Groupon have a Customer Happiness Grade of B-. Customers love their prices and are happy with their customer service and refunds.
“
I purchased a double bed Orthopedic Mattress 7000 count Med to Firm. It is the best Mattress I have ever bought.. Very deep.. and the price Fantastic @ £159. Was delivered when stated. I would recommend this item 100%
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- SHEENA MOONAN
“
Ordered 2 of an item, only 1 came. Did a live chat with them and they refunded the whole purchase price and I could keep the 1 item.
Not sure if redeeming the refund will be simple but going on their performance so far, I have high expectations.
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- Zoe Whitfield
“
Went to web site they gave me and they had order form with original price with no space to put any codes in.
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- Anonymous
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I did not ask for a refund as it clearly stated that there were "no refunds".
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- Anonymous
“
Ordered 2 of an item, only 1 came. Did a live chat with them and they refunded the whole purchase price and I could keep the 1 item.
Not sure if redeeming the refund will be simple but going on their performance so far, I have high expectations.
”
- Zoe Whitfield
“
A brilliant site full of wonderful discounts to keep the family entertained.
The ‘online chat’ facility is fantastic for resolving any issues e.g. if a retailer closes down before you use your voucher they are quick to refund you once informed! :)
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- Claire Chadwick
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I don't understand why people are complaining about this issue (refund policies are always in clear writing) and not backing it up with the assistance of aforementioned service companies.
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- Anonymous
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I have tried to access my account and, for some reason, it has stopped bringing up my icon to enable me to scroll down to which service I need.
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- Anonymous
“
I have used Groupon for a few years now and have always been happy with my purchases. However just before the lockdown I could not order , the purchases would not go through . I got in touch with them they offered me a few solutions one of which did the trick .i was very happy with there customer service as they seemed genuinely concerned about my issues with the order.
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- Sue Holmes