Gogoprint Singapore Reviews

Name: Gogoprint Singapore
Rating: 3.33

3.3 Rating 90 Reviews

60 %

of reviewers recommend Gogoprint Singapore

Company Reviews

Questions

Metrics

3.3

Based on 90 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	2 - 3 Hours

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Phone:

+6531593042

Email:

info@gogoprint.sg

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Gogoprint Singapore 1 star review on 9th May 2024

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Gogoprint Singapore 1 star review on 20th November 2023

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Gogoprint Singapore 1 star review on 19th April 2022

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful customer service all the way through from the What’s App Q&A to working through the artwork and the fast delivery of the banner. The process was seamless and my questions get answered. I am very happy with the service delivery and would definitely use gogoprint again. I will also recommend gogoprint to others”

Helpful Report

Posted 1 month ago

“Very bad service. Ordered some business card and heard nothing by the date they were supposed to deliver. Contacted them and they said "we reached out to you via email there is a problem with the sizing" (n.b. they didn't, no email even in spams). Turns out if took 2 min for them to resize it, they did and then refused to expedite it to match a deadline that would allow me to get it on time despite it being doable unless i'd pay for it. I proposed to come pick it up at their shop to save time but they are apparently not even based in Singapore. On top of that customer service is arrogant, blames it on you, refuses to admit mistake and very much not arranging (despite it being their fault, they'll refuse to expedite unless you pay extra).”

Helpful Report

Posted 1 month ago

“Do not get their translucent name cards. Quality is very bad and out of printed of 50pcs, only 4 (with one eye closed) are usable to give out. Edges of translucent name cards are not clean, and extremely rough on all sides. Corners are not cut properly. Some corners print have been scratched out. Quality of name card is extremely poor. Reached out to customer service for any form of recovery. Said they will get back in 3 to 5 days. After 10 days, no follow up. I had to reach out to them for them to ask me again about my issue after explaining with photos earlier. Don't waste your time. There is no quality check in their company.”

Helpful Report

Posted 7 months ago

“Platform is not user-friendly. Contacted their customer service for a very minor change and they take ages to reply without giving a proper solution. Will not recommend them.”

Helpful Report

Posted 7 months ago

“EVEN THOUGH I PAID 2 MONTHS THEY NEVER PROCESSED MY ORDER !!”

Helpful Report

Posted 10 months ago

“Would give 0 stars if I could. Email regarding design amendments ended up in junk mail and despite knowing that delivery was supposed to be out by 2nd Jan, there was no follow up phone call or email for us to rectify our design. Upon calling, customer service was of no help and demanded I pay additional money to get it mailed out before my event date. Customer service was unapologetic and kept insisting that it they did not follow up as they do not do phone calls. Asked for a full refund and was then told the order had already been printed even though they stated that they were unable to proceed with my order due to the errors in design. Highly unprofessional and no transparency between customer and company.”

Helpful Report

Posted 11 months ago

“First, they have poor customer service as remarks are not in the system on what’s happening so you always have to repeat your story. Good arrived with errors in them, some parts printing was missed out. Then they put the wrong address to the delivery company to pick up the box with printing errors. On top of that one packet is supposed to have 8 pieces, only came with 6 inside. Sales staff Aswin just disappears with no response when you email or call. Totally disappointing and disgusting service, quality of packaging is also super flimsy and cheap”

Helpful Report

Posted 1 year ago

“Encountered the same problem as Angel, Our print had misaligned ink, and they blamed us for submitting JPEG file, but we submitted PDF file, which is what their website states. Upon further research and interview with other printing companies, this ink misalignment is not due to our print file, (as our test prints were not misaligned) This error is likely caused by their printer or ink cartridge.”

Helpful Report

Posted 1 year ago

“Price is great but they are unable to deliver simple printing services. Received error in printing but they told me I send them the error file. Impossible they can print one batch right and the other batch wrongly. Service is slow and horrible too. You get what you pay for.”

Helpful Report

Posted 1 year ago

“Extremely satisfied with the price, service(I never expected such detail of follow up for artwork, excellent), product outcome (the postcards are extremely well made), delivery was quick too (quoted 6 working days, but delivered in 3-4 days even for booklet printing)”

Helpful Report

Posted 1 year ago

“I have not received my business card,yet more than 10 days behind schedule. I called customer support but still have not received it after the date he told me.”

Helpful Report

Posted 2 years ago

“Paid a premium for delivery within 2 working days but couldn't deliver even within 4 working days. Then what is the point of having a faster delivery option? Customer service couldn't even be bothered to reply. Disappointing service and do not recommend.”

Helpful Report

Posted 2 years ago

“Apparently quality was too low for the namecards even though the file i sent through was 42mb. There was also no recommended ways for me to update the file and they ended up sending me an incredibly pixelated card. No quality checking at all Gogoprint is an absolute waste of money”

Helpful Report

Posted 2 years ago

“Horrible. Sent and got approved our brand font in gold, product I received is in black- completely diffferent?! The name on namecard I provided in draft has spellings changed too for some reason, the designer likes changing things and is not meticulous and do not even understand basic brand color’s importance and should be kept consistent”

Helpful Report

Posted 2 years ago

“Very bad customer service. Will not recommend them. I was asking them nicely if my design is good for printing, the staff replied me rudely to check on their website without answering to my question.”

Helpful Report

Posted 2 years ago

“I had a great experience with Gogoprint for my wedding booklets and flyers. They were patient with getting my requests out well. The final product was so good. Price is also reasonable. I will definitely recommend this to many out there.”

Helpful Report

Posted 2 years ago

“After I reviewed an earlier order, Gogoprint responded and I have my order in hand. I am delighted with the results. I have placed two more orders with them. Four stars for now... speed of response still needs improvement.”

Helpful Report

Posted 2 years ago

“I am a first-time customer. I have placed my order and paid. I have not received an invoice as stated on gogoprint's website. The call did not go through when I was told to press 1 for English and 2 for other languages. Sent two emails no response. Do you think I will be able to get my order after 6 working days?”

Helpful Report

Posted 2 years ago

“Website was easy to use, the prices are super reasonable and the end product was great. Thanks!”

Helpful Report

Posted 2 years ago

“Pay for their design, came out worst than their existing templates. I've to give them my design. So what's the design fee I paid for. Their order platform also confusing. Keep asking me top up money coz my order didn't cover this and that. Feeling I was tricked and cheated by their published commitments. Don't feel like continue my order when met with lousy supplier.”

Helpful Report

Posted 2 years ago

Gogoprint Singapore is rated 3.3 based on 90 reviews