“I had an extremely poor experience with Good Energy and would strongly advise caution.
Shortly after moving into my flat, I was approached by one of their agents at my door. I told him clearly I had never heard of the company and had no account with them. Instead of verifying this, he became pushy and confrontational, insisting on meter readings and suggesting payment plans – despite me repeatedly stating I was not their customer.
After that, I began receiving weekly letters threatening action, along with further visits. I eventually contacted them directly to explain again that I was not their customer and asked them to stop contacting me. For a brief moment, it seemed like they were trying to resolve it, even asking who my actual supplier was — but then they completely ignored that and continued chasing me for payment.
After multiple attempts to correct them, they finally sent me a bill. This raised even more concerns:
The bill included clearly inconsistent and estimated meter readings (including readings that don’t logically progress over time).
The charges appeared inflated and unreliable. Over £700 for 4-5 months.
Most seriously, the bill contained full details of their actual customer who previously lived at the property — confirming I was never their customer in the first place.
At that point, this stopped being just an admin error and became a serious data protection issue, alongside ongoing harassment for a debt that isn’t mine.
Overall:
Failure to verify customer identity
Repeated unwanted contact and pressure
Questionable billing practices
Disclosure of another customer’s personal and account information
I would avoid this company if you value accurate billing and proper handling of personal data.”
“They showed a lot of patience as I explained what had happened and what I needed It was clear they wanted to really understand my situation before offering a solution”
“It started as a normal day until I noticed something strange while checking my investment portfolio. A small detail at first—an unfamiliar device listed in my account access history. But in cybersecurity, even the smallest sign can mean something serious. I didn’t want to ignore it, so I contacted Barbara Hunt immediately. Their response was fast, professional, and incredibly reassuring. Within minutes their cybersecurity team began a deep review of my account activity and system security. They quickly discovered where the vulnerability was and took immediate steps to close it. What could have turned into a major security incident was stopped before it had the chance to escalate. Even more impressive was how clearly they communicated everything to me. They broke down complex technical details into language I could understand and helped me implement stronger protections moving forward. By the time everything was resolved, I felt more secure than ever knowing I had experts like Barbara Hunt watching over my digital assets.”
“It started as a normal day until I noticed something strange while checking my investment portfolio. A small detail at first—an unfamiliar device listed in my account access history. But in cybersecurity, even the smallest sign can mean something serious. I didn’t want to ignore it, so I contacted Barbara Hunt immediately. Their response was fast, professional, and incredibly reassuring. Within minutes their cybersecurity team began a deep review of my account activity and system security. They quickly discovered where the vulnerability was and took immediate steps to close it. What could have turned into a major security incident was stopped before it had the chance to escalate. Even more impressive was how clearly they communicated everything to me. They broke down complex technical details into language I could understand and helped me implement stronger protections moving forward. By the time everything was resolved, I felt more secure than ever knowing I had experts like Barbara Hunt watching over my digital assets.”
“I am incredibly grateful for the support and guidance I received from Paradigm Recovery Firm. Their team operates with a high level of integrity and dedication, ensuring that clients feel heard, respected, and supported throughout the entire process. They provided clear explanations, realistic expectations, and timely responses that made everything easy to follow. What stood out most was their commitment to ensuring I felt confident and informed at every step. Their attention to detail and organized approach reflected their deep expertise and commitment to excellence. Paradigm Recovery Firm sets a high standard for quality service, and I would confidently recommend them to anyone looking for reliable and professional assistance.”
“I purchased (2) EBOOKS and didn’t receive them….i sent a few messages that went in answered then I finally saw something were I sent another message and Roberto Millar said he was the Owner….it took several emails to receive 1 of my Ebooks because he stated my info had to be verified….this was after I sent him the Bank receipt along with my email and name….Roberto Millar the OWNER as he stated provided the WORST ever Customer Service…im still waiting for my second EBOOK…. this is why I hate purchasing from people online because now you gotta go through so much to get the product they said they were selling”
“Dude, don't fall for their phoney testimonials and lies; they're trying to rip you off. This whole thing's a scam, a straight-up criminal enterprise. They'll keep hitting you up for more cash once they've got you hooked. I still haven't gotten my withdrawal from them, even after a whole month of being stuck. I had to report it to the great folks at SPECTRUM-CREST to make sure they weren't stealing my money. Thankfully, SPECTRUM-CREST got me all my money and profits back super fast.”
“The course is a collection of previous Zoom calls that begin four years ago. It will take awhile for you to catch up to the current information, this is done intentionally to keep you locked into the system that cost $200 per month (on top of the $2k initial cost). Most of the videos are from Alex's friends would are clearly put in position to feed off this course. You will not have have Alex contact info to voice your concerns or ask questions. I purchased this course because Alex came off as a genuinely honest black man, which was the case but his ego quickly ballooned after the success he received from this course. He is just another influencer that is feeding off the black community. Sad! I hate to speak negative about anyone from the black community, but this is a scam. You will pay a hefty price for nothing. It will not be long before the feds shut this scheme down!”
“I have two FIT tariff Systems with Good energy and have had trouble logging into my accounts. When I phone to discuss this all I get is the run-around no one is available to talk to me someone will call back but no one does.
I therefore have not had any payments for nearly two years
Tony Miller”
“The score is really high balling. I lost $700 for nothing. This make believe course is a waste of your time and money. I left this course with NO KNOWLEDGE and all alone. You have no one to reach out too. No one has time to sit and watch 90+ minutes of past and present mandatory Zoom meetings of random chatter. We got thrown some documents. The people in the Zoom classes were far advanced than the beginners, so the information was way above my head. I have gained knowledge from other dispatching sites I have joined for free on facebook. Guess what you do not have to spend money to join their group. Please do not waste your money on this. Oh Yeah, the cherry on top is that once you finish the (training - I use that word with air quotes) you have to almost beg to be put on the private Facebook group, where the moderator is very rude with their answers when they do answer you back and also, I was kicked off of the private Facebook group because I did not spend $69 a month to continue being a part of this group. So I gave $700 and I leave with nothing. If you are looking for GREAT Training and for the owner to answer your questions and training at a very reasonable price please do your research and find someone other than this junk. I hope this helps someone, this is my experience and by the looks of some of these reviews it seems I am not the only one.”
“I asked a few Question about a Broker Agent Career and the Alix Fake Energy guy never responded... His Instagram profile is Hyped Up!! He shares post's of himself getting Awards on Stage
and other people's Certificate's of Completion, Praising Him etc. He thinks he's God!!”
“My wife and I have been with good energy some 10 years or more. But and its a big but their accounts and billing methods are shocking, so is their customer service. That said one thing we do like is that their staff, when you can find one to speak too are great.
We are now fighting with them again over their new pricing, that they confirm will push our quoted price of some £700 a year to the new pricing of some £1.140 a year, we are now fighting this amount.”
“Bad energy. Appalling service over nearly four years finally including a huge random additional quarterly bill of over £2k for small 2 person house after GE had measured consumption and agreed monthly rate. The bill for a quarter came in addition to our monthly debits paid. I complained saying next step would be ombudsman. Bill reduced by £2k to £111! Thanks to the one human, diligent and efficient GE employee who pursued this for us. We moved house and won’t use or recommend Good Energy. It’s not just a shambles it’s a major chronic stressor and a danger to mental health and well-being.”
“Laughable Energy
"Good" Energy - AVOID AT ALL COSTS!
First of all this is the first time I have been driven to express my utter disdain for a company online however i feel it is imperative that i share my recent (well ongoing over the last 4 months) experience dealing with "Good" Energy and strongly advise any prospective customer against using these as their ethical energy supplier, as I assure you they are far from this and you will be slapped with very large bills out of the blue due to their dubious energy usage estimates (which I strongly believe is done on purpose).
In September/October of 2020 I had the pleasant surprise of receiving an £800.00+ additional bill to my usual energy usage costs, this of cause knocked me for 6 as I only live with my partner and we are both VERY conscientious energy users living in a relatively small property.
When I queried this bill I was firstly advised this amount was incorrect and would be looked into and that I should not pay until the matter is resolved.
I then received multiple calls advising I needed to make payment and I had to explain the situation multiple times on the phone each time a call was made or received I had to keep chasing for an update as every time I was advised a resolution date I did not hear anything back then a further resolution date was advised and again no response, all this caused undue stress as it was a large amount of money that needed to be paid and having the stress of potentially having to come up with nearly a thousand pound whilst both my girlfriend and myself had been heavily affected financially by the pandemic was an incredibly stressful and anxiety inducing experience.
I requested that they come and check our meters are functioning correctly due to the out of blue drastic increase in costs (over doubling our usual costs) however I was advised that the engineer call out would be at my own cost this is more than likely to put people off actually having their meters checked no doubt.
I had to again chase for updates on my back billing after receiving new bills and further accruing charges (now taking the total outstanding to over £1000.00 since October).
This morning I received an updated statement with a slightly reduced outstanding amount again with no explanation of where these astronomic charges have came and no breakdown of costs they are just expecting me to pay.
They acknowledged that there has been customer service failings and very generously offered a £15.00 good will gesture... all this for 3+ months of anxiety & stress and I am still yet to receive any helpful update any breakdown of charges or anything like that.
I feel utterly disappointed in their service and my heart goes out to any elderly people and people struggling financially who want to do their part for the environment and use a so called "good" ethical / environmentally forward thinking energy supplier, as I think of the people terrified to put their heating on fearful of what astronomic charges might be slapped on them out of the blue.
I have seen other reviews have similar experiences so this does not appear to be a one off error.
I am incredibly frustrated and angry whilst I have written this review up and I really do urge yourselves to consider signing up with good energy I have had the worst customer experience of my life and as the matter is still ongoing i have now had to contact OFGEM the Energy Ombudsman and will be contacting Citizens Advices on how I can take my complaint further.
I have declined Good Energies very generous £15.00 good will gesture and I will keep this review updated as the complaint and query progresses and I will be looking to change supplier as soon as possible.
Thank you for your time and hopefully you will reconsider singing up with "Good" Energy.”
“DREADFUL SERVICE, USE ANOTHER PROVIDER, AVOID
I contacted Peoples Energy 10 days ago today regarding upgrading my meter for my Electric Vehicle.
Firstly I was given the wrong information by Peoples Energy (as confirmed by UK Power Networks) and secondly I then had to advise Peoples Energy of what I needed to happen. With that they wanted me to pay £123 and come pence, which I did on the same phone call (this is now 7 days ago), I was told their maintenance company (Mangum) would contact me with the appointment time/day. 7 days on after chasing everyday at least once but mostly twice I still have no appointment and have raised two complaints. Not a simple call back as yet to rectify the issue.
I am now leaving and going to Octupus energy where I read the customer service is far better and they may employ some people that can assist rather than just log calls. I will also be requesting my £123 back for a job which never even got booked!
EXTREMELY FRUSTRATED AND WOULD RECCOMMNED AVOIDING!
John Printy is dealing with my complaint but guess what, I'm hold again as we speak due to nothing being resolved now over two weeks on....shocking!!!! JUST AVOID AT ALL COSTS, IT'S NOT WORTH THE STRESS”
