“driver apparently fell asleep in his car and couldn’t pick us up from the airport (there was no car in the car park otherwise we would have woken him up). They assured us we would receive a refund as there were “no other Cars in London”. I”
“The absolute worst customer service ever. Our driver apparently fell asleep in his car and couldn’t pick us up from the airport (there was no car in the car park otherwise we would have woken him up). They assured us we would receive a refund as there were “no other Cars in London”. I called for months and every time they said I would receive my refund within 3days. When I called them out on a lie the customer service rep laughed and cut me off. Not the first story I’ve heard of similar experiences.”
“Wir haben Great britain Cars gebucht, um von Luton zum Hotel und zurück gefahren zu werden. Auf dem Hinweg hat nichts funktioniert! Wir wurden erst mit viel Verspätung abgeholt, nach mehreren Telefonaten. Wir hörten Geschichten von Autos mit Pannen oder dass die Fahrer kein Geld bekommen hätten, um den Flughafen zu verlassen! Dann sollten wir ein anderes Taxi nehmen, dann kam es doch! Auf dem Rückweg würden wir wieder nicht abgeholt. Es kam auch kein Wagen. Wir bekamen gesagt, wir sollten ein anderes Taxi nehmen. Das Geld, das wir bereits überwiesen hatten bekämen wir innerhalb von 3 Arbeitstagen zurück. Nach über einem Monat haben wir das Geld immer noch nicht zurück! Auf Mails wird nicht geantwortet! Betrüger!”
“Our driver was prompt, polite, helpful, courteous. He helped with bags, he smiled and was generally great at his job.
Booking the service was quick and easy and they emailed confirmation and reminder and receipt. Very impressed .”
“Drivers are very good & few are having very good knowledge about the places & suggest which are all good places for visit as well. They will be available at the taxi stand and fixed price as per the chart. If you are staying for more days you can hire them as well.Thanks”
“Awesome service. Booked a hotel pickup for 4:15 am two days in advance. Got instant confirmation and was notified around 3:30 am that the driver was in route. Driver arrived right on schedule and quickly got us to Stansted for our early flight. Will definitely use again if we are ever in London.”
“Good price, good communication and was kept updated before the journey from my central London hotel towards Gatwick Airport. Driver was very polite and overall a good service! Would definitely recommend to friends & family if in need of a taxi service. Thanks!”
“This is my second time using Great Britain cars (from Heathrow). Both times the driver came early, helped with my luggage and was super nice. I was an hour late the first time I used this company but the driver was happy to wait. The car was in excellent condition and it was a comfortable ride back home. Excellent service!”
“This is my second time using Great Britain cars (from Heathrow). Both times the driver came early, helped with my luggage and was super nice. I was an hour late the first time I used this company but the driver was happy to wait. The car was in excellent condition and it was a comfortable ride back home. Excellent service”
“I have used Great Britain cars many times over the past years and they provide a reliable and punctual service. Their cars are always clean and the drivers are professional. Communication is easy and usually very fast. If there are any issues they always follow up seeking to improve their service. Of all the companies that I have tried it is the best”
“very poor unprofessional. I booked Great Britain cars for pick up and collection from Stansted in April for a family funeral. we were on a day trip . Booked online taxi to bring us from airport to funeral and return journey that evening. On arrival, car was late and the company and they said the car had a breakdown and they would send a replacement which they did. I was informed by phone i would have paid this driver and the company would refund me by the end of the day. i emailed and rang the company in afternoon reminding them of pick up for departure and they weren't to be late as we had made the flight that evening. The taxi was over an hr later we barely made our flight and the company still has officially not said sorry for making a sad day more stressful. or provided a refund a month later. despite phone calls and emails and letters to the company. The company are totally unprofessional and unreliable”
“I've used this service a few times and always had a positivity experience. The cars are nice, the drivers are safe & they are on time. I made a change to my booking and it was no problem. They always answer and make things easy!”
“I've used this service a few times and always had a positivity experience. The cars are nice, the drivers are safe & they are on time. I made a change to my booking and it was no problem. They always answer and make things easy!”
“I have been using another company to book my airport transfers in London. The last time they were out of cars and I had to look elsewhere. I found Great Britain cars and decided to try because of the cheap price. I was not disappointed. I liked the booking process and his management process. I will use again.”
“Great Britain Cars comes on time to pick me all the time. They never failed me. They were one of the best transfers you can find in London. Their driver is always smartly dressed and very polite and helpful. Most important they are very sensitive to the needs of the passenger too.
I will recommend anyone to take Great Britain Cars and you will have the best experience! Enjoy the trip...”
“My Daughter went to Winter Wonderland on Thursday 2nd of May, when she went to get her train home she was told that a taxi (Great Britain cars) would pick her up from the station and take her and her friend to Borehamwood station, being that it was gone 9pm when they arrived at Borehamwood station, the Driver took it upon himself to take the girls to their homes, dropping them off right outside their front door!. He was well within his rights to leave them at the station but instead made sure that they got home safely! A massive thank you to that Driver! A credit to Great Britain cars!”
“Professional driver who was right on time and got us to our destination quickly but safely - it was an excellent experience. I will use again if I'm back in London”
“Always a great and reliable service. Efficient booking and pick up process. Drivers always nice and polite. Cost effective for getting to and from the airport. Highly recommend.”
