like to hear. We don't have any influence on the prices returned to you by the insurers unfortunately. They base these on the details that you enter in to the form. We hope that you'll return in the future, hopefully you will get some better prices next time. If you have any further questions, please call us on 01633 654 019 or email us at customerservices@gocompare.com. We're open Monday to Friday 09:00 - 17:30. Thanks, Jenna.

Posted 6 years ago

“Happy how all quotes can be found in 1 place, but not happy as when I did my search at the beginning of the month, my cheapest quote was £279. When I came to accept the quote within the 28 day period the quote was not available as it was to close to my renewal date and had to do a new search, the same company was still cheaper but the quote was £444. Which I had no choice but to accept”

Helpful Report

Posted 6 years ago

Hi Gareth, Thanks for leaving your review. We’re very sorry the price of your policy had increased when you returned to purchase it. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurer’s prices are based on information about you, such as your age, driving experience and vehicle details. Insurers also use real time pricing, which means that prices are only guaranteed at the time of the quote. It’s very likely that your quotes will change if you return to buy later. Thanks, Jenna.

Posted 6 years ago

“Very friendly and professional, but I'm still waiting for my documents.”

Helpful Report

Posted 6 years ago

Hi Julie, Thanks for your review, we really appreciate it! You should receive your documents directly from the insurer, this is usually via email or an online portal with them. If you've not had them yet you will need to call the insurer directly. If you're unsure who your insurer is, please send us an email at customerservices@gocompare.com and we'll try to help you. Thanks, Jenna.

Posted 6 years ago

Hi Julie, Thanks for taking the time to leave your review, we really appreciate it. We're sorry to hear that you haven't received your documents, these are sent to you directly by your insurer. If you give the insurer a quick call they should be able to help. If you aren't sure of their details get in touch with us by emailing customerservice@gocompare.com and we will be able to help. Kind Regards, Jenna.

Posted 6 years ago

“Really professional people on the phone, but I'm still waiting for my documents to be sent to me.”

Helpful Report

Posted 6 years ago

Hello Julie, Thanks for your review. Sorry to hear the insurer you've chosen haven't sent out your policy documents yet. We'll send you an email shortly to get some more information from you so we can help you get your documents. Many Thanks, Kev

Posted 6 years ago

“The site is good until you want to change for another quote with a different policy holder In the end I gave up and went to another comparison site”

Helpful Report

Posted 6 years ago

Hi, Thanks for leaving a review. You are correct, you can't change the name of the proper from the name of the account holder due to security reasons. In this situation, you would need to sign out of your account and complete a new quote for the other person using there name as the account holder. This person will then have a separate account that they can return to later. I apologise for the inconvenience caused but I hope this explains your query for future comparisons. Many Thanks, Samantha.

Posted 6 years ago

“It didn’t. Was at garage bought car and trying to buy insurance and payment would not go through. Quite frustrating as it took so long the device kept timing out”

Helpful Report

Posted 6 years ago

Hello Mark, Thanks for taking the time to leave a review. I will contact you via email shortly to discuss any issues you may have had. Regards, Dan.

Posted 6 years ago

“Am not happy yet”

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Posted 6 years ago

Hello Sulayman, Thanks for your review. I will contact you shortly to discuss any issues you may have. Regards, Dan.

Posted 6 years ago

“Trying to sort out pay monthly car insurance with recovery, legal protection, windscreen cover etc!! Every time you tick the boxes you loose the function to see the prices you have to go into the individual sites to get the specific quotes. All very disappointing. This should be made easier as not everyone can afford to pay circa £700 in one go! Overall disappointing.”

Helpful Report

Posted 6 years ago

Hello Ali, Thanks for taking the time to leave a review. One of the team will contact you shortly to discuss any queries you may have. Regards, Dan.

Posted 6 years ago

“Better price hop will be the reality”

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Posted 6 years ago

Hello Jean, Thanks for leaving a review and I'm glad we was able to find you a competitive quote! Regards, Samantha.

Posted 6 years ago

“Website okay but got same car insurance cheaper on money supermarket”

Helpful Report

Posted 6 years ago

Hello, Thanks for your review. Expensive insurance quotes? That’s not what we like to hear! GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Take Care, Kev

Posted 6 years ago

“Experience was OK but not great”

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Posted 6 years ago

Hello Malcolm, Thanks for leaving a review. Well that's not what we like to hear! I will email you to gather some more information regarding this. Thanks, Samantha.

Posted 6 years ago

“They didn’t”

Helpful Report

Posted 6 years ago

Hello, Thanks for your review. You'll shortly receive an email so that we can assist you further with your query and help resolve any problems you've had. Many Thanks, Kev

Posted 6 years ago

Go.compare.com is rated 4.6 based on 39,070 reviews