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Groupon Reviews

2.0 Rating 1,157 Reviews
C-
Happiness Grade

Groupon have a Customer Happiness Grade of C-. Customers love their delivery but are unhappy with their prices, customer service and refunds.

D

Price - Average

50.00%
Industry Average
Sorry Groupon but you failed to protect a customer, with Layer Thief vendors to stole our money. and some of them are Fake. The price you purchase is not correct, when you want to redeem and schedule they asking for extra. I will NEVER purchase anything from Groupon again!!
- AR
It's always an issue and you don't get the same service as if you'd paid full price
- Anonymous
Why, bc Groupon says in their advertisement that the price offered includes everything I just mentioned as well 5 weeks of B12/B6 injections.
- Anonymous
A

Delivery - Fast

100.00%
Industry Average
I bought 2 Holland wardrobes and 1 bedside cabinet 2 wks ago from Groupon. Delivery was great came in 2 days. The bedside cabinet not so great. It is soaking up moisture from the bottom and the veneer is peeling I don't know how it's soaking up moisture when my bedroom is bone dry but now I know they're not worth the money.
- Glyn.
Delivery charge only £1.99. Vary fast deliver.
- Anonymous
Always speedy delivery and great discounts. Just bought a mattress and it's really comfy.
- Kim Meadows
F

Refunds - Difficult

33.33%
Industry Average
They refuse to refund my purchase to my debit card, they have never issued the Groupon "bucks" and i had to pay the merchant separately.
- Anonymous
Eventually I give up because they stop responding and try to return the tickets on Groupon which promised a 3 day refund guarantee.
- Murad Aldiyev
They sell boat tour tickets without tour date confirmation. If tour dates are not available in a short term or don't work for you, they don't refund.
- Anonymous
D
50.00%
Industry Average
I went to merchant, got the service, pulled up the Groupon code and hit "redeem".
- Anonymous
HORRIBLE ACCESS FOR CUSTOMER SERVICE CHAT-AN ERROR MESSAGE OCCURS WHEN I CLICK ON THE CHAT TAB
- Anonymous
I have bought a voucher to used in Dubai as I am living outside, but unable be there in SEP24 as it mention expire, they are refusing to refund it and did not even offer extension. Bad customer service.
- Hamdi