“Do not buy off this company, same as other reviews, faulty product, sent back to be looked at and was promised to be reimbursed with products for my postage, Nothing!! Item was sent back still broken and nothing down on money now from postage, avoid this company!!!! do not buy from them.”
“Ordered twice from these and both devices were faulty, in both instances I was told to pay the return postage and if devices tested as faulty I'd be reimbursed, they were BOTH tested faulty and it ages, a lot of hassle and them ignoring my emails but finally i got refund for devices only not the return postage, numerous emails to them asking for post refund but they just Fob you off, all the time. Not only that with the 2nd order I returned some unwanted coils in the same package (I'd ordered wrong ohms by mistake) Chris said it would be OK and they'd refund for the coils as long as intact) He said never received their end so no refund, they were sent in the same package as the faulty device they'd got Ok. Lame just lame. Never ever again will i use these.”
“They haven’t sent me my order and haven’t replied to my emails I think they are all crooks do not trust this company avoid at all costs
If I receive my order I will take this message down”
“Absolutely the pettiest people I've ever known. Sold me a UK made bottle of liquid that had no expiry, no barcode and no batch code, like all the other bottles I have from the same manufacturer. Told me they would need to have it back to examine it, but I would need to pay the postage, then instead of giving me the money back, they would give me 3 bottles of their utter trash omg liquid to reimburse me. Said no, took it to PayPal. Then they told PayPal they would refund me for all 3 items I bought, knowing fine I had already used one of them and that would give them another excuse not to refund me. Said I didn't want to send back the other two items, basically laughed and said too bad. So had a chat on the phone with PayPal, told them what was going on, guy took 2 minutes and closed the case in my favour, said keep the stuff and have me back my money. His words were gosmokefree are "being unhelpful, messing you around, and are just trying to be tricky over this". Should have known better after reading the answers they give people on trustpilot, they are always right and customer is always wrong. They sell out of date liquids that are 10 months past their expiry date too, with the well used lie that, "American juices don't have expiry dates". Funnily I have 26 bottles of liquid in my house right now from 7 different American companies and they all have expiry dates. Seriously bad attitudes from all of their staff, expensive for a lot of stuff too, loads of the shortfills they sell can be bought for less in plenty other websites. Never again, gave them one chance and they don't get another, too many vape sites nowadays to put up with shady companies trying any trick possible to avoid refunding money when they sell fake goods.”
“If there was a 0 I would of gave that. Sold me a dodgy broken product. Can not get a refund. Staff has attitude. Ridiculous company stay away or be scammed with a bad product. I paid 120 for my and my partners e cig ended up having to buy a new ones from Totally Wicked which are amazing by the way for 140 same product but the correct could they set up everything for you and all there e liquids made in UK and are health and safety inspected. Moral of the story gosmokefree never use again.”
