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Greentrees CaravanStore Ltd Reviews

4.1 Rating 252 Reviews
77 %
of reviewers recommend Greentrees CaravanStore Ltd
Company Reviews Questions Metrics
4.1
Based on 252 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Read Greentrees CaravanStore Ltd Reviews
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Phone:

01362 696434

Location:

Adventure House,Hurn Road,Dereham Business Park
Dereham
NR19 1WD

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John Farrell
Unverified Reviewer
“Greentrees have looked after our caravan for 3 years but on this year's service a major problem was found. Greentrees took control,sorted out the warranty claim and kept us fully informed. The repair has now been completed. No hassle, lovely ladies on reception. First class helpful service. Thank you.”
Helpful Report
Posted 2 months ago
Charlie Sparkes
Unverified Reviewer
“Body shop did excellent repair . Caravan washed and clean on collection”
Helpful Report
Posted 4 months ago
Anonymous
Verified Reviewer
“Ray Buckle - August 2024 When I left my caravan for a yearly service, everyone was polite, professional and listened to my concerns, when I collected the caravan I was reassured that everything was in order for my caravan Thank You All”
Helpful Report
Posted 4 months ago
Keith Sporne
Verified Reviewer
“We had an issue with our caravan while we were away in Scarborough, so we booked an appointment in anticipation that the problem would be sorted before our next trip out. We received a telephone call from Greentrees offering us an earlier appointment as they had a cancellation, needless to say that this was gratefully accepted. Upon arrival this morning I showed Becky the problem and she reassured me that the problem would be resolved to our satisfaction. A few hours later I received a call from Becky, who confirmed that the technician had inspected the issue and the job would entail a labour bill for one and a half hours, no parts being required. I accepted this and spoke with the technician who outlined what was required. I picked the caravan up at the agreed time and was shown the repair and was asked if I had any further questions. The service was first class and I have no hesitation in recommending Greentrees for any of their services. Well done to all concerned and thanks for completing the repair so promptly and efficiently.”
Helpful Report
Posted 4 months ago
Anonymous
Unverified Reviewer
“Awful company who mistreat their staff, highly toxic environment with even more toxic management, don’t get a job here… you and your mental health will regret it!”
Helpful Report
Posted 4 months ago
Gregory Cale
Verified Reviewer
“We phoned ahead to ask for some advice because the front window had come out of our swift caravan and we were on holiday at the time and were travelling back home the following day. The chap said that we could go to the caravan dealer and we could get some advice on how to put the window back in. We then travelled 30 miles to the greentrees store only to be told by a receptionist that there was no one to help us or even give us advice on the easiest way to put the window back in. I left green trees caravan store very upset and let down. I did not expect to be treated like that. I would advise anyone who is thinking of going to Green Trees caravan shop for any reason is NOT to bother going because you will probably be treated like me.”
Helpful Report
Posted 4 months ago
Anonymous
Unverified Reviewer
“Five stars. Staff very helpful.”
Helpful Report
Posted 4 months ago
Jim Garstang
Verified Reviewer
“Took 5 minutes to fix my fly screen!! Excellent.”
Helpful Report
Posted 5 months ago
Cass Godfrey-Collins
Unverified Reviewer
“In September 2023 I was encouraged to take out a 3 year sevice plan as I was told this would save me money due to probable price rises in the future the plan was due to commence in August 2024. Due to unexpected circumstances I have had to give up my van. I approached Greetrees for a refund but was told their policy is not to give refunds. As a long term customer who has spent thousands of pounds with them including 3 caravans I can't believe their customer service/ loyalty especially as nothing was explained to me at the time they just took my payment as an 80 year pensioner I can ill afford to lose that money, totally disappointed in their response.”
Helpful Report
Posted 5 months ago
Steve Price
Unverified Reviewer
“We have just taken our Bailey Vigo in for the first service using our pre-paid service plan which we took out when we purchased the caravan from Greentrees. We were very happy with the service we received, in fact the team sorted the few problems we had and put a warranty claim in to Bailey before we even collected it. The staff at Greentrees are always willing to help and keep us informed. Many thanks.”
Helpful Report
Posted 5 months ago
Clive Blakesley
Unverified Reviewer
“After buying a Bailey peguses Being assured that they don’t suffer from damp we discovered The floor rotting in each corner Contacted green trees and told tuff we can repair it for a charge but won’t be doing it in warranty as 3 months only. We had had the van nine months. And basically it’s a total loss total waist of 13 grand My only option now is to stop paying the finance company and let them sort it out. DONT BUY SECOND HAND CARAVANS FROM GREEN TREES. They clearly don’t check them out before selling. The floor hasn’t rotted in nine months damp test results dry as can be out side floor wet as a otters pocket!”
Helpful Report
Posted 6 months ago
Clive Blakesley
Verified Reviewer
“After buying a Bailey peguses Being assured that they don’t suffer from damp we discovered The floor rotting in each corner Contacted green trees and told tuff we can repair it for a charge but won’t be doing it in warranty as 3 months only. We had had the van nine months. And basically it’s a total loss total waist of 13 grand My only option now is to stop paying the finance company and let them sort it out. DONT BUY SECOND HAND CARAVANS FROM GREEN TREES. They clearly don’t check them out before selling. The floor hasn’t rotted in nine months damp test results dry as can be out side floor wet as a otters pocket!”
Helpful Report
Posted 6 months ago
Marie Chipperfield
Unverified Reviewer
“Fantastic service as always received when our van went in for service.”
Helpful Report
Posted 6 months ago
B Staines
Unverified Reviewer
“Unexpected water ingress was very promptly temporarily repaired with a full repair conducted a few days later. There is no doubt their prompt action has prevented any further damage.”
Helpful Report
Posted 1 year ago
Kevin Perfect
Verified Reviewer
“First class service from Greentrees in for some warranty work. Leah was very informative and a credit to Greentrees. Kevin Perfect”
Helpful Report
Posted 1 year ago
Steve Price
Verified Reviewer
“Thank You I would like to thank the staff, especially Shannon and Leah, for helping us with the warranty repairs on our new caravan. Everything is now sorted and working well. Both Shannon and Leah went that extra mile. We have found all the staff at Greentrees to be helpful and accommodating. I just wish we had brought our two previous caravans from Greentrees! Thank You”
Helpful Report
Posted 1 year ago
Carla
Verified Reviewer
“I would urge anyone to avoid buying caravans from Greentrees. I am now proceeding with a legal claim as we had an alarming incident 3 months after purchasing the caravan. Greentrees do a checklist (which is laughable) and insisted that our wheels were torqued to 130. On our second trip away in the caravan, the whole wheel flew off and got stuck under the caravan (thankfully or the whole caravan and car would have tipped). There is no way this could happen had the wheels been torqued correctly and resulted in a huge array of damage. Along with other incorrect information on the checklist (spare tyre 13 years old - should have been changed at 7!), we are told verbally that the caravan was checked (nothing to back up the fact the caravan was checked more than once) and this failing is in fact our own fault (the tyre, I am also advised they don't need to replace as it is not a legal requirement - great if you do break down?!?). Any mechanic will advise that the wheel could not fall off at such low mileage had the wheel been torqued correctly Avoid for for your own safety and buy from a reputable company who can provide a PDI check which is accurate and countersigned by more than one person (most reputable companies offer video checks)”
Helpful Report
Posted 1 year ago
Alan Carman
Verified Reviewer
“Excellent caravan service which required new brake drum and shoes Very happy with work completed”
Helpful Report
Posted 1 year ago
Pauline Dixon
Verified Reviewer
“Excellent habitation service at a reasonable price. Very polite friendly and professional staff.”
Helpful Report
Posted 1 year ago
Colin Neal
Unverified Reviewer
“Thank you for servicing our caravan today. Excellent service from all the staff working today. Well equipped shop and plenty of caravans and Motohomes to look at.”
Helpful Report
Posted 1 year ago
Greentrees CaravanStore Ltd is rated 4.1 based on 252 reviews
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