Groupon have a Customer Happiness Grade of C. Customers love their delivery but are unhappy with their refunds.
“
I purchased a double bed Orthopedic Mattress 7000 count Med to Firm. It is the best Mattress I have ever bought.. Very deep.. and the price Fantastic @ £159. Was delivered when stated. I would recommend this item 100%
”
- SHEENA MOONAN
“
Ordered 2 of an item, only 1 came. Did a live chat with them and they refunded the whole purchase price and I could keep the 1 item.
Not sure if redeeming the refund will be simple but going on their performance so far, I have high expectations.
”
- Zoe Whitfield
“
Went to web site they gave me and they had order form with original price with no space to put any codes in.
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- Anonymous
“
I bought 2 Holland wardrobes and 1 bedside cabinet 2 wks ago from Groupon. Delivery was great came in 2 days. The bedside cabinet not so great. It is soaking up moisture from the bottom and the veneer is peeling I don't know how it's soaking up moisture when my bedroom is bone dry but now I know they're not worth the money.
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- Glyn.
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Delivery charge only £1.99. Vary fast deliver.
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- Anonymous
“
Always speedy delivery and great discounts. Just bought a mattress and it's really comfy.
”
- Kim Meadows
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Had a purchase/refund issue w/ Groupon.
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- Anonymous
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They refuse to refund my purchase to my debit card, they have never issued the Groupon "bucks" and i had to pay the merchant separately.
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- Anonymous
“
Eventually I give up because they stop responding and try to return the tickets on Groupon which promised a 3 day refund guarantee.
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- Murad Aldiyev
“
Their 'online customer service was unresponsive to my concern.
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- Anonymous
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I went to merchant, got the service, pulled up the Groupon code and hit "redeem".
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- Anonymous
“
HORRIBLE ACCESS FOR CUSTOMER SERVICE CHAT-AN ERROR MESSAGE OCCURS WHEN I CLICK ON THE CHAT TAB
”
- Anonymous
