Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,070 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Dalalnishad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cheap wore that flashed up was not there when I wanted to go ahead. It was frustrating trying to even say yes to a deal because it sent me back to the Q/A scenario. I eventually ‘phoned Swinton’s and beat your best deal by some way. I was really surprised because that’s never been the case before now.”

Helpful Report

Posted 5 years ago

Hello Stefan, Thanks for leaving a review. We apologise for the inconvenience caused. Due to real time pricing, if you return to a quote at a later date the system will request that you check over the information you have entered to confirm that no change has been made. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“The company's didn't call when requested and my bank sort code was not recognise”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We apologise for the inconvenience this has caused. We believe you are referring to the insurer directly and not us here at GoCompare as we are the comparison service and would not call you to arrange the insurance or take any bank details. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“can get a better deal from same company direct !!!!”

Helpful Report

Posted 5 years ago

Hello Gordon, Thanks for leaving a review. We're sorry that you have had a better deal when you have contacted the company directly. We refer the details entered on our site to the insurer to obtain a quotation so I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Quick and easy but your free excess cover of £250 exceeds the excess on the Hastings Policy of only £45. Your search should have taken this into account.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. Please note that the excess cover limit is not amended to each policy excess amount. It is set at a maximum of £250.00 but we feel this is an amazing free reward! If you wish to contact us to discuss this further, you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Other sites give you free stuff for using their service ! Why not you ?”

Helpful Report

Posted 5 years ago

Hello Beeg, Thanks for leaving a review. We offer many rewards to our customers for using our services. Currently, we offer a free excess protection policy with all eligible products. This reward means that in the event of a claim where you were required to pay your excess, you can be reimbursed with up to £250.00. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“We have 1 car. We alternate policy holder each year to protect no claims. Swapping to wife was messy this year on your system so went to another comparison site .”

Helpful Report

Posted 5 years ago

Hello Maker, Thanks for leaving a review. We're sorry that you have had this difficulty this year which lead to you using an alternative comparison service. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Have taken up car insurance with LV , but unable to register for excess offer with you”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review and we apologise you are having difficulty registering for your free excess protection reward. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“It didn't make me happy! The quotes changed upwards within too short a period. I would never use an insurance company who charged a hire fee so soon after the original quote and as soon as that happened I left your site.”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. As we are a comparison service and not the insurer, we don't determine the price, this is determine by the insurer based on the risk presented. Insurers use real time pricing which means that the quote is only valid for the time it is redeemed, if you return at a later time, the price is subject to change. We will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Hi! Regarding your price... I don’t understand... I have a 2016 CLS ( KD16HMJ) with the value of £25k and I pay £70 every month ( two drivers: me and my girlfriend) full comprehensive and a CLK ( X118EBY) with £40 at Tesco Insurence the same both drivers... Haw is Posibil to ask about £150 / monthly and £250 deposit for a Toyota RAV4 ( BD04XKW) with a value £ 1500???!!! You think someone will insure them/our cars with you? With this prices? NEVER!!! Regards, CRISTI TOLEA 07435959331 E-Mail: cristittolea@gmail.com”

Helpful Report

Posted 5 years ago

Hello Cristi, Thanks for leaving a review. Just so you know, we are a comparison service and not an insurer so we have no bearing on the price's returned to you, these are provided by the insurers on our panel. We're sorry we were not able to provide you with a quotation you are happy with this time, but please bear us in mind for future comparisons. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“The details bought up from the previous year were all correct except for the most important item, my car registration was wrong as much as I tried to correct it I wasn’t able to so ended up using the telephone which defeated the object”

Helpful Report

Posted 5 years ago

“Go compare was good, but I found it difficult to buy my insurance as I had to phone them instead of being able to do it on line”

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Posted 5 years ago

“I can’t pay for the insurance anywhere on my quote”

Helpful Report

Posted 5 years ago

Hi Paul, Thanks for leaving a review. We're sorry to hear you've not been able to complete your quote online - We have sent you an email with instructions on how to purchase your chosen policy. If you have any further queries please let us know by replying to the email, We're open Monday to Friday between 09:00 and 17:30. We also offer an online chat service Monday to Friday until 19:00, should you have any quick queries you’d like to ask. Have a nice day!

Posted 5 years ago

“It was ok up untill payment could not do it had to phone the company”

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Posted 5 years ago

“retrieved the quote”

Helpful Report

Posted 5 years ago

“I found what I wanted but as someone who isn't a computer nurd I found it overly complicated”

Helpful Report

Posted 5 years ago

“Not even close to go compare unfortunately can't really give a good review both my Renault trafic and my transit tipper were at least a few hundred quid out”

Helpful Report

Posted 5 years ago

Hello Neil, Thanks for leaving the review. We are sorry that the quotes you obtained weren't competitive this time. We have no influence on the prices, these are provided by the insurers on our panel and would have been the best they could offer based on the details you provided. Regards, Dan.

Posted 5 years ago

“you sorted out quotes rather quickly and your system seems to work well.”

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Posted 5 years ago

“I was happy with the quotation but when I went to change the renewal date from 25th to 24th one day early it increased by £55 it so annoying hence I left the date as it was so I won’t be able to drive for one day 😔”

Helpful Report

Posted 5 years ago

Hello Mina, Thanks you for taking the time to leave a review. We don't have any influence over the prices given to you by the insurers on our panel, but the start date of a policy is a rating factor and would affect the price. Great to hear that you were able to find insurance though, even if you did have to go without the car for a day. Regards, Dan.

Posted 5 years ago

“Another site was more competitive, but Gocompare was close and simple to use”

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Posted 5 years ago

“Quick easy solution giving a better result than going direct to the many insurance companies.”

Helpful Report

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,070 reviews