“Wir haben Great britain Cars gebucht, um von Luton zum Hotel und zurück gefahren zu werden. Auf dem Hinweg hat nichts funktioniert! Wir wurden erst mit viel Verspätung abgeholt, nach mehreren Telefonaten. Wir hörten Geschichten von Autos mit Pannen oder dass die Fahrer kein Geld bekommen hätten, um den Flughafen zu verlassen! Dann sollten wir ein anderes Taxi nehmen, dann kam es doch! Auf dem Rückweg würden wir wieder nicht abgeholt. Es kam auch kein Wagen. Wir bekamen gesagt, wir sollten ein anderes Taxi nehmen. Das Geld, das wir bereits überwiesen hatten bekämen wir innerhalb von 3 Arbeitstagen zurück. Nach über einem Monat haben wir das Geld immer noch nicht zurück! Auf Mails wird nicht geantwortet! Betrüger!”
“very poor unprofessional. I booked Great Britain cars for pick up and collection from Stansted in April for a family funeral. we were on a day trip . Booked online taxi to bring us from airport to funeral and return journey that evening. On arrival, car was late and the company and they said the car had a breakdown and they would send a replacement which they did. I was informed by phone i would have paid this driver and the company would refund me by the end of the day. i emailed and rang the company in afternoon reminding them of pick up for departure and they weren't to be late as we had made the flight that evening. The taxi was over an hr later we barely made our flight and the company still has officially not said sorry for making a sad day more stressful. or provided a refund a month later. despite phone calls and emails and letters to the company. The company are totally unprofessional and unreliable”
“The most horrible airport transfer experience ever!! Never again☹️
Judge for yourself:
- Booked my transfer to Heathrow with GB cars for 4 am in the morning;
- Payment was collected 2 days in advance;
- At 11 pm (!) the night before GB car e-mailed me (no call!) that my booking was cancelled due to dispatching issues;
- Obviously I missed it because I went to bed earlier. Imagine my horror when I discovered this e-mail at 4 am in the morning. The first bus in my area of London is at 5:10 am. Get a taxi to the airport in a short notice in London - next to impossible.
- Miracusely I made it. A week later when I returned - still no refund (not to mention apology).
- Chased GB customer service who advised me that the refund will be issued in 10 days.
Truly the best of the Great Britain”
