“This company does not allow you call to clarify any issues you have with the representative or clear up any confusion when booking. The representative I had, I believe had trouble writing in English & could not clarify the context behind their request for information; sending repeat copy and paste instructions, even after the requested flight information was sent to them.
When I requested their name and supervisor's information to clarify the confusion, they again resent my booking information with my first and last name, deliberately ignoring my request and eroding my sense of trust in the company as a customer.
Overall, the procedure needs to be clear and transparent, and staff need to held accountable if their communication is confusing to the customer. There needs to be the option to provide complete flight details on the website so that the client and anonymous staff member are not going back and forth with the same details over and over again.
This erodes trust in the company and makes the representative appear unprofessional to the client. If the client has a confusing experience when they first book, they are less likely to refer friends and family to the service and the business loses customers.”
“Thank you sincerely for providing us with such a comfortable ride to the airport. Our driver was exceptionally courteous and ensured our safety throughout the journey. We would certainly like to request your services again for our future transportation needs.”
“if you book with them, be sure to make a follow up with them regarding the driver arrival, since they can't give a good customer service.
My boyfriend waited 25 min after the meeting time before we reach out to GBC again, to say to us that the driver had an emergency and needed to go, so they are sending us another driver, which he waited for another 20 min. Why that lack of communication between employees?! it was stressfull and didn't make it on time for the connexion. I wish they could refund me instead of poor excuses and radio silence.”
“I had my doubts to booking with this company but the service was great, the taxi driver was on time (5 minutes early), clean and spacious car. I really enjoyed the service.”
“Was over in Spain Wednesday trying to book a taxi from Stansted to Gatwick.
This company was trying to charge me a "UK train strike surcharge" of £166.
I used the live chat and asked what that was for?
The reply "we have applied a 110% surcharge on our website due to shortage of drivers due to the rail strike."
So because of this, I would never use this company again, and will show the screenshots all over the internet.”
“I would Highly recommend
The driver was a little bit late but he called and informed about this. Clean car, friendly driver. Arrived at the airport on time. Highly recommend.”
“I have been using another company to book my airport transfers in London. The last time they were out of cars and I had to look elsewhere. I found Great Britain cars and decided to try because of the good reviews. I was not disappointed. I liked the booking process and his management process. I will use again.”
“driver apparently fell asleep in his car and couldn’t pick us up from the airport (there was no car in the car park otherwise we would have woken him up). They assured us we would receive a refund as there were “no other Cars in London”.”
“driver apparently fell asleep in his car and couldn’t pick us up from the airport (there was no car in the car park otherwise we would have woken him up). They assured us we would receive a refund as there were “no other Cars in London”. I”
“The absolute worst customer service ever. Our driver apparently fell asleep in his car and couldn’t pick us up from the airport (there was no car in the car park otherwise we would have woken him up). They assured us we would receive a refund as there were “no other Cars in London”. I called for months and every time they said I would receive my refund within 3days. When I called them out on a lie the customer service rep laughed and cut me off. Not the first story I’ve heard of similar experiences.”
“Wir haben Great britain Cars gebucht, um von Luton zum Hotel und zurück gefahren zu werden. Auf dem Hinweg hat nichts funktioniert! Wir wurden erst mit viel Verspätung abgeholt, nach mehreren Telefonaten. Wir hörten Geschichten von Autos mit Pannen oder dass die Fahrer kein Geld bekommen hätten, um den Flughafen zu verlassen! Dann sollten wir ein anderes Taxi nehmen, dann kam es doch! Auf dem Rückweg würden wir wieder nicht abgeholt. Es kam auch kein Wagen. Wir bekamen gesagt, wir sollten ein anderes Taxi nehmen. Das Geld, das wir bereits überwiesen hatten bekämen wir innerhalb von 3 Arbeitstagen zurück. Nach über einem Monat haben wir das Geld immer noch nicht zurück! Auf Mails wird nicht geantwortet! Betrüger!”
