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GrabAGun.com Reviews

2.2 Rating 102 Reviews

30 %

of reviewers recommend GrabAGun.com

Company Reviews

2.2

Based on 102 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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GrabAGun.com 1 star review on 10th October 2022

GrabAGun.com 1 star review on 19th July 2022

GrabAGun.com 5 star review on 12th June 2020

GrabAGun.com 5 star review on 12th June 2020

GrabAGun.com 5 star review on 12th June 2020

GrabAGun.com 5 star review on 12th June 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is nonexistent . I laugh when I see the option to contact them now . I’ve emailed them and get useless responses. I’ve called them and waited forever on hold . Nobody answers. I’ve left messages to call back . Nothing happens . Just plain awful how that is .”

Posted 1 year ago

“I don’t normally write reviews but this was some B S I bought a firearm on the shoot now pay later got a email saying thank you we will email you when we ship it I waited 10 days no email from grabagun I call them they tell me it will be shipped in two days if I don’t get a email call them back I call them back tell them still no email he says hold let me check waited 10 mins on hold then they disconnect me I call back same thing happens again then their phone goes to a busy signal for the last five days so today I call the finance company who tells me Grabagun canceled my order the very next day after I ordered it so I have been waiting for almost 3 weeks for a firearm that was never going to show up so beware if you buy from this company at least I don’t owe anything”

Posted 1 year ago

“I bought a brand new fire arm which was completely defective and when I told them they said they couldn’t do anything about it. I contacted customer service never got back to me. They manufacturer was also confused as to how they sold me a defective gun.”

Posted 1 year ago

“I've tried multiple times to make a purchase. I can't even checkout. The web page keeps kicking me off the site or it goes somewhere completely opposite of what I want to do. It's a real shame, when I can't make a purchase on something, because they are that incompetent. Guess I'll be buying somewhere else. Grabagun! You need to get ahead of things. It's not looking real good for you. Glad I looked at the reviews instead of trying keep purchasing. I'll not try to do business again with them.”

Posted 1 year ago

“Even though measure 114 in Oregon has been blocked by a judge for the state of Oregon allowing purchases and sales to continue Grabagun has put a high capacity hold on our order! These idiots don’t know that in doing so they allowing an unconstitutional measure to be upheld!”

Posted 1 year ago

“Ordered my gun 2 weeks ago. Said it would be shipped in 3-5 days. If large amount of orders 3-7 days. Also said I will recieve an email when it was shipped. Never recieved an email. Called and waited for 20 minutes to see shipment status and was told it hadn't even shipped yet!! Just asked for a refund. Will take my business elsewhere.”

Posted 1 year ago

“Place is a definite ripoff they hold your money for interest then not send the product out. Don’t trust this company Texas will be starting a investigation!”

Posted 1 year ago

“I tried to order a $300 gift for my son for Christmas and immediately after my card was charged the funds grab a gun canceled my order as potential fraud. I called to find out what was going on only to be treated very rudely and told that if I wanted to order again they’d need a copy of my license and credit card and would charge me again while I in turn wait 7-10 days for my first orders refund. Well it’s Christmas and I can’t tie up over $600 in one $300 gift so I declined. I then had my son order since he had previously ordered from here with no issue only to have the same thing that happened to me happen to him. So now we have over $600 tied up into a gift that is not coming. The same rudeness that I received my son received as well. If grab a gun is going to require a copy of a license and credit card with each order then put it on the damn website. Letting folks order and then immediately canceling the order and forcing them to wait 7-10 for a refund is not acceptable, especially at Christmas. My family will never do business here again. They don’t deserve anyone’s business with the way that they talk to customers, it’s disrespectful and shameful. What a horrid company with a bah humbug attitude. Merry freakin Christmas!”

Posted 1 year ago

“Worse than robo calls These people are constantly sending emails about 6-8 per day sometimes even more!! I have tried many times do cancel my account and they still keep bothering me and won't stop!! Don't do business with them unless you want constant headaches because they won't listen or help you in any way!!! It's even worse than dealing with robo call scams”

Posted 1 year ago

“This was my first (and last) experience with this company. I ordered a gun through their grab a gun website and my order was immediately cancelled with no reason given. I called to inquire about this, was put on hold, then my call was dropped and my number was blocked so I couldn't call back. My husband also tried to buy a gun through this company and the same thing happened to him. The company website has a "live chat" that is a useless bot. We have had no problems with other gun dealers.”

Posted 1 year ago

“They cancelled my order with no reason. When I called to inquire they put me on hold, then hung up on me and then blocked my number. Terrible company. Questionable ethics.”

Posted 1 year ago

“Ordered a firearm over the weekend realizing I accidentally ordered the incorrect model. Sent a follow up email immediately with my order number explaining this and asked to cancel order so I can place correct order. They contacted me on Monday morning via email saying that it's not possible to cancel order because it has already shipped. I tell myself "that was really quick". So I call them them to request tracking information on my shipped firearm. They tell me that it has not shipped and it take 3-7 business days to ship firearm. I think okay.. maybe the representative who emailed made a mistake and I tell him I was emailed with an explanation saying firearm was already shipped and I tell the guy on the call my situation and explain that I want to cancel my order to order the correct model. Considering the firearm has yet to ship, this should be simple. He backtracks and says, firearm has not shipped but is now too far along in the order process to cancel and all I can do is wait till firearm arrives and ship it back as a return and incur 15% restocking fee. Terrible practice! How far along can an order that hasn't shipped be that you can't just cancel? Especially considering order was place on a Friday evening, offices are closed during the weekend, and I call to cancel my order Monday morning. Shady...”

Posted 1 year ago

“I ordered a gun for my son for Christmas. They sent the wrong gun and refused to acknowledge that they sent the wrong gun even though the price on my invoice showed the price of the gun I actually ordered. Others have had this same issue according to Google reviews. They will not take returns unless product is opened at the dealer where transferred. I doubt they will then because they refused to even explain themselves when I asked why my invoice reflected the gun I bought verses the gun they sent. Beware these people are sketchy and there are numerous complaints with their sketchy company and you'll have no recourse except to keep the gun they decide to send.”

Posted 1 year ago

“They canceled my order and refunded my money because they said we had previous insegrations and it was I returned to Magazine that they sent was wrong”

Posted 1 year ago

“I ordered ammo from the website, the product pictured was all brand new packaging. The product I received was in a beat up old box that was taped together with scotch tape. Last time I will order from this company.”

Posted 1 year ago

“Two orders made from grab a gun. The prices were only slightly better than retail, except one item was defective and took the longest time to return and the other was an inferior product that can be bought retail without the additional $80 transfer fee. I’ll stick with Academy from now on.”

GrabAGun.com 1 star review on 10th October 2022

Posted 1 year ago

“Read other low rating Reviews, they are all accurate. Be smart ignore the whiners I purchased thousnads thru them. Later finding out I drastically overpaid & received wrong firearm. Did not match picture & description 2000 dollars later having a cheaper version that found out was old stock. Due to the fact I questioned them about this, when I went to give them 1 more chance & order they just canceled the order without contacting me 1st, wrote me saying we don't want your business!!! My message was never unprofessional, just asked for them to make it right which they refused to do. Being a board member of a huge Shooting club with over 15,000 memebers, I had to share this experience as This is just poor service. You can't return a firearm, so receiving actual item is important, these guys are deceitful & out to make an easy Buck. Better off take your business local & wait a few days or weeks for an order.”

Posted 1 year ago

“I made an order, and I get an email saying my state does not allow large magazines, karma so they will keep them and not give me replacements, or a refund my money -15% restocking fee.. There are thieves. I will never use them again and I will never recommend anybody else.”

Posted 1 year ago

“Definitely avoid. They ship to licensed firearms dealers, but the dealers may not be there to receive the shipment. Item ends up being returned and is a huge hassle. Additionally, customer service is horrible and I have yet to find a business that cares less about resolving any issues than Grabagun. HORRIBLE customer service. AVOID.”

Posted 1 year ago

“Should be renamed "Grabnothing". Good luck getting anything from this website. If you order anything your order will be cancelled and you get a refund. Total waste of time messing with these people. And if you call them out they are totally nasty about it. I had my last order cancelled because I exist and called them out last time. Move on to a reputable website for your needs. Sportsmans guide has these guys beat hands down.”

Posted 1 year ago

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GrabAGun.com is rated 2.2 based on 102 reviews