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Greentrees CaravanStore Ltd Reviews

4.1 Rating 252 Reviews
77 %
of reviewers recommend Greentrees CaravanStore Ltd
Company Reviews Questions Metrics
4.1
Based on 252 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Read Greentrees CaravanStore Ltd Reviews
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Phone:

01362 696434

Location:

Adventure House,Hurn Road,Dereham Business Park
Dereham
NR19 1WD

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Anonymous
Verified Reviewer
“We decided to upgrade our caravan. We had looked at private vans (not as stated in adverts) and some other dealers, but we saw exactly what we wanted at Greentrees. The salesman was very good but after we had taken delivery we wished he had explained more clearly what 1 month's warranty was. We presumed that a company the size of Greentrees would only sell the best secondhand caravans after their service department had gone through their checklist. We picked up the caravan up in early October and decided to take it out later in the month. THANK GOODNESS WE DID. We had travelled several miles and stopped for a pit stop for our dogs.My husband noticed the laminate on the floor had come away underneath the caravan. On further inspection he found it had been filled with some "black gunge" in one area and the laminate was hanging off in another area. As we had booked a site we carried on when we arrived at the site the kitchen blind would not open, and the front had fallen off the heater. We decided as it was nearing the end of our months warranty we would ring Greentrees the next day. We had wanted in our "new to us" caravan an island bed. In the night I complained the bed made me roll to the middle little knowing that later in the night the whole bed would collapse. The bed supports had jumped out of their anchor points. My husband put them back but the same thing happened for the next 2 nights. He spoke to to the service manager and arranged to take the caravan in to them for warranty work only to be told the blind would not be covered, the heater and a modification to the bed would be chargeable. After several phone calls my husband spoke to the salesman and was told apart from the modification to the bed the rest would be covered by the warranty. (The service people could find nothing wrong with the bed and a "large man" man tried it and said it was OK, but I don't think he slept on it for several hours like we did but we let that go. We have asked them to make sure that are concerns are noted and if at a later date we still have problems we will be returning the caravan to them for another repair or replacement. BUYER BEWARE ASK WHAT THE WARRANTY COVERS AND DO NOT TRUST THAT THEIR CHECKLIST IS ACCURATE”
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Posted 2 years ago
Wendy
Unverified Reviewer
“Bought a swift challenger from you about 3 months ago. Dan sold it to us and did handover he told us co2 monitor was missing and bin top broken he assured us it would be sorted. 3 months on still not heard anything. We rang dan he didn't want to now he said he would pass it over to shannon and we would get a call back waited till later that day no call back we rang again and got shannon. She said she would sort it out she said they needed to contact swift she kept us informed and we have finally had them delivered today no thanks to dan. Thank you shannon.”
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Posted 5 years ago
Anonymous
Unverified Reviewer
“I am waiting for a new caravan and was originally advised it would be in production in early May. They could not be bothered to call me to tell me it had moved to the end of May - I had to call them. I have just called them again to be told it is now mid June at the earliest. Again they have known this for over a week, but they couldn't be bothered to call or email to let me know. Obviously paying them over £20k for a new caravan isn't enough for them to be bothered about me as a customer. Didn't think this kind of treatment of paying customers still existed anymore. Not sure it's nice to know some companies still believe in the old fashioned way of dealing with people...... I won't leave my name as I am sure that I would find some form of retribution exacted on me for complaining....”
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Posted 7 years ago
Greentrees CaravanStore Ltd is rated 4.1 based on 252 reviews
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