Gogoprint Singapore Reviews

Name: Gogoprint Singapore
Rating: 3.30

3.3 Rating 93 Reviews

59 %

of reviewers recommend Gogoprint Singapore

Company Reviews

Questions

Metrics

3.3

Based on 93 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours

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Phone:

+6531593042

Email:

info@gogoprint.sg

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Gogoprint Singapore 1 star review on 15th January 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have placed my first order on the 09.10.2019. Printing quality is slightly below average, and the wording was slightly cut off at the corner. I thought it is a small issue and accept it (give and take). I have placed an additional 3 orders of total $200 for 900pcs of name card in Oct 2020. I have chosen a Translucent Name Card Printing Services - one side full colour and another side with a “print” to enhance the front white wordings since it is a transparent card). The 1st order was printed wrongly - one sided printing without white wording enhance. Took pictures and explained via email and the ordered was then being replaced. The same mistake occurred on the 2nd and 3rd orders. Pictures are also taken and explained via email. But this time, they claimed that the enhancement of the wording (which I have paid extra for) has been done on just one side, the same side of the card when printing of the name is done. This does not tally with what has been mentioned on their website and the name card designer that I have spoken with. I find that this is not acceptable and their way of handling the situation has caused frustration and they are not very professional. The last communication with them on this issue was last Friday which I have feedback with photos including the photo of the correst replacement name card for 1st order. Till today Tuesday evening, no one have contact me via email or phone. This have given me a thought that Gogoprint.sg might want to ignore this and not wanting to proceed with replacement. In term of handing the situation, the customer service (who is the same person that handle my 1st order) seems to be finding ways not to accept that the 2nd and 3rd order are wrong. Quality of the printing can be average, but I feel that if there is a mistake in the order, be good enough to correct it. Making different claims or finding way to cover or ignore this does not really help both parties. I feel I am being cheated and I thought it is good to share my experience. Delivery is fast as they courier the namecards from Malaysia KL.”

Helpful Report

Posted 4 years ago

Dear Howard, We apologize that the experience you're receiving is not good, understand this can be frustrating. I can assure you our team is working on your two orders in order to fix this as soon as possible and to be sure the reprint will satisfy your expectations. You will be contacted by this end of day at the latest. Best regards, Gogoprint Team

Posted 4 years ago

“Not the printed product in my workart. I bought stickers with my workart sent in, the proof check sent to me was good and i approved it, but what i received was different from what i approved! No QC at all for end product, how can it be send out to customer since different from proof check? Causing me to waste my time and money talking to them. Gave me an $5 voucher for my next purchase, but after reading older review, the lady did a repurchase but still with error i do not even bother.”

Helpful Report

Posted 4 years ago

Dear customer, We apologize that the experience you're receiving is not good, understand this can be frustrating, but please be sure that our team is working on your case right now and will go back to you very shortly with a better solution. Best regards, Gogoprint team.

Posted 4 years ago

“Bad name card quality No service recovery Bad customer service Only first and second order was good 3rd order delayed and poor quality card, reprinted and resend without informing despite suggesting other ways to fix it while Kevin told me 'need time to check' but never reverted! 4th is the worst, delayed order, supposed to get 6th Aug but was told by Kevin via email will get it on 11th Aug. Called and spoken to customer service Danny extremely impatient and trying to brush customer off! Utterly disappointed with $100+ I spent! Not commended at all!”

Helpful Report

Posted 5 years ago

“This is my 2nd time ordering stickers from Gogoprint & they did a fantastic job! They turned out great and were high quality. Delivery was also much faster than expected, which was a pleasant surprise. Very warm and helpful service from Danni who ensured that any artwork issues were resolved and all queries were handled well. What I appreciate is the transparency of the entire process, from pricing and delivery tracking, to addressing artwork issues and communication with the Gogoprint team. Overall, highly recommended company!”

Helpful Report

Posted 5 years ago

“Very helpful team that checks my artwork before printing. Despite some resolution constriants, my booklets turned out beautifully. Delivery lead time is punctual too.”

Helpful Report

Posted 5 years ago

“Late delivery and don’t they don’t even bother informing. Really terrible.”

Helpful Report

Posted 5 years ago

Hi There, We're sorry that the delivery was not on time, would you be able to share with us your order number for us to take a look into this further? thank you, Gogoprint Team.

Posted 5 years ago

“Tried Gogoprint for the first time and result was so disappointing, worst printing experience ever. Customer service quality was bad and unprofessional, no help was given to you even when you email / whatsapp them on help for artwork uploading process, has to resolve personally. Did not deliver on time and no update was given to customer. Caused an inconvenience to me. Only updated when I called in. Promised a certain time, still did not deliver on time. 1st printing: Sticker quality horrible and worst not legible making it totally useless. Blamed it on circuit breaker & gave excuse that they had to “outsourced their printing”. But read past comments/ post they claim that they are actually just a platform & outsource all their printing. So it’s not due to CB after all. Called in to express my dissatisfaction, not handled professionally. Told them I needed the stickers urgently by end of week and they said they need at least 1 or 2 days just to update their production team & reprint will take longer. Only after I said wanted to complain to CASE and make a report if they don’t fix the mess that they caused, then they manage to rush my reprint order in time. So it is not impossible after all, as claimed. 2nd printing: Expected no mistakes this time as this was suppose to be customer recovery & this was the time they should be rectifying their mistakes. And yet mistakes again, not all the stickers was pre-cut as requested. Gave up on trying to get them to fix their order, can’t afford to waste any more time. Had to engage another vendor to urgent print my order, but quality produced by them was so much better and for only a fraction of the price. Was told earlier by gogoprint my colour quality will be affected as they needed to convert rgb to cymk format for printing. But I wonder why the other vendor I engaged, was able to print my artwork and the colour quality was not way off as compared to Gogoprint’s. Again, excuses. Definitely not gonna engage their service next time. Wasted a lot of my time.”

Helpful Report

Posted 5 years ago

“Terrible service. GogoPrint goes above and beyond to make your experience bad, and unhelpful. I didn't request proactiveness from them. I simply needed a basic printing service when I sent the details. I wasn't expecting them to mess up my entire day by stopping my printing request multiple times with unnecessary excuses.”

Helpful Report

Posted 5 years ago

“do not use gogoprint; had an awful experience with a large bulk order; white insert cards game out grey and they had the audacity to send me a full invoice for re-order i repeat - do not use if you want quality and service”

Helpful Report

Posted 5 years ago

“Printed stickers with gogoprint with white background. But the stickers paper turns out yellowish. Feedback to them, got no response. I guess you can get fast printing if there is no problem, but if there is problem, you can't find anyone for help.”

Helpful Report

Posted 5 years ago

Greetings Winson, Apologies that we got back late to you, Reason the stickers you received have a slight yellowish tint is due to the natural characteristics of the sticker as it is a coated sticker. Nevertheless, we will contact you to propose and offer you a solution to fix the issue, look forward to hearing from us. Best regards, Gogoprint team

Posted 5 years ago

“the fast shipping, very intricate printing, good customer service”

Helpful Report

Posted 5 years ago

“Ease of use and speed of processing”

Helpful Report

Posted 5 years ago

“It is the first time I use and your service staff Kyle is helpful to address my doubt and concern.”

Helpful Report

Posted 5 years ago

“fast delivery and good quality.”

Helpful Report

Posted 5 years ago

“Very accommodating and responsive to what needs to be done, received my business card earlier than expected”

Helpful Report

Posted 5 years ago

“Terrible service. Place online order for receipt book on the 24 July. Expected to get my order on the 21 Aug. Should. Have approach any offset printer for the job. Definitely the waiting period is much shorter. Further no refund only credit for next order. You must be kidding. Would there ever by a next time. Don't waste time on gogoprint.”

Helpful Report

Posted 5 years ago

Greetings, We apologize that we took longer than usual to process this order as we require your approval to print via the online proof that was emailed to you. We will get in touch with you shortly to discuss how we could help resolve and proceed with this order. best regards, Gogoprint Team.

Posted 5 years ago

“Delivery on time”

Helpful Report

Posted 6 years ago

“My name cards printed with them look like running out of ink. I submitted the art work in their website and the artwork is beautiful. I asked them to reprint. They kept asking me to help them find the problem when the printed name cards are so different from the original art work in terms of colours. It's such waste of my time. Then, I never heard from them again. I guess they just used finding a problem to delay the reprinting so I would give up asking them to reprint my name cards. And yes, they lose me as a customer.”

Helpful Report

Posted 6 years ago

Greetings Laura, We apologize that this issue took a while to be resolved as we needed to ensure that even with a reprint the same issue will not reoccur. We will contact you shortly to provide you with an update and resolution to this matter. thank you and best regards, Gogoprint team.

Posted 6 years ago

“The account manager Yang Choo gave many wrong information. My 15K money packets were delivered to the wrong address! In addition they dont provide test print and the printed copy quality was terrible. colour was faded. Best of all their manager Julie F. did not follow up with my complaint. i will never engage this weak company anymore.”

Helpful Report

Posted 6 years ago

“The name card print a lot of issues”

Helpful Report

Posted 6 years ago

Hi Ayumi, We have received your feedback and we apologize that the quality of the printed cards were not up to your expectation. We will contact you during business hours tomorrow to help rectify and resolve this issue. Regards Gogoprint team

Posted 6 years ago

Gogoprint Singapore is rated 3.3 based on 93 reviews