Gymshark Reviews

"My experience with gymshark was disappointing beyond words. My first purchase with them went terribly wrong\u2014I never received my items as they were lost in transit. My items arrived in my country after 10 days. However, after 2 weeks, there were no updates and I didn\u2019t receive my items.\r\n\r\nI reached out to customer service, and that\u2019s when things went downhill. Initially, they claimed they couldn\u2019t find my order. Then they said it was held up due to unpaid customs fees, which was confusing as gymshark did not inform me of these fees previously. Later on they said that they couldn\u2019t assist me further and advised me to contact another department. \r\n\r\nThe other department was also slow to respond, they said they would search for my item. Weeks went by with no updates so I had to follow up again. It was only then that I was informed that my parcel was lost. They told me to contact the shipper in order to apply for a refund but didn\u2019t give any more instructions on HOW or WHO to contact to kickstart this refund process. \r\n\r\nThe whole situation was handled terribly by gymshark. Slow replies, lack of urgency, and horrendous customer service. This will be my first and last time placing an order with gymshark."

"My experience with gymshark was disappointing beyond words. My first purchase with them went terribly wrong\u2014I never received my items as they were lost in transit. My items arrived in my country after 10 days. However, after 2 weeks, there were no updates and I didn\u2019t receive my items.\r\n\r\nI reached out to customer service, and that\u2019s when things went downhill. Initially, they claimed they couldn\u2019t find my order. Then they said it was held up due to unpaid customs fees, which was confusing as gymshark did not inform me of these fees previously. Later on they said that they couldn\u2019t assist me further and advised me to contact another department. \r\n\r\nThe other department was also slow to respond, they said they would search for my item. Weeks went by with no updates so I had to follow up again. It was only then that I was informed that my parcel was lost. They told me to contact the shipper in order to apply for a refund but didn\u2019t give any more instructions on HOW or WHO to contact to kickstart this refund process. \r\n\r\nThe whole situation was handled terribly by gymshark. Slow replies, lack of urgency, and horrendous customer service. This will be my first and last time placing an order with gymshark."

"My experience with gymshark was disappointing beyond words. My first purchase with them went terribly wrong\u2014I never received my items as they were lost in transit. My items arrived in my country after 10 days. However, after 2 weeks, there were no updates and I didn\u2019t receive my items.\r\n\r\nI reached out to customer service, and that\u2019s when things went downhill. Initially, they claimed they couldn\u2019t find my order. Then they said it was held up due to unpaid customs fees, which was confusing as gymshark did not inform me of these fees previously. Later on they said that they couldn\u2019t assist me further and advised me to contact another department. \r\n\r\nThe other department was also slow to respond, they said they would search for my item. Weeks went by with no updates so I had to follow up again. It was only then that I was informed that my parcel was lost. They told me to contact the shipper in order to apply for a refund but didn\u2019t give any more instructions on HOW or WHO to contact to kickstart this refund process. \r\n\r\nThe whole situation was handled terribly by gymshark. Slow replies, lack of urgency, and horrendous customer service. This will be my first and last time placing an order with gymshark."

"Gym shark started their sale just a few days ago, I added my items to my cart and checked out, everything said it was in stock at the time of checkout. \r\n\r\nAfter a while I kept getting emails about shipping delays because they were backed up from the sale. Understandable. However today I get an email saying sorry our apologies..your item is out of stock (even though it wasn't when you placed your order and we still charged you...and now you have to wait 3-5 business days to get your money back for the item we didn't have but said we did and charged you for) here's a 20% coupon to use (not during a sale) I've included a screen shot of their email. I just think it's pretty crappy customer service for all of this being their fault. \ud83e\udd37"

"I purchased an item in early August, it arrived quickly. But was 1 size to big, there was a returns envelope within the package sent to me. So I placed everything back inside this with clear instructions, my order number, address, contact info everything. \r\n\r\nI dropped the envelope at the post office. Super easy. \r\n\r\nBut it\u2019s November tomorrow. That was mid august. \r\n\r\nCustomer service are politely giving me the run around. \r\n\r\nProduct looked nice, but my money is gone. I have nothing to show for it. The item was correctly returned to the Gymshark returns depot in Ireland. \r\n\r\nThanks guys"

"It's so disappointing and the worst purchasing for me. I do so many online shopping and I never seen this kind of service which charged return fees and even refund not correct amount.\r\nI bought first time from Singapore and the size is not correct. So, I return the items IMMEDIATELY! But the refund fees is NOT free and charged by customers and I had paid 21 sgd!\r\nThen I PAID but after the return process is done. So disappointed AGAIN for NOT receiving correct refund value! I ordered and paid 169.69 sgd but I got refund 156.99 sgd. They replied it's 12.7 Sgd deducted for USING discount code!\r\nThey got 33.7 sgd from me for buying nothing! like SCAM!"

"It's so disappointing and the worst purchasing for me. I do so many online shopping and I never seen this kind of service which charged return fees and even refund not correct amount.\r\nI bought first time from Singapore and the size is not correct. So, I return the items IMMEDIATELY! But the refund fees is NOT free and charged by customers and I had paid 21 sgd!\r\nThen I PAID but after the return process is done. So disappointed AGAIN for NOT receiving correct refund value! I ordered and paid 169.69 sgd but I got refund 156.99 sgd. They replied it's 12.7 Sgd deducted for USING discount code!\r\nThey got 33.7 sgd from me for buying nothing! like SCAM!"