“THIS IS MY 2nd ORDER FROM YOUR COMPANY AND I WAS HOPING MY 2nd ORDER WOULD BE BETTER BUT YOUR CANDLES ARE AWFUL,,I LOVE CANDLES AND THESE SMELL WHEN YOU LIGHT THEM UP BUT 10 MIN.AFTER BURNING TGEM NO MORE SMELL,,BUT I WAS WILLING TO TRY YOU AGAIN,,I DONT WANT MY MONEY BACK ,I JUST WANTED YOU TO KNOW HOW DISSAPOINTED I AM WITH MY ORDER.”
“I was very disappointed in the fragrance level of the 3 wick candles. Some don't smell at all. I wish I had read reviews before I spent $75.00 on candles that claimed to be very fragrant and are NOT.”
“Horrible. Awful customer service. Ordered about 10 days ago. Never shipped my order. Generic response to my email. Made a comment on Instagram and they blocked me. Took my money and now is blocking me and ignoring me.”
“I used to buy Goosecreek Candles all of the time and always had a positive experience. This time, their customer service was terrible. I placed an order last week and received an email from them stating that my account was flagged as fraudulent. In the email, they asked me to send a pic/copy of my photo id and then asked me to send a pic/copy of the last 4 on my credit card to verify that I was who I was. I have been trying to email them and let them know that I am not comfortable sending that information. NO ONE has emailed me back. When I try to call them, it says that they are experiencing higher volumes of calls and it tells me to get on a live chat or email them. Goosecreek does NOT have live chat and NO ONE will email me back and I am beyond frustrated. I have a payment for candles pending on my credit card and I can't do anything about it because no one will reach out to me.”
“The customer service is trash. They delayed the process by taking three days to accept my payment, NEVER sent a confirmation or receipt, nor did they respond to my email about my concerns and only acceptedy payment aftery email was sent. They took my money but i have no confirmation of my order. STRONG SCAM VIBES.”
“I will NEVER purchase anything from this company. I will NEVER recommend anything from them to my friends or family. I am making it my life's mission to inform as many people I can about my experience with this company. They played email tag requesting photos and everything else under the sun to deny my refund claim. They do not provide a return slip as they already know that they will not offer returns or refunds. I am not the only one they have used this tactic with- refer to Reddit and BBB, places they cant change the reviews. Stay far away. Go to Bath and Body Works. Their products smell great, last longer. And come with a guarantee.”
“I’ve purchased goose creek candles before and they were great, but just purchased again and the candles burn a big flame and black smoke, which puts soot on walls and ceiling, do not recommend . Disappointed”
“This was my first time ordering from Goose Greek & I could not have been happier with my purchase! The price, was extremely fair for 9 candles plus I received 433 candle rewards just for placing the order 🕯️🥰🤑”
“I love these candles!!they smell wonderful....strawberry jam is my favorite..they burn slow and clean...very nice..definitely recommend!!!they are packed with great care..and shipped good..”
