“Avoid this company they promised things but never do this they promised to put my account on hold,after the mistakes they made and contact me before the next bill so I can pay the last payment so I can leave your company but I have had no communications for over six months and not impressed with this and now they have sent me a very high bill ,and you promised me you would not do what my previous electric and gas companies did and yet again your company has let me down,so I am telling anyone do not join this company avoid this company if you are thinking of joining the company avoid go somewhere else never join this company avoid avoid”
“Not impressed with the your company,my account was put on hold,and you promised to contact me before the next bill so I could make the last payment and leave you but you did not do this so you have let me down big time and now you have sent me a really big bill so I am back to the beginning yet again and you promised you would not do what my previous electric and gas companies did and I telling all people who are thinking of joining this company do not they promise one thing and do not listen or do what they promised to do so basically do not use this company ever”
“Have just switched to Bulb and so far this has been very simple. Only took a few minutes to make the switch and it will save me £25 per month on my dual fuel bills (compared to the previous provider). Communication has been excellent so far and the fact that all the energy is renewable is a great bonus.use my link and get free
2 min quote and 75 welcome bonus
refferal75gbp.tk”
“i You expect customers to remember to submit their monthly readings. ( most other companies send reminders.
ii Why you cannot combine both gas and electricity into one document seems rather baffling.
iii You claim to have sent a monthly statement which has failed to arrive. On contacting you and getting a promise to send the last one for May, has again failed to arrive.
On the benefit side, I have found your telephone staff to be most helpful, but your admin. leaves much to be desired.”
“Service used to be excellent but since growing much bigger it has been slipping. there is nothing more annoying than having to deal with inflated gas useage estimates, obtuse bills, poor printing, and reminders arriving at the same time as the bill or listening to lists of options on the phone.”
“Great ethical policies with sustainable electricity generation; truly dreadful customer service. Estimated readings can be wildly inaccurate, and when corrected and a new bill requested, the Computer continues to churn out reminders and final demands. Revised bills take weeks to arrive, plus reminders to the call centre. Cold calling by agents purporting to represent Good Energy, demanding personal info but refusing to identify themselves, doesn't help.”
Hi John, we're sorry to hear that you are unhappy with our service. If you'd like to email us at customerservices@goodenergy.co.uk with your account details, we can look in to this as a matter of priority.
