Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

GrabAGun.com Reviews

2.2 Rating 102 Reviews

30 %

of reviewers recommend GrabAGun.com

Company Reviews

2.2

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how GrabAGun.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

GrabAGun.com 1 star review on 10th October 2022

GrabAGun.com 1 star review on 19th July 2022

GrabAGun.com 5 star review on 12th June 2020

GrabAGun.com 5 star review on 12th June 2020

GrabAGun.com 5 star review on 12th June 2020

GrabAGun.com 5 star review on 12th June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yeah ordered two dead air sandman flash hiders for 556 ordered on the 10th Friday says 3 to 5 days well here we are 6 the day. I wrote email asking about the order if it'd be shipped today which is the 17th and received a reply, saying it's processing and will be shipped out soon along with being told they are doing 3 to 5 day shipping ok I'm at 6 should be shipped. I then reply saying ok no problem if it doesn't ship today I'll cancel it on my bank card. Received a reply canceling the order lol. If you didn't have the part or can't meet the time hacks you put out shouldn't advertise it adn also shouldn't just jump to cancel someone's order. I NEVER SAID TO CANCEL IT, SO IT SEEMS TO ME THAT THEY KNEW IT WOULDNT SHIP AND CANCELED THE ORDER . HORRIBLE EXPERIENCE”

Posted 1 year ago

“I have purchased thousands of rounds of ammo online and this is the only place that has shipped needing a adult signature. I work for a living and I do not have the time to set around and wait on a package. It would have been nice if they would tell you that at checkout. This place is a joke.”

Posted 1 year ago

“I ordered ba HK VP9 earlier this year and even though I was charged for the gun it was never shipped. Several attempts were made to remedy the problem and they were all ignored. Finally I had to contact my bank to get a refund. As a result I am not able to order from them anymore. Their thanks to a long time customer.”

Posted 2 years ago

“From my first purchase from Grabagun (Springfield XD) to my last gun (Sig Sauer M400 thread) and thousands of ammunitions, I have been nothing but loyal to this business, however on April 13th I got the shock of my life, I had ordered a Mossberg 590 Shockwave JIC, then called to confirm my purchase and confirm my FFL for delivery, during this call I was told my order has been closed, why? Oh it must be your bank, I called my bank and they said it was the merchant, called Grabagun back and some dude ( Jeremy ) told me it was because my transaction was flag as potentially fraudulent transaction, reason given was that my billing address does not match the shipping address, I’m an American tax paying citizen but you racist want to deny me of my 2nd amendment rights, all this because of my name, a Nigerian name, I must be a fraudster right, I have since ordered and recieved my gun from Bud’s Guns Shop , shame on you people ”

Posted 2 years ago

“After taking payment for an order from GrabAGun. They held on to my product for about 29 days saying I would receive it after 30 days. On day 29 they cancelled my order and returned my items because I left a negative review about my experience on Better Business Bureau. Ive never seen a company care such little about their customers. Take your business somewhere else and save yourself the headache. Not sure if it’s discrimination or just ineptitude in being in the firearms business.”

Posted 2 years ago

“Charged my credit card and then cancelled the order later that day because their automated system flagged it as fraud, apparently. Never happened to me with any retailer before. I emailed for support and they asked for a picture of the credit card to prove I had it? Honestly, is this a scam site ?”

Posted 2 years ago

“I called Grab-A-Gun asking why they are charging sales tax on sales to Missouri. Missouri does not require sales tax be paid on out of state purchases! Their answer was the Supreme Court ruled that they must. I asked if that is true why doesn’t Gunbroker charge sales tax on sales to Missouri? They couldn’t answer. Grab-A-Gun charges sales tax on all sales, which means they are making a larger profit by telling a lie to the purchaser!! This is illegal and should not be allowed in any state that doesn’t collect tax on out of state purchases!!!!”

Posted 2 years ago

“Do not order anything from Grabagun.com. I wish I had read all the complaints and more than 60 BBB complaints against this company. Very very disappointing!!”

Posted 2 years ago

“I ordered a gun followed by a refund I don’t want stating they had the wrong price on their website. I called three times hung up on twice while waiting for a manager. The third I’m waiting on the phone right now at 37 minutes on a Monday morning. Avoid these scammers and spend your money elsewhere.”

Posted 2 years ago

“Realized I made a mistake when ordering, but called within 10 minutes. The guy told me it was no problem he would cancel the order. Woke up next day to the order still processing. I sent two emails to customer service with no response. Tried calling, no answer. Shortly after they changed the status to shipped. Now the only way to return is with a 15% restocking fee.. I feel they do this purposely.”

Posted 2 years ago

“ordered a SW 686 PC through this website. later they just cancelled my order with no explanation no one answered phone calls made”

Posted 2 years ago

“I wish I had read reviews before doing business with Grabagun. They sent me a defective Promag MKA 1919 magazine and refuse to refund the total purchase price. Why should a customer eat the shipping on a defective item?”

Posted 3 years ago

“Horrible customer service (tried to extort money from me). Threatened me due to the fact they don't know how to conduct their own business practices. Buyer beware, FFL licensee beware. Left me a 1 star review because he lost a sale and it cost him money. This whole transaction was between grabagun.com and their customer. Now I receive a 1 star review because of their negligence. Policies are put in place for a reason. Sorry you don't understand that. Better call ATF and report the firearm stolen lol. I will no longer conduct any business with grabagun.com. I will tell every customer I have not to conduct business with the as well!!!!”

Posted 3 years ago

“5.56 ammo became available on their site. I ordered a 1000 round cannister. They ended up canceling my order and issuing a refund essentially stating they didn't want my business. I think they canceled it so they could raise the price, like they did on the guns that I bought from them. I am also of the opinion it is because I left a less than stellar review about a previous transaction. FYI they have never contacted me to discuss my review. I was very descriptive of the problems I had, but not abusive. Before I posted, I even called in to their store to discuss, but received less than helpful attitude from their personnel. I spent over $2500 with them on 3 gun purchases. Here is their note to me, verbatim. You be the judge: Your order has been canceled due to past interactions. We like to partner with our customers to create a mutually beneficial partnership and based on your actions we would prefer not to continue the relationship. We have canceled your order and issue a full refund. There are only three "actions" I had with them: my order, a phone call, my review post delivery. I can only assume it was in reference to my review. Whoever wrote this obviously didn't like being called out on their poor performance in customer service. Instead of contacting me and working through any issues they may have (past or present) and letting me know in person via a call, they rather childishly canceled my order, using it as a big FU, and placing the blame on me. Caveat Emptor "Buyer Beware".”

Posted 3 years ago

“After buying several firearms and boxes of ammo from Grab a Gun over the years, My most recent ammunition order was refuses due to the fact that I live in Illinois! I guess this company has decided that since I live in a anti-gun state, I don't deserve to be able to protect myself and my family. I will not do business with a company with such a bigoted company.”

Posted 3 years ago

“Terrible services, purchased a $1,000 firearm waited two weeks For them to reach out to let me know they received it I had to contact them first I was never called or emailed they said they had my firearm for over a week smh, so I went to pick my firearm up it was delayed which is understandable so I waited until I was contacted, waited 3 weeks! Contacted them again asking how long will the delay take and asking about refund option & how the process works. I was contacted by email with a closed order and a refund which I never committed to refund, emailed them back they told me the order was closed.. terrible customer services...”

Posted 3 years ago

“Bought a suppressor from here before covid. During covid, they refused to allow me to go into the store to fill out the forms. I asked if they could let me fill the forms out at home and drop them off, and they refused that too. Today, 5 months later, I came to the store to fill the forms out. 3 employees refused to help me. They said the guy who usually does it was "not here". One of the front desk employees was hostile and rude. I asked for a refund, and they even refused to give me documentation of the refund. They said it would get emailed to me in 20 minutes. Hours later and I still haven't received an email about the refund. I have spent a lot of money here in the past and received good service. I will not go back until the hostile employee apologizes or is terminated. Update: GaG emailed me and said they were going to mail me a refund. They also said that they don't condone racism or bigoted behavior by their employees. I looked through some of the other negative reviews on here and saw that GaG was personally attacking reviewers, and even doxing one individual. Now I know why the employees act hostile in the store. It comes from the top. Buyer beware.”

Posted 3 years ago

“It's been 10 days since I placed an order for a Timney trigger, I placed another trigger in my shopping cart because I never received an order confirmation, finally 4 days later I did. So I gave them the benefit of the doubt due to CV 19 etc.. ordered two magazines the second trigger was still in the cart, didn't notice. Hit submit. oh no! That was 8pm last night, called 9am in the morning and I get the, " we are sorry we cannot cancel" now I have to pay 15% and a restocking fee. Still haven't even received the first trigger. Thanks alot!!”

Posted 3 years ago

“I ordered a gun in May. No emails, no phone call, no notifications AT ALL! The place that received my gun had NO IDEA who it was for. July 15th now and I have my gun ONLY BECAUSE I called to find out what was going on. DO NOT order from these unprofessional people. There is NO standard for customer service after theY HAVE YOUR MONEY! Buy else where!”

Posted 3 years ago

“I live in the San Antonio area and just purchased a shotgun from them. I couldn’t find what I wanted locally and they had one. I have done biz with them in the past and they seemed to treat their. Customers pretty well, but this time was pretty poor. When we opened the box at my FFL dealer, we noticed that there were only 2 magazines present instead of the 3 that were supposed to be included. I went ahead and picked up the gun believing that they would do the right thing and get me the missing magazine. No way.... I spoke with a Guy by the name of Christian at GAG. His reply was that they don’t open the boxes when they get firearms in and other than giving me the phone number of the US Distributor for my shotgun I was on my own. He also told me that once I took possession of a firearm from them it was ineligible for return. Hey, I’ve called and emailed the distributor with no reply so far. I’m not holding my breath. I’m a big boy and I’ll live and learn on this one, but watch these guys....they are not at all concerned with the customer.”

Posted 3 years ago

«
1
...
2
3
4
5
6
»

GrabAGun.com is rated 2.2 based on 102 reviews