GoAlpes.com Reviews

Name: GoAlpes.com
Address: 467 av. de Savoie, Grand-Aigueblanche, Grand-Aigueblanche
Rating: 4.94

4.9 Rating 539 Reviews

99 %

of reviewers recommend GoAlpes.com

Company Reviews

Metrics

Info

4.9

Based on 539 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver was ok but left our bags at the curb instead of bringing them into the hotel-it was raining”

Helpful Report

Posted 1 month ago

Dear Guest, We appreciate you taking the time to share your thoughts. While we're glad the transfer went smoothly overall, we’re always looking for ways to improve and thank you for your input. Best regards, Go Alpes Team

Posted 1 month ago

“The driver on the way to the ski-resort obviously knew the route very well and was thus able to help us avoid traffic jams. However, his driving was erratic and at times dangerous, for instance, overtaking when it was not safe to do so. He appeared to be in a big rush, possibly becasue our flight had been delayed. The driver on the way back was far more relaxed, which made for a more pleasant trip.”

Helpful Report

Posted 3 months ago

Dear Thomas, Thank you for your honest feedback. We appreciate your kind words regarding our driver’s knowledge of the route and ability to avoid traffic. However, we’re truly sorry that your journey to the resort did not feel as safe and comfortable as it should have. Safety is our top priority, and since your feedback, we have already addressed this matter with our team to ensure that all drivers maintain the highest safety standards at all times. We’re glad to hear that your return transfer was more relaxed and pleasant. Your feedback is invaluable to us, and we truly appreciate your understanding. We hope to have the opportunity to welcome you again for a smoother and stress-free journey. Best regards, Go Alpes Team

Posted 2 months ago

“prompt service and easy to book, the return driver was a maniac and quite freigtening to be in the car with”

Helpful Report

Posted 3 months ago

Dear Peter, Thank you for your feedback. We're very sorry to learn about your experience on the return journey. We appreciate you taking the time to share the details with us, as it helps us improve. We will be addressing this with the driver to ensure it does not happen again. We hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Go Alpes team

Posted 3 months ago

“Our trip to Val d' Isère was good, nice, safe driver. Our trip from Val on 1 Feb was not as good. We had trouble communicating with the driver. He does not speak English and we don't speak French but he is also deaf? My daughter was sick and we had trouble asking him to pull over. Same for the toilet. The journey was in thick traffic and took 5 hours. He seemed to have no plan to take us to a toilet. We were shouting at hime through the barrier to take us to a toilet. Also, we spent about two hours on very windy mountain roads as he took us over a mountain to avoid the traffic (it didnt help). Because some of the seats were facing backwards, this was an extremely uncomfortable journey. We very nearly missed our flight. The car should have come at 8am or even 7.30am for the 2.40pm flight.”

Helpful Report

Posted 3 months ago

Dear Vanessa, Thank you for sharing your feedback regarding your recent trip from Val d’Isère on February 1st. We sincerely apologize for the discomfort and challenges you experienced during your journey. On February 1st, a significant natural event occurred—a rockfall near exit 39 just before Moutiers (https://euroweeklynews.com/2025/02/02/massive-rockfall-blocks-rn90-and-leaves-hundreds-stranded/). This incident led to a complete closure of the road both into and out of the valley for about an hour, followed by restricted traffic through a tunnel with only one lane open in each direction. Given these circumstances, our driver made a prompt decision to take an alternative mountain route to ensure you reached the airport on time. Had he not done so, it’s likely you would have missed your flight, as unfortunately happened to many travelers departing after 10 AM. Regarding the communication difficulties, we understand how challenging it must have been, especially with your daughter feeling unwell. In such scenarios, we encourage passengers to contact our operators via email, WhatsApp, or phone. Our team is always ready to assist and facilitate communication between drivers and passengers. Concerning the departure time, Ideally, we would recommend departures between 5:30 and 6:30 AM to ensure timely arrival at the airport. However, we understand that without prior knowledge of potential delays, many passengers prefer later departure times. We deeply regret the discomfort you endured during the return journey. While natural events are beyond our control, we are committed to improving our services and communication to better assist our passengers in such situations.

Posted 3 months ago

GoAlpes.com is rated 4.9 based on 539 reviews