Groupon have a Customer Happiness Grade of D. Customers are happy with their prices but are unhappy with their customer service and refunds.
“
I purchased a double bed Orthopedic Mattress 7000 count Med to Firm. It is the best Mattress I have ever bought.. Very deep.. and the price Fantastic @ £159. Was delivered when stated. I would recommend this item 100%
”
- SHEENA MOONAN
“
Ordered 2 of an item, only 1 came. Did a live chat with them and they refunded the whole purchase price and I could keep the 1 item.
Not sure if redeeming the refund will be simple but going on their performance so far, I have high expectations.
”
- Zoe Whitfield
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Went to web site they gave me and they had order form with original price with no space to put any codes in.
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- Anonymous
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Had a purchase/refund issue w/ Groupon.
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- Anonymous
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They refuse to refund my purchase to my debit card, they have never issued the Groupon "bucks" and i had to pay the merchant separately.
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- Anonymous
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Eventually I give up because they stop responding and try to return the tickets on Groupon which promised a 3 day refund guarantee.
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- Murad Aldiyev
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Their 'online customer service was unresponsive to my concern.
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- Anonymous
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I went to merchant, got the service, pulled up the Groupon code and hit "redeem".
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- Anonymous
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HORRIBLE ACCESS FOR CUSTOMER SERVICE CHAT-AN ERROR MESSAGE OCCURS WHEN I CLICK ON THE CHAT TAB
”
- Anonymous
