“Myself and my wife booked flights worth £1790 last night. They did not go through in the first credit card transaction due to issues with authorising from the bank but went through second time and were in my pending transactions.
I phoned Gotogate today to confirm and was informed the payment had not gone through so I proceeded to book again a few hours ago.
Now the payments have gone through twice and I have two bookings.
Phoned Gotogate explaining and asking them to cancel the duplicate ones I booked only a few hours ago and told it would cost me £500. This is absolutely crazy, surely there is a "cooling off period" and also do the decent thing and admit they caused confusion and refund us. It's really dodgy customer services. Looking into ways we can escalate this higher but would be eager to have any advice on the situation.
Booking reference - GAF225508”
“Avoid at all cost. Plain bullies and thieves. They refused to return my money, despite having paid in full from Air Canada on my agreed refund. Air Canada didn’t care either of the fact when I told them. It took over one year, legal action on my behalf and countless hours of stress with them telling me they are NOT going to return them at all (they even said that on the phone after I waited for a good 40 minutes in hope I put down the phone). When they were legally forced to return my refund by my lawyers, they charged me double their commission and returned the rest. Ref. L0RDZ8”
“Do yourself a favor and never use them. They are fraudsters and scammers. I booked flight a year ago for my family and they cancelled it. I never got any refund or they never gave me new tickets. They are the worst. Please do not use them, they will burn you. Still have not received a refund yet.”
“Dont go there!!!company cancelled trip from NZ to Frankfurt and left us frustrated. Now rebooking other connecting flight. May have to get the International Travel Police onto them.”
“I attempted to cancel and they kept giving me the run around. They told me I needed to contact the airline, when I contacted the airline, they told me to contact gogate. Contacted gogate AGAIN and they told me to call the airline to cancel. I was back and forth like this for days! My flight is still not canceled! However, despite being told by gogate that they cannot cancel my flight, they did not hesitate to tell me they are charging me more than 1/3 of my refund. Stating that this charge is from the airline although the airline's website says nothing about these fees.”
“SCAMMERS
Ryanair cancelled my flight and refunded Gotogate. The refund was processed within 5 working days.
6 months, countless calls & emails later and Gotogate. still won't acknowledge that the flight even got canceled. Let alone that they owe me a refund.”
“Awful scam of a site. No idea if they actually even got tickets for us, cannot change flight at all, cannot cancel, cannot even add bags to our order. Customer service is awful, they continuously hung up on us after lying and saying they were changing our ticket. Terrible business AVOID AT ALL COSTS”
“Worst flight booking experience in my life. I called to change my flight time and they kept telling me they will transfer me to another department then they hang up the phone. This is the most rude and disgusting company I have ever bought service from!!!! Never buy tickets from them!”
“I ordered a flight yesterday from GotoGate, while I was ordering I got an error page saying that something went wrong and to try again later.
I tried to order again the same flight, this time the order went ok and got a confirmation number.
less than an hour later I saw that GotoGate have double-booked the flight, and charged me twice for the same flight.
When I tried to get a full refund from their support team they said that they cannot give me full refund, but only a partial one.
I explained the situation ; that this is a bug in their systems and I should not be charged twice for the same flight, and there is no sense to book the same flight with the same passangers.
That ended with no real answer or wishing to solve the issue, instead they refered me to send an email to `etraveligroup.com` customer relations ,a b2b thrid party company , which they use their services inorder to operate.
etraveligroup responded with an automatic email to that mail that my "query has not been registered" and that was it, there was no further support from any side.
I find this unacceptable , their website mistake should not be rolled to the customer and full refund should have been made.”
“Don't use this company. Very bad service and expensive. If you want changes you are forced to go via gotogate and this cost a lot more then directly via the airline itself. You pay extra is you want help, so extra payment for almost no service. Furthermore it takes on average 1h if you want to speak the help desk which you need to contact because they never answer to mails. Even on review websites they send automated response messages. Check the reviews on reviewwebsites before using them.”
“Poor service, we bought a couple of parents with 2 children and a grandmother.
We bought flight tickets to Thailand.
After two weeks of purchase they changed our flight route, when we asked to return what we had on the original flights we were told to add money - we paid !!!! After a week we changed the flight routes again, after two and a half weeks we canceled the flights on their own and said they would charge us the fees - even though we did not ask to cancel the flight !!!! We talked to them and the customer service is very bad, they disconnected inside us several times !!!! They said there was nothing to do and could not help us! We paid money again to get our flight back and now honor two and a half months - three months again we canceled the flight on their own !!!!!!!!!!!!!!!! Just a shame and disgrace not to approach this company, I plan to start legal proceedings soon with the help of a lawyer for disgrace, mental anguish, contempt, injury, cheating and more.”
“I booked flights on KLM through GOTOGATE and before payment it offered the FLEX option. Only available at the time of payment. Flex option offers 1 free change. Pay the difference in fare only. I thought it was a good idea and paid the extra $494. After payment I realized that I made a huge mistake as the airline offers free changes. I immediately phoned Gotogate to cancel but they were not willing to help even though I just made the booking. They just said the Flex option is non-refundable. I requested to speak to a manager who only tried to phone me back 2 days later. I am very upset because they offer the Flex option on a already changeable ticket. What a waste of money. I could have booked the same flights for the same price through the airline and make free changes. Gotogate also only offer 1 free change with the Flex option and will probable charge a service fee thereafter. And terrible customer service. Stay away!”
“Do not book with this company. Ever.
Booked flights approx 2 months ago. Airline made a change after a month and Gotogate failed to inform me of this change. Their app did not update my flight times to reflect the change. Airline made another change 4 days ago and again I was not informed of the change.
Have now spent over 7 hours on the phone trying to rearrange the flights so as to avoid a 25 hour layover. Have been promised a free rebooking however it now looks like I will have to pay about £400 to buy different flights.
Often have to wait over 30 mins to speak to the "right department" as they'll happily transfer you between teams every 10 mins. Staff have a very basic grasp of English and do not listen to what you say. They have now promised me a call back from a supervisor on at least 5 separate occasions but no call has ever been received. Avoid at ALL costs.”
“I wish I read the reviews before getting a service from them. We lost some 10 hours on the phone with no results and had to further change our booking by ourselves with extra charges. If its a direct flight with one airline maybe it can work, bur multi city with different airlines, do not get involved. I don't get they are based in Sweden, while providing third world country poor services. Never again.”
“They are a scam. Lost my money and was stranded without a flight.
I had a flight from Dhaka to Dubai through Jaipur, India. While the flight from Dhaka to Jaipur has been cancelled by the airline the next leg of the flight from Jaipur to Dubai remained on. I called GOTOGATE many times and every time requested them to change the 2nd leg of the flight according to the 1st flight they keep saying they can do nothing, I need to contact the airline. I even requested to talk to their manager or someone senior, every time the operator told me someone will call back me in 2/3 hours but they never did. They did not help at all and neglected all my requests to change and synchronise the flights.
They are simply a scam, I have lost more than 600 USD for them.”
“Really bad, fraudulent company.
Formally known as flight network these guys keep changing their names to continue their shady practices. AVOID AT ALL COSTS.
They double charged me for a flight and refuse to give me my money back.
Shocking business ethics.”
