Go.compare.com Reviews

Name: Go.compare.com
Address: Imperial House,Imperial Way, Duffryn, Newport
Rating: 4.64

4.6 Rating 39,070 Reviews

93 %

of reviewers recommend Go.compare.com

4.6

Based on 39,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Location:

Imperial House,Imperial Way, Duffryn
Newport
NP10 8UH

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Go.compare.com 1 star review on 22nd July 2025

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Go.compare.com 1 star review on 29th June 2025

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Dalalnishad

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not really you have lot insurance companies which are not based in UK but they are but can be nasty once you taken insurance and paid deposit”

Helpful Report

Posted 5 years ago

Hi Mr Lee, Thanks for getting in touch and leaving your feedback. For your information, all the insurers on our panel are FCA regulated. Prior to purchasing the policy we display customer reviews and Defaqto ratings for you to look into to should you wish. If you require any further assistance, please call us on 01633 654 019. We’re open Monday to Friday between 09:00 and 17:30 Regards, Tom, Go Compare

Posted 5 years ago

“Your site seemed to work OK but the coop eco insurance quote I chose was based on the wrong details regarding the anual milage I didn't find this out until they sent me some information about it that was unavailable to view after moving back through the email. I then emailed them with my query but after two days had no reply I couldn't call them on Sunday as their office is closed so I had to wait until Monday to call and inform them of their mistake. They then informed me it would cost me a further £27 something pence to put it right. Yes charging me to put their mistake right. Well that put the cost over what I was allready paying with my renewal quote so I asked for a cancellation and full refund which they said was no problem as the insurance wasn't due to start for a few weeks. But all in all the whole exercise has taken up approx one and a half days of my time and caused me a lot of stress, to be honest I don't think I'll ever be doing it again.”

Helpful Report

Posted 5 years ago

Hi Raymond, Thanks for leaving a review. We're sorry that you had this experience with our partner following your visit to GoCompare. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“Giving information about your insurance quote. Thank you Neiriam”

Helpful Report

Posted 5 years ago

Hi Neiriam, Thanks for leaving your feedback. In order to resolve your problem please can you provide us more information regarding your query? We can be contacted either by phone on 01633 654 019. Alternatively by email on customerservices@gocompare.com. We look forward to hearing from you. Thanks, Tom.

Posted 5 years ago

“The Webiste refused to accept my recent password and locked me out So I couldn’t print off documents The website was extremely easy to use, and the selection of quotes, better than I had hoped for - I went for a slightly higher premium with a lower excess. Will use it again no problem”

Helpful Report

Posted 5 years ago

“Gocompare has not made me happy. Yes they have found me a cheap quote, but after 2 days the company asked for details of non fault incidents, One of which did not happen and one I do not have the details of. And threatening to double the premium. This sort of company seams to be cheap but then find ways in increase the premium.”

Helpful Report

Posted 5 years ago

Hi Mr Blyth, Thanks for leaving your review for us. I'll email you directly to see if we can help with this situation. In the meantime, please don't hesitate to give us a call to discuss this. We're available to speak with on the phone Monday - Friday, 9am -5.30pm. You can reach us on 01633 654019. Thanks, James

Posted 5 years ago

“Better than some other comparison sites, but not cheaper than going to identified, competitive insurers directly. Mixed feelings about Go Compare.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your feedback. GoCompare are a comparison website, not an insurer or broker, so we have no influence on the prices that are returned to you. Insurance companies return prices to you based on many risk factors such as age, driving experience and vehicle details. As insurance providers use real-time pricing your quotes may change if you return to buy later. We display messages on our site to advise our customers of this. I’m sorry our quotes were not competitive for you on this occasion. Based on the details you entered, these were the best prices the insurers on our panel were able to offer. Thanks for contacting GoCompare, if you need any further help completing our quote form please do not hesitate to reply to this email. Or you can call me on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. Also, did you know we also offer an online chat service Monday to Friday until 19:00, should you have any quick queries you’d like to ask. Regards, Tom. GoCompare.

Posted 5 years ago

“Not happy that you can't speak to an agent anymore unless you pay an extra £12.00 I find it more professional and secure that all is correct.”

Helpful Report

Posted 5 years ago

Hello, Thanks for taking the time to leave a review. We are sorry to hear that you have had an unpleasant experience whilst using our service. Some insurers will charge an admin fee when purchasing over the phone, but most don't. If you would like to discuss this further, please email us at customerservices@gocompare.com or calling 01633 654 019. We are open Monday to Friday between 09:00 and 17:30. Regards, Dan.

Posted 5 years ago

“Yes, it’s good ....happy to recommend my friends”

Helpful Report

Posted 5 years ago

“I tried too help friend but think it's a nightmare .they wanted insurance too .”

Helpful Report

Posted 5 years ago

Hello Stephen, Thanks for the review. To obtain an insurance quote for your friend, you would need to sign out of your own account and obtain brand new quote using their details. If you need further help, let us know by emailing customer services@gocompare.com or calling 01633 654 019 (Mon - Fri, 9am - 5.30pm). Regards, Dan.

Posted 5 years ago

“By comparing different prices”

Helpful Report

() - Posted 5 years ago

Hi, Thanks for leaving your much appreciated feedback. Could you please provide us more information to resolve your query? You can get in touch with us at GoCompare by either calling 01633 654019 or by email at customerservices@gocompare.com. We look forward to hearing form you. Regards, Tom, Go Compare.

Posted 5 years ago

“Got a very good quote for my car insurance but when redirected to actual insurance website the price has gone up.”

Helpful Report

() - Posted 5 years ago

Hi Felicia, Thanks for taking the time to leave us a review. As insurance providers use real-time pricing, you may occasionally be quoted a different price when you click through to an insurer’s website than originally quoted on GoCompare.com. If you have any further queries please let us know by sending us an email to customerservices@gocompare.com, or by calling us on 01633 654 019. We're open Monday to Friday between 09:00 and 17:30. Have a great weekend, Imelda

Posted 5 years ago

“At the start of this week you were promoting, for house insurance, Halifax at £102 odd and a few days later you were promoting another company at £114 odd as the Best Buy. ???”

Helpful Report

Posted 5 years ago

Hello Brian, Thanks for leaving your much appreciated feedback. As we are a comparison website and not an insurer, unfortunately we have no influence on the policy prices. Insurers use real time pricing, which means that prices are only guaranteed at the time of the quote. It’s very likely that your quotes will change if you return to buy later. Therefore the quote from Halifax would have been the best buy at the time, however when you have returned the prices have unfortunately changed resulting in the best buy also changing. We hope you will still use us to help you choose the right insurance. If you have any further questions, please reply to this email or give us a call on 01633 654 019. We’re open Mon-Fri between 09:00 and 17:30. Thanks, Tom, GoCompare.

Posted 5 years ago

“I was looking for car insurance and my preference is to be dealing with the policy cover insurance company directly rather than via a broker. Unfortunately this comparison site seems to give priority to brokers and where insurance companies appeared in the comparison list have come up with much higher premiums than what actually quote if one goes directly to them. My preference to avoid brokers is due to bad experience in the past in terms of wasting almost endless time when I needed them for claim support and was passed inefficiently from pillar to post.”

Helpful Report

Posted 5 years ago

Hello Apollo, Thanks for leaving a review. Please note that we are a comparison service and not a broker therefore, the premiums provided are obtained from the insurers directly and not from us here at GoCompare. The premiums are displayed be the cheapest first and not in any preference unless selected, it is simply that the broker insurers were offering you a more competitive price on this occasion. If you would like to discuss this further, you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“You could improve. When a customer tries to retrieve the quotes, all you do is put up the cheapest quote, whereas the customer does not always want the cheapest, as was my requirement. This makes it difficult to get back to the quote that interests the customer. Put up the cheapest four or five in future.”

Helpful Report

Posted 5 years ago

Hi Michael, Thanks for taking the time to leave your feedback regarding this. We will ensure your feedback is passed to the relevant team for review. Please note, you can view all of the quotes available to you by clicking 'Edit Quote', where you can confirm the information provided is correct, and then you will arrive at the quotes page where you can see all the information you require. Many thanks, Imelda

Posted 5 years ago

“Free 250 excess. Cheapest quote for company chosen.”

Helpful Report

Posted 5 years ago

“When I first telephoned, the advisor was not very helpful, I did decide to go ahead and called again and the next advisor was 'ok'”

Helpful Report

Posted 5 years ago

“The site was easy to use with the quotes laid out in an easy to understand manner. Unfortunately when I went to the provider despite having answered all the questions and having the quotes displayed, the provider then informed me that basesd on the information supplied, they would be unable to provide cover. Very frustrating.”

Helpful Report

Posted 5 years ago

Hi, Thanks for leaving your much appreciated feedback. We're happy to hear you found our website easy to use, that's something we like to hear. Please accept our apologies that the insurer was not able to provide you cover, unfortunately this would be a decision made by the insurer not us at GoCompare. We hope in the future you return to GoCompare.com and we can assist in finding you the cover you need. We look forward to hearing form you. Regards, Tom, Go Compare.

Posted 5 years ago

“It is relatively easy to complete the information required when seeking to obtain quotes but the details required, or options when asked are not all available. This can prove to be frustrating and in reality it is easier to call the company you choose before ticking the boxes online.”

Helpful Report

Posted 5 years ago

Hi Tommo, Thanks for leaving a review. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

“When I selected an insurer only then did I realise quote didn't include IPT which added £16 to quote. I sent a complaint Gocompare but no reply todate.”

Helpful Report

Posted 5 years ago

“it started to make me happy but come renewal the prices of the insurance policy went up from the supplier with no differance to the last policy”

Helpful Report

Posted 5 years ago

Hi Phillip, Thanks for leaving a review. We here at GoCompare are a comparison service and not an insurer therefore, we have no bearing on the prices that are returned to you as this is determined by the insurance companies directly. We're sorry if we could not find you the most competitive quotation for you on this occasion but hope you will still use GoCompare for your future comparison needs. I will email you to gather further information regarding this but if you wish to contact us you can do so by emailing customerservices@gocompare.com or calling us on 01633 654 019, Monday to Friday between 9am and 5.30pm. Many Thanks, Samantha.

Posted 5 years ago

Go.compare.com is rated 4.6 based on 39,070 reviews