“Your customer service is abysmal ORDER #WEB833266 was placed on 19/11/2021 when it didn't arrive you asked me to return a form with some ID and then you haven't bothered to even update me or provide a refund. Don't you think its about time you got your finger out?”
“I purchased 11 items. Returned 2 which i had to pay £6.50 . They received return next day. That was 1 month ago. I still haven't recieved my refund. I have contacted them many times, all i get is a standard email back. Will never buy from website again.”
“Good quality clothes - however the amount of fluff that comes off the hoodies when you first put them on is absolutely awful! Would
Definitely put me off buying again sadly. And delivery time is quite long.”
“Placed order on Black Friday and when received my order I have a missing item.
Have emailed them 4 times and get nothing back other than an automated response. Utterly disgusting! Will not be using ever again and I hope they respond soon or I will seek advice from Trading Standards”
“I have ordered items towards end of November and was told 10 days and i will receive shipping information.
I have emailed twice, got one response as nothing received yet and got told another 5 days for delivery and that i should be receiving an update very shortly. it has now been another 5 days and still nothing.”
“Customer Service is atrocious ordered some items for a birthday two weeks ago now and yet still no shipping. I have contacted customer service three times now only to be given a generic reply about them being busy I will not be ordering from there again and I do not advise anyone else to order from there”
“Absolutely disgusting do not buy from this company
Placed an order and 13 days later still never received a dispatch email or anything, I emailed the company numerous times to keep getting a generic email that says please wait 5 more days. I waited 5 more days sent another email and then got the same generic email. I emailed again and asked for a refund to be sent the same email again saying wait 5 days im so angry about the whole thing. You can't call customer service as it says the line is closed so all you can do is email. Im now out of pocket for Christmas with no delivery and no refund I don't know how they can do this to their customers. I have opened an appeal now with PayPal so hopefully will get money back but that probably won't be until summer lol so upsetting to be treated like that”
“Shocking customer service and delivery times. They do not let you cancel an order even tho its weeks late. Still waiting for refund from items returned last month. No customer service, phone lines closed and all emails responses are just a generic message : (”
“Everything about them is fraudulent. They take your money and give you a false tracking number that never changes from “order being processed” thankfully I paid via PayPal so I have opened a claim and hopefully will get my money back. Terrible customer service they don’t answer emails claiming they’re experiencing high volume which is believable Cos theyr so bad evryone is writing to them. Do not buy!”
“HORRIBLE CUSTOMER SERVICE! Placed my order on the 19th of November, no note on the website to say they are experiencing severe delays on processing orders. On the 3rd of December I called customer service for the 2nd time and was told it would be another couple of days before my order was processed. I said I might as well cancel the order, went on to ask how I could make contact with their marketing team, the call ended abruptly. Without my confirmation my whole order was cancelled after having waited 3 weeks for an update alone. I called back the customer service rep went on to make up an ending to our call which did not happen. I gave no authority for my order to be cancelled, Joanne who dealt with my query was obviously looking to make my experience worse and went ahead and cancelled my order without ANY approval from me whatsoever.”
“I HIGHLY recommend from ordering elsewhere!! I was really looking forward to ordering from them, until I read from their website that not only do YOU need to pay return shipping if you’re doing an exchange/return, but also, if YOU receive FAULTY items. That didn’t sit right with me and clearly others, as well. (Shipping to the UK is AT LEAST $60 minimum if you live anywhere in the states)
Another thing– if you send your items back for a refund, it also, states YOU will be deducted the PREVIOUS postage paid.. so not only are YOU paying to send them back, but YOU are also, paying for the postage that THEY sent originally… ($60 + $60).
Lastly, what really sent RED FLAGS, was when I asked about the size chart, because my measurement ratios had me in different sizes and also, the weird fact that I am the same size as the model but yet she’s in an 8 & it’s showing me nearly double that. Here’s how that “support” went: “we recommend going by the size chart.” Obv!! I had clearly stated I did & explained by confusion. Then, it was just read and ignored when I tried to even reiterate it. My emails– IGNORED.
Bottom line: Buy from GymKing, IF you don’t mind sh**y customer service & being SCREWED OVER.👌🏻
I hope this helps others to avoid that– I tried to be as informative as possible.💛”
“Do not order from these guys I bought a matching tracksuit instead I got 2 different colours I ask for credit to spend within the store but they wanted me to go out out spend my own postage money amd send back to them for there own faulty product which I waited 3 weeks for at my inconvenience what a joke JOANNE was not helpful at all”
“Order arrived with a missing item. Spoke to customer service to ask where it was and they said they had checked cctv and 5 items were packed even though we only received 4 items. They refused to send me the cctv footage for proof of all 5 being packed and refused to refund me blaming the courier saying they must of tampered with the package even though I'd explained the packaging was all intact prior to me opening it. Disgusting service, poor quality and won't ever buy from or recommend gym king to others again!!”
“After waiting 2 weeks for my son's birthday presents and still haven't arrived I called customer service and was told it was delayed because of the sale, but it will be with me today between 8.30am - 12.30pm ok I accepted that excuse.so today having lots to do I waited in and as the time had passed with no parcels again I called and spoke to a lady called neve who now says it's royal mail's fault I said I wasn't happy with all these excuses and she said there was nothing she could do just look at my tracking reference I said I haven't got one so she still nothing she could do she then put the phone down on me I am absolutely disgusted with the customer service I had received
DO NOT BUY FROM THEM SERVICE IS APPALLING”
“Avoid
Wouldn’t recommend. Asked to cancel straight after ordering as realised it would take over a week to arrive and was told I couldn’t cancel. They also don’t offer free returns so this is a waste of my time and money.
Avoid this company.. never known a retailer unable to cancel an order before it’s shipped.”
“Customer service is absolutely appalling.
Tried to return my daughters leggings to be told that on receipt they were damaged and that the label had been ripped off!
She literally tried them on and we sent them back.
The damage was 100% caused at their end so they would not need to refund me.
Seems to be a bit of a common theme when you read the reviews aswell!!”
