GoAlpes.com Reviews

Name: GoAlpes.com
Address: 467 av. de Savoie, Grand-Aigueblanche, Grand-Aigueblanche
Rating: 4.94

4.9 Rating 571 Reviews

99 %

of reviewers recommend GoAlpes.com

Company Reviews

Metrics

Info

4.9

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“As a family of (5) traveling from the States to Europe each winter to explore various areas of the Alps, we have tried several transport companies to get us from Point A to B as effortlessly as possible. This is no small feat since we are a relatively large family so luggage is considerable (12 pieces this last trip). This past week in 2024, we used Go Alpes for the first time and we were beyond impressed! We had (3) travel segments that were booked about a week ahead of travel. The company summarized our segments in one neat email even though my bookings were done separately. We ended up making more than one last minute edits due to weather and a change in hotel. The company handled the complexities with incredible professionalism, never making us feel awkward about making changes or adding unnecessary charges for the hastle. The fleet was clean, perfectly sized, and driven by lovely individuals who had all the information they needed to take charge. We felt very well cared for. In the past, drivers had many questions for us about the destination, payment, etc...with Go Alpes the process was seamless and wonderful from start to finish! We truly had to provide a GPS coordinate for one complicated pickup on the mountain and they didn't bat an eye. The shuttles always arrived early, happily transfered our multiple pieces of luggage and had us on our way with a smile. We are so grateful for this service. The company provides you with your driver's name and cell ahead of time so if you are arriving by airport, for ex, you always have a way to connect even if you don't immediatly see each other. And a live person picks up the phone at the office when you call! Again, bravo, for incredible customer care in a time when that is often lacking. I wish you continued success because your work is excellent. We will continue to use Go Alpes now that we have found them!”

Helpful Report

Posted 1 year ago

Dear Margaret, We are thrilled to read your wonderful review! Thank you so much for taking the time to share your kind words with us. We're delighted that you enjoyed your experience, and we can't wait to welcome you back again soon. Best regards, GoAlpes Team

Posted 1 year ago

“The car was cleaned and new and spacious to accommodate 10 pieces of luggage with six passenger. The captain was courteous and cooperative.”

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Posted 1 year ago

Hello Mr. Raaid! Thank you very much for the feedback, hope to see you once again!

Posted 1 year ago

“You are the best! So fast in replying, punctual with arrivals and great customer service!”

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Posted 1 year ago

Hello! Thank you very much for the feedback!

Posted 1 year ago

“Brilliant door to door service. Fantastic communication, punctual, friendly service. Couldn’t have asked for more! Would definitely use again!”

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Posted 1 year ago

Hello Patrick! Thank you for the feedback, hope to see you once again!

Posted 1 year ago

“Spot on service. Drivers ready and waiting for us on both journeys - good spacious vehicles with car seats , water and friendly drivers. I made a mistake when bookign and it was rectified quickly and without fuss - thank you!”

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Posted 1 year ago

Hello Robert! Thank you very much for the feedback!

Posted 1 year ago

“Great service. On time and reminders by sms and email.”

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Posted 1 year ago

Hello Rohan, Thank you for the feedback!

Posted 1 year ago

“Excellent service and also provided bottles of water for the trip which was a nice added touch . Will definitely be using them again .”

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Posted 1 year ago

Hello, Thank you very much for the feedback!

Posted 1 year ago

“I booked a driver from Lyon to Meribel later than normal so used Go Alpes without knowing anything about them. I was extremely impressed. We had drivers arrive early, there was always fast communication from the office, I was sent whatsapp messages re the driver info and the vehicle had local registration so we were able to use local roads and avoid so much traffic on the way there. I would highly recommend them.”

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Posted 1 year ago

Hello Sherry! Thank you very much for the feedback, we are doing our best to improve the service!

Posted 1 year ago

“We chose the business class option for our transfer from Geneva airport to the alps. We were very happy with the level of service. The car was on time, both legs of the journey, comfortable and water, sweets, tissues were provided. Goalpes contacted us before we travelled to ensure they had the correct child seats for us and these were good quality and clean. This was very reassuring. Payment was easy, made in instalments online. The only thing we would have preferred is for all passengers to be facing forward as those who went backwards did suffer with nausea.”

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Posted 1 year ago

Hello Ally, Thank you for the feedback, much appreciated! Hope you had wonderful time in Alpes.

Posted 1 year ago

“First time using Go Alpes and I was very satisfied.”

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Posted 1 year ago

Hello Flavia! Thank you very much for the feedback!

Posted 1 year ago

“Transfer was early and ended up with extra time at the airport, always a positive in half term at Geneva”

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Posted 1 year ago

Hello, Thank you very much for the feedback!

Posted 1 year ago

“I can’t recommend GoAlpes enough. The booking experience was super easy and communication regular and clear across email, text and WhatsApp. Our drivers were super friendly and worked hard to get us where we needed to be - on the way out, Seb found alternative roads to reduce the journey time and avoid the huge delays on the motorway. On the way back, Janis fought the motorway traffic and met us at a different collection point and made sure we made our flight home - something which a few hours earlier we’d given up on. GoAlpes will be the first transfer company I try for all my trips in the future.”

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Posted 1 year ago

Hello Ryan! Thank you very much for the feedback, much appreciated! Hope to see you soon once again.

Posted 1 year ago

“Brilliant service from booking to the drive. Constant updates and a wonderful driver. Thank you.”

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Posted 1 year ago

Hello Sheridan, Thank you very much for the feedback, much appreciated!

Posted 1 year ago

“Driver was on time and courteous”

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Posted 1 year ago

Hello Robert! Thank you very much for the feedback!

Posted 1 year ago

“Just returned back from a family ski trip using GoAlpes for the first time and would highly recommend them. Communication was clear with regards to payment and also pick up. The drivers were very pleasant and accommodating, making the whole experience and good one and hassle free. Even provided us with a bottle of water each for the journey.”

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Posted 1 year ago

Hello Simon! Thank you very much for the feedback! Hope to see you once again!

Posted 1 year ago

“Very good service. Give good updates. Was always waiting at the agreed times and helped with picking up a shopping order. Fantastic”

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Posted 1 year ago

Hello Thomas! Thank you very much for feedback, much appreciated!

Posted 1 year ago

“Really swift and easy - great service”

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Posted 1 year ago

Hello! Thank you very much for feedback!

Posted 1 year ago

“Nice driver, he was waiting on time, confortable van.”

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Posted 1 year ago

Hello Flavio! Thank you very much for feedback, much appreciated!

Posted 1 year ago

“Been using GoAlpes for over 12 years now. The last 6-7 years I have been the lead booker. From initial enquiry to actual airport pick-up and transfers; Go Alpes have never let me down. They respond quickly to all enquiries and have a competitive pricing structure with a clear and transparent invoice system. Any requested booking changes are handled efficiently and effectively. You get a 'named' driver notification the day before travel and the communication with the driver on the day, is faultless. The taxis are clean and spacious. All in all, a top class service. I would highly recommend.”

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Posted 1 year ago

Hello dear Kevin! Thank you so much for such a warm words, much appreciated! We are doing our best to improve the long-time business and hope to see you once again! Much love!

Posted 1 year ago

“Excellent service!”

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Posted 1 year ago

Hello Helen! Thank you very much for the feedback, much appreciated!

Posted 1 year ago

GoAlpes.com is rated 4.9 based on 571 reviews