“They are unreliable .
They billed me for a massive £1,200 then after making several huge payments , decided to was precisely £0.000 which is virtually impossible..
They utterly guess your bills.
I'm leaving them and they owe around £60 ..
Which I feel is wrong , as their bill suddenly went up again .
They are expensive.
And totally unreliable!
Paula fox”
“Wow! where to start, we wanted to help the planet...great in theory but switching from British Gas to Good Energy was a bad move. They billed us incorrectly for over a year in Imperial units and not metric. This took over 3 months to sort out. Then there prices went through the the roof, and our direct debit amounts kept changing. We have tried to sort out an affordable payment plan, but there not interested in the slightest. They passed our account on to a debt collection agency as we said we could no longer afford the increases, the debt collection agency then passed it back to GE stating they were acting unethically. Currently there threatening us with a CCJ and enforced pre payment meters. It’s beyond a joke. The collections team hide behind emails & demand unaffordable payments. Awful customer service. There is nothing good about them! Avoid!”
“Good Energy is a disorganised, inefficient, incompetent company that have no interest in helping their "customers". Have been trying to move away from them and they exorbitant pricing for over a month and it is impossible to have any working interaction, via ticket (13 days to reply) email, or phone (with people stating that because of dyslexia they struggle with "weird" names). Good Energy, listen, fix your stuff, this is EMBARRASSING”
“Been trying to switch from this lot for about a year. Everytime the bill is settled I expect to move across to the new provider instructed...but then another HUGE bill arrives. Their prices keep growing throughout the term...much more than originally quoted.
Avoid!”
“Terrible avoid. Price hikes after price hikes. Spent almost a year paying off arrears only to fall behind again according to my latest bill. have provided up to date readings and spoken about my account status on the phone a month earlier. Thought I was finally free of this NOT good company.”
“I switched from Scottish Power to Good Energy looking to make some cost savings, which seemed would be the case based on their initial quotation. After about 1 payment of the amount they quoted my bill almost doubled, and far exceeded what i had ever paid before. My bill then increased to £200 per month and more recently £271 per month, with no explanation. I would point out that our usage in the last 12 months with them is comparable to previous years when I have paid no more than £100 per month. Furthermore, despite these extortionate payments, we are incredulously left with a £350 approx final bill!!! DO NOT TOUCH WITH A BARGE POLE!”
“I was excited to join in July and the quote I was given, based on a years useage, was excellent.
However, 4 months in and the monthly payments have risen so much (an additional £240 per year), with no explanation.
I live on my own in a 1 bed bungalow and have not suddenly started using more gas.
Feel very cheated. I was clearly given a cheap price to get me to switch and now cannot afford my payments.
Am in the process of leaving them.”
“This company is pathetic. They send me an email suggesting my meter reading is abnormally high and I have to resubmit by 21st December. Tomorrow! Basically calling me a liar.”
“They really couldn’t make their service any worse. 5 months in and an absolute headache trying to communicate with them. Their initial reading error has caused so many problems and i’ve been left in the dark. Unfortunately at present a terrible company to deal with, not recommended.”
“Shocking service & customer relations they do not care about you as a customer and they are so expensive they start off cost effective. I was told they are very transparent about there prices on their bills however you need a degree in energy consumption tariffs to understand them. £295 per month for gas and electricity from when I first joined £80 per month. They were not willing to help me out with the final bill no even wanting to talk about a minimum payment I went to e-on for the better deals and customer service. Don't be sucked in by the 'Good Energy' ethos it's all well and good providing clean energy but at the cost of living what's the point.”
“Terrible - they have a real staffing and training issue. No one seems to know what they are doing and the complaints department have no clue. Always seem to be getting conflicting information and the customer service is horrendous.
Avoid like the plague!!!”
“Good Energy was the supplier when we moved house over 4 moths ago. Swapped instantly to our old supplier from our previous home. I have received so many different bills from Good Energy that I have no idea what is going on. Paid what I though was a final bill in April - asked for confirmation that my account was closed - was told it was and given a reference number. Have now received yet another bill because the last one was estimated?? Phoned up was told I needed to pay new bill - which I have just so I can finally see the back of this dreadful, expensive, third rate company. Have received an email to say account is closed - will see if I receive more bills!!!”
“Communication and admin very poor, although anyone I have spoken to has been pleasant. They have lost both the direct debit mandates I sent them, but continue to send 'final reminder' letters. The customer service is lamentable, not recommended.”
“Used to be fine, but since they switched to a new billing system they've been utterly chaotic - they also don't seem to be the slightest bit interested in trying to put things right. Queries to customer services are met with bland platitudes, but never address the actual issue raised.
Over the last 18 months I've had no meaningful bills - lots of bits of paper, but all complete rubbish. A single bill will be for 3 weeks of electricity usage (a different) 9 weeks of gas usage, and 3 months of payments. Utterly impossible to tell where I stand with them because of their inability to produce meaningful bills.
Back in September they suddenly announced they were increasing my monthly payments from £100 to £139 - no explanation or figures to back it up - just a bland statement. As far as I could tell from the rubbish which I was receiving, I was well in credit at the time.
Their latest trick is to send me monthly bills which show my electricity usage and my overall payment, but skip gas usage entirely. It thus appears that I'm getting ludicrously into credit
They combine total incompetence with an arrogance beyond belief. Avoid.”
“Stay well clear. Credit agencies sent to your door with no explanation of bill total and company hike up your monthly DD without explanation. I used to pay 65 a month, now 132. Bill received saying I owe £600+ without any evidence to back it up. Can't get through, will not answer emails. Not answer complaints or provide written proof of what I owe. They can still send out credit collection agency letters though.
Found out Energy received is from grid and not just renewable so I'm using what everyone else is using. I hear their new billing system is having problems and agent told me people being made redundant. So want to leave and have complained to the ombudsman about no bill explanation. Seems like company in trouble as so many having issues.”
“We are having exactly the same experience as other reviewers on this site. We kept Good Energy as our supplier when we moved in but when we changed the account into my daughter's name (nothing else changed just the person who pays the bill) I suddenly received a bill for £900 in addition to the money I had paid every month. I initially set up a payment plan each month but after three months my daughter was told she only needed to pay £18 a month for both gas and electricity. This didn't make any sense given that I had been paying £164 a month previously and was supposedly in debt by £900! At the same time as all this my debt was increased to almost £2,000! So, naturally, I stopped the direct debit and complained. They still haven't resolved the complaint and more and more discrepancies are coming to light as time goes on. There are missing meter readings taken by meter readers but not entered into the system and we are being blamed for not taking enough readings. Most recently they said that we were in credit by £1,200 but two months later they have changed their minds again and now say my daughter owes £600 - presumably in addition to whatever they have decided I owe this week. They installed a check meter at my insistence that it wasn't possible for us to be using the amount of electricity they claim we are (we aren't growing weed or running a bunch a saunas/hot tubs) but they couldn't manage to fit that when they said they were going to and now they can't get it taken out when they said they would and come up with all manner of ridiculous excuses (like the engineer was outside your house when he realised he didn't have a part so he left - or he isn't licensed to work in your area so we'll have to reschedule). All this time preventing us from switching supplier because they claim we owe them money. Do not use this company!”
“we were with good energy as they were the supplier when we moved into our house, we were letting people in to read the meters and paying the bills that they were sending, then out of nowhere we get sent bills totalling £5500 pounds which we can obviously not afford, we were billed for 30,000 units for one year, we are not running an cannabis farm and they are unable to help us with why we could possibly use this amount of electric, they are blaming us saying that they were not getting our meter readings and are unwilling to let us set up a sensible payment plan and even saying they want £650 a month, are they dreaming!!!!!! currently still trying to sort something with them with them threatening to send in debt recovery, scam artists!!!”
“Not only is this a scam company but the ombudsman totally ignored what i had to say
and sided with this rogue outfit. ombudsman is paid by the energy companies and is complicit, they told me to take good energy to court if i disagreed with their findings.”
