“We are having exactly the same experience as other reviewers on this site. We kept Good Energy as our supplier when we moved in but when we changed the account into my daughter's name (nothing else changed just the person who pays the bill) I suddenly received a bill for £900 in addition to the money I had paid every month. I initially set up a payment plan each month but after three months my daughter was told she only needed to pay £18 a month for both gas and electricity. This didn't make any sense given that I had been paying £164 a month previously and was supposedly in debt by £900! At the same time as all this my debt was increased to almost £2,000! So, naturally, I stopped the direct debit and complained. They still haven't resolved the complaint and more and more discrepancies are coming to light as time goes on. There are missing meter readings taken by meter readers but not entered into the system and we are being blamed for not taking enough readings. Most recently they said that we were in credit by £1,200 but two months later they have changed their minds again and now say my daughter owes £600 - presumably in addition to whatever they have decided I owe this week. They installed a check meter at my insistence that it wasn't possible for us to be using the amount of electricity they claim we are (we aren't growing weed or running a bunch a saunas/hot tubs) but they couldn't manage to fit that when they said they were going to and now they can't get it taken out when they said they would and come up with all manner of ridiculous excuses (like the engineer was outside your house when he realised he didn't have a part so he left - or he isn't licensed to work in your area so we'll have to reschedule). All this time preventing us from switching supplier because they claim we owe them money. Do not use this company!”
“Stay well clear. Credit agencies sent to your door with no explanation of bill total and company hike up your monthly DD without explanation. I used to pay 65 a month, now 132. Bill received saying I owe £600+ without any evidence to back it up. Can't get through, will not answer emails. Not answer complaints or provide written proof of what I owe. They can still send out credit collection agency letters though.
Found out Energy received is from grid and not just renewable so I'm using what everyone else is using. I hear their new billing system is having problems and agent told me people being made redundant. So want to leave and have complained to the ombudsman about no bill explanation. Seems like company in trouble as so many having issues.”
“Used to be fine, but since they switched to a new billing system they've been utterly chaotic - they also don't seem to be the slightest bit interested in trying to put things right. Queries to customer services are met with bland platitudes, but never address the actual issue raised.
Over the last 18 months I've had no meaningful bills - lots of bits of paper, but all complete rubbish. A single bill will be for 3 weeks of electricity usage (a different) 9 weeks of gas usage, and 3 months of payments. Utterly impossible to tell where I stand with them because of their inability to produce meaningful bills.
Back in September they suddenly announced they were increasing my monthly payments from £100 to £139 - no explanation or figures to back it up - just a bland statement. As far as I could tell from the rubbish which I was receiving, I was well in credit at the time.
Their latest trick is to send me monthly bills which show my electricity usage and my overall payment, but skip gas usage entirely. It thus appears that I'm getting ludicrously into credit
They combine total incompetence with an arrogance beyond belief. Avoid.”
“I left Good Energy last December mainly because every time I needed to pay them there was a problem. Their systems were clearly terrible. Having got rid of them I thought all was well and good but NO. 10 months later they have just asked me to pay them £80 in, apparently, unpaid, charges that I knew nothing about. The bills I asked them to send out in response to this were so opaque that the person I spoke to - poor woman, she was very patient and nice - had to ask a supervisor what they meant. I still have no real idea if what I have paid is what I really used. Avoid”
“Absolutely appalling
My tenant had Good Energy so I was with them by default until we found a new tenant.
They came to MY home address - twice - to read the meter - under the stairs ... a bungalow!
They then sent me an estimated bill for £202 - way too high given property was unoccupied.
We gave them readings and they said they would send a revised bill.
They didn't.
Instead they had Credit Style - a credit agency - call me to chase payment twice, who sent me a chasing letter - I have never been referred to such an agency in my life.
They finally sent out the corrected bill(£94.40) after giving them the readings again (acknowledging they had the readings on the system).
After that another threatening letter from Credit Style followed - clearly the left is not talking to the right.
Thoroughly stressful experience that involved many wasted hours. AVOID AVOID AVOID!”
