GWlegal Reviews

Name: GWlegal
Address: 20 Chapel Street, Liverpool
Rating: 4.80

4.8 Rating 6,664 Reviews

96 %

of reviewers recommend GWlegal

Company Reviews

Questions

Metrics

4.8

Based on 6,664 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0345 373 3737

Email:

marketing@gw.legal

Location:

20 Chapel Street
Liverpool
L3 9GW

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GWlegal 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt like I was dealing with a computer. I received several automatically generated emails that weren't even from a named person. The "client care call" which is supposed to be an introductory telephone call wasn't made until the day of completion! The completion statement I received made no mention of my existing mortgage having been paid off and I had to contact the firm to ask for a proper completion statement that accounted for all of the monies received from the new lender. Even this review form is nonsensical. It asks "was the delivery on time" and "was the item damaged", as if you were sending me some shopping as opposed to providing a legal service.”

Helpful Report

Posted 3 years ago

Hello Mr Speed, thank you for your feedback. We are very sorry to hear that our services did not meet your expectations. We would like to discuss your case with you in more detail. Please send us an email at discuss@gw.legal with your case reference number and contact details, and someone will be in touch with you as soon as possible. Kind regards, the GW team.

Posted 3 years ago

“Very efficient and explained things very clearly”

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Posted 3 years ago

“At the beginning we didn't know that we were heading for such a bumpy journey ! Our team at GW Legal, specifcly Jennie, were there to help and support us right through till completion.”

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Posted 3 years ago

“Excellent Service Kept informed with the progress All Staff were knowledgeable and helped every step of the way Would definitely recommend”

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Posted 3 years ago

“GW Legal made the whole process easy and were there to help at each step - would recommend them!”

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Posted 3 years ago

“Very efficient company keeping the client informed at every stage. Their representative Imran was very professional but friendly, he explained all the procedures and simplified my questions and concerns.”

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Posted 3 years ago

“Very friendly and helpful. All telephone calls were answered immediately. No frustrating waiting time when calling. Overall I cannot fault the service and advice received.”

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Posted 3 years ago

“Very friendly and straightforward”

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Posted 3 years ago

“I have been impressed with the professionalism and speed with which the firm have dealt with my case. Very impressed.”

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Posted 3 years ago

“Very efficient. Comms good. Competitive pricing.”

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Posted 3 years ago

“Appeared very efficient”

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Posted 3 years ago

“Excellent service,everything thoroughly explained and kept in the loop from start to completion.”

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Posted 3 years ago

“Great people, human whilst being professional. My thanks Gail Hatley”

GWlegal 5 star review on 9th September 2022

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Posted 3 years ago

“Excellent service from start to finish on our equity release. Every step was done cheerfully and efficiently by staff who knew exactly what they were doing, thanks to all at GWlegal !!”

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Posted 3 years ago

“It has taken months of hard work by myself Gw legal but the final result is worth it thank you”

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Posted 3 years ago

“Absolutely 1st class professional service. 5 stars”

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Posted 3 years ago

“I was kept up-to-date with every action and everything was explained clearly”

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Posted 3 years ago

“thanks GWlegal polite, helpful, and professional. excellent 👍”

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Posted 3 years ago

“I am extremely grateful for all your help in providing the pathway for equity release”

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Posted 3 years ago

“Dry good services”

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Posted 3 years ago

GWlegal is rated 4.8 based on 6,664 reviews