Login
Start Free Trial Are you a business? Click Here

Groupon Reviews

2.0 Rating 1,165 Reviews
B-
Happiness Grade

Groupon have a Customer Happiness Grade of B-. Customers love their prices and are happy with their customer service and refunds.

A

Price - Excellent

100.00%
Industry Average
I purchased a double bed Orthopedic Mattress 7000 count Med to Firm. It is the best Mattress I have ever bought.. Very deep.. and the price Fantastic @ £159. Was delivered when stated. I would recommend this item 100%
- SHEENA MOONAN
Ordered 2 of an item, only 1 came. Did a live chat with them and they refunded the whole purchase price and I could keep the 1 item. Not sure if redeeming the refund will be simple but going on their performance so far, I have high expectations.
- Zoe Whitfield
Went to web site they gave me and they had order form with original price with no space to put any codes in.
- Anonymous
C

Refunds - Average

60.00%
Industry Average
I did not ask for a refund as it clearly stated that there were "no refunds".
- Anonymous
Ordered 2 of an item, only 1 came. Did a live chat with them and they refunded the whole purchase price and I could keep the 1 item. Not sure if redeeming the refund will be simple but going on their performance so far, I have high expectations.
- Zoe Whitfield
A brilliant site full of wonderful discounts to keep the family entertained. The ‘online chat’ facility is fantastic for resolving any issues e.g. if a retailer closes down before you use your voucher they are quick to refund you once informed! :)
- Claire Chadwick
C
60.00%
Industry Average
I don't understand why people are complaining about this issue (refund policies are always in clear writing) and not backing it up with the assistance of aforementioned service companies.
- Anonymous
I have tried to access my account and, for some reason, it has stopped bringing up my icon to enable me to scroll down to which service I need.
- Anonymous
I have used Groupon for a few years now and have always been happy with my purchases. However just before the lockdown I could not order , the purchases would not go through . I got in touch with them they offered me a few solutions one of which did the trick .i was very happy with there customer service as they seemed genuinely concerned about my issues with the order.
- Sue Holmes