“Placed an order 10 days ago, hasn't been dispatched yet, emailed to find out when this would be sent, haven't received a reply to that email in 4 days...”
“This was my second order, but unfortunately I’m a lot less satisfied this time.
Several items were swapped out for inappropriate items. When I added up what I was sent compared to what I paid for, I had paid £4.84 more and even though I emailed I was just fobbed off with ‘supply chain issues’ and so far, no refund.
I also had 3 packs of fruit that were not labelled at all. I’m not impressed with their customer service, even though they replied to the first email very quickly, I still haven’t heard back regarding my refund, nor about the unlabelled food.”
“Good selection of fruit but I was thinking of healthy snacks that the kids would enjoy. Unfortunately even the kids said that they are too sweet. A lot of sugar!”
“What a disaster!! They sent me a dispatch notice and a tracking number when they haven't even processed my order. I am still waiting for customer service to pull their heads out of the sand and deal with my missing order. This is totally unacceptable.”
“Delivery was a bit slow from warehouse took four days to be delivered and a couple of emails but dried fruit excellent will order again hopefully better next time”
“How do you expect me to do a review on your products. When I haven’t even received my order yet. My order was placed 9 days ago, you said it was on its way 8 days ago. That is not good enough for me . In your advert you state orders over £30 would be sent 48 hour tracking with Royal Mail.”
“You’ve asked for a review for products that where on a 1-2 days empress delivery and have still not arrived 13 (working Days) since. Yodel have it
We're expecting your parcel from your sender. We will provide updates here once we receive it as of 05/03.
I asked for and update which customer service replied on 13/02 that had asked the warehouse to investigate and to give them time!! Then (I assume an automatic) part of your organisations asks me to review a product not yet received?”
