Goddiva Ltd Reviews

Name: Goddiva Ltd
Address: CG HOUSE, 107B Chadwell Heath Lane, Romford, Essex
Rating: 3.75

3.8 Rating 69 Reviews

68 %

of reviewers recommend Goddiva Ltd

3.8

Based on 69 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

+44 (0) 208 597 0337

Email:

info@goddiva.co.uk

Location:

CG HOUSE,
107B Chadwell Heath Lane,
Romford
Essex
RM6 4NP

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order 2 dress for size both arrived lovely dress but to big I returned them they received them on 1st April only received my refund 29th April after several emails to them which have not been replied to ..very disappointing”

Helpful Report

Posted 11 months ago

I'm sorry to hear about the inconvenience and disappointment caused by your recent shopping experience with us. We apologise for any delay in processing your refund. Our refund process can take 7-14 business days from the date the return is received back. We have investigated the matter and found that there was an unexpected delay/backlog in processing refunds due to the Easter bank Holidays, which we understand is frustrating. We are taking measures to ensure that this doesn't happen again in the future. We value your business and appreciate your patience during this time. If there is anything else we can do to assist you, please do not hesitate to let us know. Warm wishes Goddiva x

Posted 11 months ago

“Bad experience does not quite cover it...I ordered 3 dresses from Debenhams on line shopping . All three dresses were delivered be it all in separate parcels on separate days the first returned 25t Sept the second the 27th .Sept the third delivered and returned same day the 28th Sept..The first 2 were refunded immediately these were from Debenhams unfortunatley the third was from GODIVA ...I am in dispute with them over return as although all documentation and proof of return has been supplied on several occasions it would seem that although tracking informs returned due to Postal strikes on the 19th October ..Godiva is refusing to refund the order was for the sum of £!33 and Debenhams has refunded £84 but GODIVA has as from 30th September until 13th Nov refused to refund my money”

Helpful Report

Posted 1 year ago

“Ordered 2 dresses to try for my upcoming wedding, neither were the best of quality. Didn’t even bother to try on as noticed the stitching was loose on one of the dresses. Returned via post office on 22/11/18 which cost an eye watering £11!!! 10 days have passed and there has been no confirmation of them recieving my return and no sign of my refund. I have emailed but had no reply. I Will not be using this company again!!”

Helpful Report

Posted 5 years ago

Hi darling, We are so sorry this has happened to you and that you have paid £11 for delivery. We do offer free returns for all UK customers. If you could please send an email to info@goddiva.co.uk with your order number and the email address you used to place the order so we can look into this for you and get the complaint resolved. Much Love Goddiva X

Posted 5 years ago

Goddiva Ltd is rated 3.8 based on 69 reviews