“I left Good Energy last December mainly because every time I needed to pay them there was a problem. Their systems were clearly terrible. Having got rid of them I thought all was well and good but NO. 10 months later they have just asked me to pay them £80 in, apparently, unpaid, charges that I knew nothing about. The bills I asked them to send out in response to this were so opaque that the person I spoke to - poor woman, she was very patient and nice - had to ask a supervisor what they meant. I still have no real idea if what I have paid is what I really used. Avoid”
“Absolutely appalling
My tenant had Good Energy so I was with them by default until we found a new tenant.
They came to MY home address - twice - to read the meter - under the stairs ... a bungalow!
They then sent me an estimated bill for £202 - way too high given property was unoccupied.
We gave them readings and they said they would send a revised bill.
They didn't.
Instead they had Credit Style - a credit agency - call me to chase payment twice, who sent me a chasing letter - I have never been referred to such an agency in my life.
They finally sent out the corrected bill(£94.40) after giving them the readings again (acknowledging they had the readings on the system).
After that another threatening letter from Credit Style followed - clearly the left is not talking to the right.
Thoroughly stressful experience that involved many wasted hours. AVOID AVOID AVOID!”
“They can't organise their subcontractor to fix or replace a faulty meter. I'm beginning to wonder if it is deliberate as my account is in credit and they are earning interest on it. They are unable to correct the latest bill until the meter is replaced. The meter technician attended once and refused to do the work as there was an easily removeable panel obstructing him he said. The following two visits have been cancelled by them, but not even using my preferred contact number to inform me. They also seem to be at the back of the queue for smart meters as when I asked to go fit one rather than replace my broken analogue meter, they said they weren't installing them yet.”
“Very expensive. I was paying monthly through direct debit and yet when I decided to leave because it was madly expensive they charged over £700 for my final bill saying they had under calculated the charges. Personally, I would say don't use them as they are nice, polite and very middle class when they speak to you but are a rip off.”
“"Good Energy are an absolute disgrace, bordering on a complete scam. Steer well clear of this 'company'.
I am currently making a formal complaint against Good Energy with the energy ombudsman.
Good Energy deliberately under-quote your energy usage and cost to get you to join them before hitting you with an enormous bill with no prior warning.
They don't let you know that your usage doesn't match the agreed monthly cost. Their customer service is non-existent, deliberately so otherwise their customers would soon switch to a cheaper provider after getting information about the true costs. Good Energy deliberately withhold information on their accounts to avoid their customers realizing the true cost of their energy.
I've never been the victim of a scam in my life but having had the misfortune of being a Good Energy customer I do now know what it would feel like. The sole difference being that Good Energy wrap their scam up in a nice little corporate package.
I feel disappointed at having to give them even 1 star. "”
“Bills incredibly high. Huge amount owed after leaving despite issuing regular meter readings. I think customer service staff have been trained to talk mumbo jumbo to confuse their clients and avoid them taking further action.
Cowboys. Do not go anywhere near this lot.”
“atrocious customer service. Can not get through. Once got through no follow up on promised actions.
Gutted they are so terrible....used them years ago and no problems then”
“What went wrong, everything. Thought changing would be for the better but alas it's been a disaster. Charges are sky high. Billing is totally incompetent and made up. Customer service is non existent. 5 calls and can't get through and when I did they ignored my reads. Absolutely rubbish company. Stay well away.”
“They are trying to charge us 550 for 3 months worth of Gas and i kid you not we hardly use our gas we don't even use our heating in winter we are a middle terrace when we was with BG we was paying £10 a month for gas and i can prove it if needed. really don't switch or use them they are awful”
“Trying to change my bank account details for FIT payments, I don't think any one is in the office. No answers to my E mails, phone calls are a waste of time”
“Joined this company as my friend wouldn't stop going on about how good the are. WOW he was wrong. for 4 weeks use i had a £50 elec and £80+ gas. the service was terrible. had to call a number of times to get the account setup which was done wrong 3 times. No deals just full price for new customers disgusting.
Now pay £20 until their last bill is paid of. will never use again”
“I provided Good Energy with a meter reading for my gas 6 weeks ago and I still have not received a bill. I have just been on the phone with them and they are insisting on getting an accurate reading for the gas and electricity, as they are now combining the 2. I dare think how much my next bill is going to be considering the last time I had a gas bill was 6 months ago and we are still in the middle of winter.
To top it up they have increased their rates on the 1st of March. I am truly ANGRY on the way they are treating me as a customer so I am now looking at moving providers asap.”
