“On the whole very satisfied with both products and services, but I had a comment about Brazil Nuts that were all broken pieces and have not had a proper response. I find that to be not good service and probably won't order again
Peter”
Dear Peter,
Sincere apologies for this issue. Due to supply issues with Whole Brazil Nuts currently, our warehouse have replaced in your order, with Chopped Brazil Nuts. The origin is the same, and purposely chopped for easier snacking.
We do apologise for any inconvenience this has caused.
Thanks,
Adam
GoodFoodDelivered Team
“I have not ate all the snacks yet and there is some snacks I cannot eat because I’ve got spices on them and I don’t do spices which was my fault but I didn’t realise just how many of the world with Chili pepper I don’t eat that all that the honey nuts for lovely the chocolate Brazils the Apple and cinnamon they were really really nice I will be trying it again soon thank you very much”
“My parcel still missing until today!!! Contacted Yodel and heard nothing from them. Contacted you guys still get NOTHING. Wasted my time and Money. Who is the responsible for this!!???????”
Dear Sir/Madam,
Sincere apologies for this issue.
We can now see tracking information states - Your parcel has been delivered to your safe place: Back porch.
13 February at 16:21, Delivered by YODEL.
Our warehouse team arranged for replacement to be sent out to you, after original parcel had been lost in transit.
We hope you are satisfied with products received.
Thanks,
GFD Team
“I’ve been ordering from here for a while, absolutely love the pecans as I’ve recently found out due to intolerances they’re one of only nuts I can now eat and this place has yummy ones, but not been keen on random substitutions.
I’ve recently had a large portion (over £25 worth of goods) missing from my last order. I got a reasonably quick response to initial contact requesting pictures etc and since then nothing. I’ve email 2-3 more times over last 2 weeks and no response. It seems to be since I informed them 7 out of the 8 bags of 100gm pecan bags were missing! I’m currently contacting payment provider to see if I can do anything that way, if not I’ll be escalating issue as from what I’ve read, this could become a legal matter.
Shame really as up until now I’ve ordered regularly and been a loyal customer. I’ve tried to be patient but the customer service is appalling.”
Dear Sir/Madam,
Sincere apologies for this issue. We have arranged for Honey Pecan - 100g x 8 to be sent out to you today as a replacement.
We trust this will resolve the issue faced.
Happy to help!
Thanks,
Adam
GFD Team
“Received 4 packs of chilli nuts I hadn't ordered and was minus nuts I had ordered, when asked was told ot wasn't to do with them!!! Not good at all!!!”
“Placed an order 10 days ago, hasn't been dispatched yet, emailed to find out when this would be sent, haven't received a reply to that email in 4 days...”
