Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,070 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Dalalnishad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonable prices. However, I was promised to be given a free excess cover for the value of £250. This never materialised!!!”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your review about us. We're sorry to hear that you were having issues initially with our Free Excess Cover offer. I can see that you've now successfully redeemed the cover. In the meantime, if there's anything further we can do, feel free to contact us on 01633 654019. We’re open Monday to Friday between 09:00 and 17:30. Many thanks, James GoCompare

Posted 5 years ago

“The quote was twice I obtained elsewhere so not happy”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry we couldn't offer you a competitive quote this time however, please note that as we are a comparison service and not an insurer, the quotes provided to you are obtained from the insurers on our panel based on the information you have provided. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“You gave a reasonable quote but when being forwarded to insured the price rises”

Helpful Report

Posted 5 years ago

Hello Robert, As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurers use real time pricing, which means that prices are only guaranteed at the time of the quote. It’s very likely that your quotes will change if you return to buy later. Thanks, Dan.

Posted 5 years ago

“It's good company”

Helpful Report

Posted 5 years ago

“Please cancel this policy with immediate effect.”

Helpful Report

Posted 5 years ago

Hi Pauline, Thanks for leaving your review for us. As we are the comparison website as opposed to your insurer, you will need to contact them directly to cancel your car insurance policy. I'll email you directly to see if there's anything further we can help with. Many thanks, Tom GoCompare

Posted 5 years ago

“Not very happy x found good quotes but because I am buying a new car not got registration yet so cannot complete quote very frustrating”

Helpful Report

Posted 5 years ago

Hi JM, Thanks for leaving your review regarding your experience with us. It's great to hear you were able to find some competitive quotes. I'll email you directly to see if we can help any further. Thanks, James GoCompare

Posted 5 years ago

“go compare works ok but the insurance company i chose is rediculious they excepted my deposite then sent me an email asking for documents if that is the way autonet insurance works they are no go i have pAID MY FIRST MONTHS INSURANCE WITH THEM BUT I WONT BE USING THEM AGAIN”

Helpful Report

Posted 5 years ago

Hi David, Thanks for leaving your review regarding your experiencing using our site. I will email you directly to see if there's anything further we can assist with. Many thanks, James GoCompare

Posted 5 years ago

“Question "Have you caused an accident". No I haven't but when I took out insurance with the company they added £76 because I had been involved in an accident on a motorcycle which was not my fault and no claim was made on my insurance. Rip-off!”

Helpful Report

Posted 5 years ago

Hi Peter, Thanks for leaving your review about us. We appreciate your feedback. This can happen as the wording on our quote journey is slightly different to what you've mentioned there. I'll email you directly to see if there's anything further we can do. Many thanks, James GoCompare

Posted 5 years ago

“Prices found were good but none of the links to the offers worked so I'll have to go directly the individual website and re-enter all the details”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your review with us. It's great to hear you found some competitive prices, but we're sorry to hear you were having directly connecting to our partners sites. I'll email you directly to see if there's anything further we can do. Many thanks, James GoCompare

Posted 5 years ago

“Used Gocompare Insurance...found a great many companies do not seem to participate or decline to quote. Therefore limited in use.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your review for us. We're sorry to hear that you were having some trouble with our insurance partners, I'll email you directly to see if there's anything further we can help with. Many thanks, James GoCompare

Posted 5 years ago

“Had trouble signing in But sorted out now I will sign in again to check prices at the end of November”

Helpful Report

Posted 5 years ago

“Good price for car insurance but by the time you add on not so good”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We're sorry that we could not offer you the most competitive quotation, when you applied the additional products you required. We hope that you will still consider us for future comparisons. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Gocompare gave good number of car insurance companys. I choose the one with the lowest premium. when the doucments came back the price had gone up by around £30.00. I do not think these companies should do this. The company was Goskippy, what will Gocompare do?”

Helpful Report

Posted 5 years ago

Hello John, Thanks for leaving a review. We apologise if this has been the case, this isn't what we like to hear. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“I used it to search for car insurance. When the results are displayed most of the insurance companies are said to add extras like break down cover but when you reach their site to buy,you are asked to pay for these also. This is dishonesty.GO COMPARE should take this issue with them.”

Helpful Report

Posted 5 years ago

Hello Haja, Thanks for getting in touch. Please note that when you reach results page, the additional products which are and are not included are disclosed however, limits may apply. When you transfer to the insurers site, it is not asking you to pay an additional fee for the same product but if you would like an upgrade on the product you have the option to do this at that time. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“I'll gterll you why it made me sad. I entered the value of a ring at £16,000.00 and a computer at £1,200 at items I needed to be covered away from home. Shortly after I was asked the total value of items I need to recovered away from home and given figures with a maximum of £10,000. Your system failed to produce an error or permit me to enter the true figure. That wasted a huge amount of time. The insurer was quite happy with the £17,200 figure but what your system showed was that it didn't spot the mismatch. Please sort it out and fix it.”

Helpful Report

Posted 5 years ago

Hello Peter, Thank you for leaving a review. We apologise for the inconvenience this may have caused and appreciate the feedback you have provided us. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Used to always recommend u but not any more - quotes too dear - No longer competive”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. Please note that the prices returned to you are provided by the insurer, based on the risk details you have entered. We're sorry if we could not provide you with the most competitive quotation this year but hope you will return to GoCompare for future comparison needs. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Similar to other comparison sites, went with Go Compare for the £250 excess insurance but never received the email. Will be chasing them for it but disappointed that I have to.”

Helpful Report

Posted 5 years ago

“Was a little disappointed tbh”

Helpful Report

Posted 5 years ago

Hello, Thanks for leaving a review. We are very sorry to hear this, I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Unfortunately, the Meercat'd quotation was higher than most. This does not mean that I am unhappy with your service. I would always recommend youd”

Helpful Report

Posted 5 years ago

“Got car insurance not by email but by telephone I'm a technophobic don't let on line put you off someone will communicate in the old fashioned way thank god”

Helpful Report

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,070 reviews