GrabAGun.com Reviews

2.3 Rating 101 Reviews
31 %
of reviewers recommend GrabAGun.com
2.3
Based on 101 reviews
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email
Visit Website

Write Your review

Tell us how GrabAGun.com made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
GrabAGun.com 1 star review on 10th October 2022
Joe Getz
GrabAGun.com 1 star review on 19th July 2022
Terry
GrabAGun.com 5 star review on 12th June 2020
David S.
GrabAGun.com 5 star review on 12th June 2020
David S.
GrabAGun.com 5 star review on 12th June 2020
David S.
GrabAGun.com 5 star review on 12th June 2020
David S.
Anonymous
Anonymous  // 01/01/2019
I have spent a lot of money with this company. I bought an item that was at a certain price and a week later I got an email telling me the item was at a lower price. I called about them maybe helping with a store credit to make up at least some of the difference but they refused. With the money I’ve spent I would have thought they would want me satisfied. Guess not. They are not the only dealer I can buy from, and they lost my business and word of mouth to friends and family. Beware of poor customer service. And read the reviews on here before buying.
Helpful Report
Posted 3 days ago
Do not use the shoot now pay later. They will charge you double the cost of the item even if you try to pay it off early. I'm paying $2,100.00 for an $1,100.00 rifle.
Helpful Report
Posted 2 weeks ago
False advertisement Bait And switch Disruptive business practices. Cost me $60 in F Fl fees. To be told that their ad needs to be updated. Grab a gun is not a good deal. When you consider the extra F Fl fees and the amount of money, it would take to replace the hardware that you are promised in the first place. I would rather pay extra money and deal with an honest entity. 2 guns in a row, definitely a pattern.
Helpful Report
Posted 1 month ago
I purchased an ATI AR and the day I recieved it I went to the range. It misfired from the first shot! After many attempts with different magazines and ammo it still failed to fire the second round. GrabAGun does not support a faulty weapon and refused an exchange even one day after receiving. I contacted ATI AND it's 4 to 6 weeks to return and recieve back! Never will I purchase from GrabAGun again!
Helpful Report
Posted 2 months ago
Customer service was horrible. Tried to cancel, they shipped anyways. Was promised a return, then Brandon @ Grabagun backed down. Shipped without phone number so FFL did not know who to call. The whole experience was horrible and I would suggest buying from anyone else.
Helpful Report
Posted 2 months ago
Didn't respond to Chat. Days later, got an email "response" to my emailed inquiry. It was dismissive, repeated what I already knew, and did not answer my questions. The email from GrabAGun was signed by a person who said if I have any further questions to text/call 972 552 7246. I chose the best of the 5 "Press 1 for whatever" choices, but after 11 or 12 minutes on hold, I hung up. I wish I had read the previous reviews. I will definitely delete them from my lists of potential suppliers.
Helpful Report
Posted 2 months ago
Everything is fine at grab a gun until it’s their turn to be a professional arms and ammunition dealer. There’s an unparalleled hndjb named landon mata, yes landon, who actually thinks if he spouts a couple of sku numbers that anything wrong with the order that grab a gun is supposed to inspect prior to shipping is automatically the consumer’s problem. Customer loyalty means nothing to this bag of dks. First clue should have been that name. As long as you’re willing to take the chance that nothing will go wrong with your purchase, I highly recommend landon and grab a gun. Thanks landon, I’m a state employee. There are 21 counties and 564 municipalities in my state. I’m going to send a bulletin board post letting every enthusiast know what a swell guy and a top notch representative you are. This place already has a sht reputation. Too many other highly rated sellers to continue to buy from this one way mess of a company.
Helpful Report
Posted 3 months ago
Horrible shipping time and atrocious customer service. When they hadn’t shipped a very simple small adaptor after six days, I requested that they simply place the item (not controlled) outside their door and I would come get it (I’m local) after hours. I agreed to take responsibility if it came up missing but I needed the part before I left town. They refused to do even this. Same yourself time, money and frustration and simply throw your money out the window before buying from this company.
Helpful Report
Posted 3 months ago
This company is completely anti 2A. The about us "The Second amendment runs in our blood....We believe that it is our American duty to help everyone, from first-time buyers to long-time enthusiasts, understand and LEGALLY secure their firearms and accessories." All clearly false and should be removed from the about us. I totally understand taking precautions when it comes to selling products that are ACTUALLY illegal to sell to certain states. But just to cut off all LEGAL firearm/and parts sells to a state due to other firearm regulations is complete cowardice and disregard to the 2A and they should be ashamed of themselves for taking the "easy road" of not selling LEGAL firearms, parts, or accessories to states with stricter policies.
Helpful Report
Posted 4 months ago
No communication. Same as others. Rebates are BS. Took a out 9 months for a Winchester rebate and only got a partial. Recently ordered a gun and like the last time absolutely no communication. Have no idea where it is.
Helpful Report
Posted 4 months ago
Placed an order in the past that they acceptedand the cancelled as suspected fraud. They took over a week to refund my money. Tried to place another order and now they refuseservic and they blocked my number. Not very professional
Helpful Report
Posted 7 months ago
I received my S&W Easy Shield for rhe reason of the 3 mag rebate deal. They conveniently covered the SKU # with a sticker that I had carefully needed to peal back. Gave them pictures of SR from box, packing slip, SKU from box and packing slip with order number. Received email back saying I need the receipt of the amount I paid and who I bought it from! I bought it from them and if they looked up the order# they would see everything matched. Now jumping through hoops to get my mags. They gave me 7 days to give them the same info I already gave them. I know other customers have had this same problem. Not happy
Helpful Report
Posted 8 months ago
I ordered a trigger and a optic. Thought I was getting a good deal, until my items arrived. No trigger. I just got an optic and a charging handle. After a bunch of back and forth they sent me shipping label for a full refund. Stated there site had error.
Helpful Report
Posted 8 months ago
Very bad site. Ordered a couple of magazines and ammo, got email confirmation just to find out they charged my card then cancelled my order. received an email saying that they needed a photo copy of my license and credit card to put my order thru. Total SCAMMER SITE. STAY CLEAR OF THIS ONE!!!!!!! Called to ask about it and they hung up on me.
Helpful Report
Posted 9 months ago
I was a very good customer who made many purchases from this store. However they recently did something that totally betrayed my trust as a good customer. Following an order I placed for a very expensive firearm they told me that they would have to pull the magazines. I told them over and over that my FFL is legally required to pin the mags to 10 round capacity and begged them to send the mags. I also have a residence in another state. They refused without any empathy and cost me over$120. They also threatened to charge a restocking fee. So they took advantage of me as a customer. I asked to speak to an owner and my request was totally ignored. Not a trustworthy company snd they do not care about their good customers. . DO YOURSELF A FAVOR AND DO NOT SHOP HERE.
Helpful Report
Posted 9 months ago
They never shipped my order
Helpful Report
Posted 9 months ago
They took my money for an order .and 3 days later said it is not in stock and I will be getting a refund in 5-7 business days total BS I have e-mails to prove this unfair business practice
Helpful Report
Posted 9 months ago
I placed an order online; they rejected and voided my purchase online, alleging fraud. My bank honored the payment, they debited my account, still I wasted my time with this Shaddy company, and I was not able to purchase anything from them. I sent emails, did not work. I called and I received really bad attitude from them, they even blocked my phone number. DO NOT EVEN TRY TO DO BUSINESS WITH THESE PEOPLE. zero stars - 0
Helpful Report
Posted 9 months ago
Over priced parts to start Then waited for almost three weeks for my order to ship and took me four days to get ahold of someone to try and cancel the order only to be told "they just sent the order out" as i was on the phone so couldn t cancel Then when i finally got the parts i no longer needed and was told i could just return them no problem they are going to charge me a 15% restocking fee! This company sucks start to finish dont even bother dealing with them
Helpful Report
Posted 11 months ago
Customer service is nonexistent . I laugh when I see the option to contact them now . I’ve emailed them and get useless responses. I’ve called them and waited forever on hold . Nobody answers. I’ve left messages to call back . Nothing happens . Just plain awful how that is .
Helpful Report
Posted 11 months ago
GrabAGun.com is rated 2.3 based on 101 reviews