GWlegal Reviews

Name: GWlegal
Address: 20 Chapel Street, Liverpool
Rating: 4.80

4.8 Rating 6,664 Reviews

96 %

of reviewers recommend GWlegal

Company Reviews

Questions

Metrics

4.8

Based on 6,664 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0345 373 3737

Email:

marketing@gw.legal

Location:

20 Chapel Street
Liverpool
L3 9GW

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GWlegal 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good company the legal side took longer than expected but I felt it was the other party who was dragging their feet. I felt the only thing I could find fault with was they didn’t keep us up dated very often, I had to chase.”

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Posted 3 years ago

“We found the home visit by Ric to be good. He explained the whole process & put us completely at ease. In addition the phone calls from the office staff kept us fully informed of how everything was going.”

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Posted 3 years ago

“Quick service and understand what I needed”

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Posted 3 years ago

“No problems All handled very efficiently”

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Posted 3 years ago

“Very happy with the service from GW only”

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Posted 3 years ago

“GWlegal are knowledgeable and helpful. Always friendly.”

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Posted 3 years ago

“Very well informed by GWlegal happy as such. Money was not put across when e-mail said it would be !!! Two days later still have not received the amount promised.”

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Posted 3 years ago

“It has been professionalp”

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Posted 3 years ago

“For equity release via Age Partnership: GWLegal have a clear process with progress updated on your account in their web site. It may feel like a production line at times, but it is fast and efficient. The surveyor's valuation and home visit were arranged quickly and went smoothly. The whole process took about one month. They were on track for 5 stars until the last, when I was told that completion would be on Friday and that they would send out the funds that day and the funds should be in my account early the following week. I asked why the funds were not being sent via 'same day' bank transfer, eg CHAPS, and was surprised that nobody knew what bank transfer method they used - they knew it was via 'TT' (Telegraphic Transfer), which covers several methods including CHAPS, SWIFT etc. I was uncomfortable with them sending my funds out on a Friday and not receiving them until the following week, as it is well known that Fridays are a common target for large money transfers, as hackers use the weekend to cover their tracks. GWLegal understood the concern and agreed to only send out the funds the following Monday, still, however, not clear which method they were going to use, ie same day or not. By Monday mid afternoon they had not sent the funds, and I had to chase them, but they responded quickly and the funds were sent soon after 3pm and received an hour later. So they do use same day transfer, almost certainly CHAPS, and if this had been made clear to me, I would have had no concerns. Perhaps their web site could clarify their system of funds transfer. Overall, I found the whole process from my initial enquiry to Age Partnership to the whole legal process from GWLegal very smooth, structured and efficient and I would certainly recommend them both. One tip - a warning if you mention you might want to buy solar panels with the equity released, as this might trigger the lender to misunderstand and include a 'special condition' on their offer and questions about where you got the panels from and have you leased them etc - yes, I know, you haven't got them yet - but it happened in my case and took me a while to straighten that out.”

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Posted 3 years ago

“No hidden extras and swift completion. Kept in the picture at every step.”

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Posted 3 years ago

“Very efficient service but expensive and impersonal. A more human approach would be helpful during stressful times.”

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Posted 3 years ago

“Received letter detailing costs and a link to sign up online to be able to watch progress of case which is a great idea. First item on site was an introductory phone call from GW which never happened until I rung them (hence only 4 stars). Despite this my case was handled expertly and any communication from me was answered swiftly. Helen White who handled my case was polite and efficient when I spoke to her and always replied to my questions.”

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Posted 3 years ago

“Good communication.”

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Posted 3 years ago

“home visit went really well & everything was delt with very quickly”

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Posted 3 years ago

“Seemed to be on the ball,no real problems, and kept me informed”

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Posted 3 years ago

“We found our experience with GW to be good, Anna was extremely helpful, always responding to us quickly and efficently.”

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Posted 3 years ago

“Generally good but one issue was not good at all. At the beginning of last week my wife had a call from GW to say that your work was going to be finalised and we should be ready to take a phone call at home from your legal team at 3pm on Wednesday 13th October. I arranged to change my schedule that day and cut short an appointment to make sure I was at home by 2.45 pm. I waited and waited my no call was received. Surely someone could have let us know that the call had been cancelled ????”

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Posted 3 years ago

“Speedy service and helpful when asked questions.”

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Posted 3 years ago

“Very quick efficient service. The only downside from my point of view was that today is completion day and they could send me an email to ask for a review but they could not send me an email or make a telephone call to tell me that completion had actually taken place.”

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Posted 3 years ago

“Very helpful and quick working company. Staff all very polite.”

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Posted 3 years ago

GWlegal is rated 4.8 based on 6,664 reviews