Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 832 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

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“Very polite and friendly,fast friendly service,at Hyde autocentre.”

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Posted 6 years ago

“Halfords auto centre Richmond Rd Olton took car to be mot tested today was served by Martin amazing service helpful and very polite will use this garage again definitely many thanks excellent service”

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Posted 6 years ago

“Took my car for a repair and was told it would take up to 3 working days to complete I got the car back over a week later their communication was none existent we had to make all the contact although they kept on saying they would phone us which never happened once contacted head office to make a complaint and that was a waste of time my advice is to stay well away from Halfords Autocentre’s and use a reputable garage”

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Posted 6 years ago

“Customer service is very very bad at Halfords Auto centre, Grantham and the person who is talking to us very rude and asking us to leave the place. We tried to find out the reason and they treated me and my wife very badly. They did not check the Vehicle properly and charged money for something and when we have had the same issue again and now they are saying different cause. We have already spent £142 but Halfords asking us to change different which cost another £100. We did not expect from this behaviour from Halfords but please please dont go to them because they are expecting us to agree whatever they are saying and if you raise your question then they asked the customer to leave the place. How rude it is? I am really disappointed and worried.”

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Posted 6 years ago

“Do not let Castleford halfords touch your car there all dodgey even the manager luck n danny they send your car to other dodgey people and then they bodge the job and used heat under my car when they shudnt then driving the car it sets on fire so please dont trust these people because there not good honest machanics”

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Posted 6 years ago

“Just had mot great service”

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Posted 6 years ago

“Shockingly unprofessional services. Rugby Warwickshire autocentres Unfortunately, the service I had at Halfords autocentres in Rugby Warwickshire, it was disaster. On in December 2018 I had full service and engine check of my car, I spent £224. The only people who was under the bonnet of my car I was Halfords autocentres in Rugby. Beside in January 2018 I had changed the timing belt with them. So since January 2018 only them who looked after my car. Yesterday I find out that under the bonnet of my car is ongoing rattle when engine is on, I would not noticed, but my friend points me out on it when I opened the bonnet he find out that the air filter which attached to the engine and another part were completely loose. They was not missing screws. Today I went back to garage and they told me that they will glued it to someone things to make it from rattle as they said the bolts were missing. It obvious not very professional services. First of all they did not putting back my skrew from the car or not skrewed them properly and they eventually get lost and star make this bad rattle and now in order to proper job, they glued the parts inside of the car and when I need to do further repairs I will need to change whole lot. But when job was done with air filter pipes, start to rattle the metal part which covers the engine and protected it from hot when you touch it. As I know I was not complaining on this part of my car when I come to the garage today, that metal part was not rattling at all. It's obvious, they broken some of the skrews and make it's looks like rattle was from this part, which it wasn't. I never had such unprofessional services done on the past with other garages. It's really discussing, he left me with broken part in my car, which is now constantly rattling and hit my engine from vibrating. The manger with very calm said to me that now you have rattle noise in this part. I don't think the full service I had in December was done very good, because today I have problems after that full service on my car and want to have refund or correct all problems .”

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Posted 6 years ago

“Customer service is great. Work completed is great. Prices are fair and they are honest. I trust them.”

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Posted 6 years ago

“I went in to my local Halfords branch(in Watford) to purchase two front tyres for my car. I was told by the gentleman at the front desk that the tyres are out of stock. I then asked him to order them to be fitted the following day. The time was booked for 12:30 the following day. I then rang the branch the following day to check whether the tyres have arrived, only to be told that no order was put through. A new order was then put through for same day delivery. I find it odd that I wasn’t offered the same day delivery the first time around considering I was there around 11:30am. The least you would expect is an apology for the inconvenience caused, very bad customer service. This is my first time using Halfords auto and definitely the last!!!”

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Posted 6 years ago

“My car went in to pontypridd today it was booked in for 9 am we took the car in and was told that the car would be ready in about 2 hours so went shopping and left it until 12, when I got there was ready to pay and I said ok was anything wrong to be told that the car wasn't even done then. I was then told that the car would be going in soon to be done and it would take another 2 hours as you can imagine I was not very happy to be lied to about my car. I will never use Halfords ever again and have also told my family and friends about the appalling service I have received today”

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Posted 6 years ago

“I have to say best customer service ever from Carl at Halfords Auto Centre in Sandhurst. His help, advice and courtesy meant that my car is being repaired totally under warranty. Thank you so much Carl. You were amazing”

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Posted 6 years ago

“Great customer service. Advice on best car seat for children from 9mths to 9yrs. They tried various car seats and advised which ones would fit best. Not just here you go and thank you. Always have safely in mind. Thanks guys”

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Posted 6 years ago

“Hi , I’ve been recently into one of the stores in Oxford Botley road to buy light bulb which I was charged 6.50£ and when I asked for traders discount as I work in the trade and I’ve showed my uniform as Proof that I was on duty at that moment , no discount was made and they said that I could have with traders card or employment contract , I’m not carrying my contract like that in my pocket plus the guys in that store are aware of us because we get every week vehicles that come from Halfords because their “techs” can’t fit lightbulbs in certain vehicles ... again outrage prices no care at all .... plus the bloke behind the counter was lecturing me why the light bulbs should be replaced in pairs ... my point of view rude as clearly they could see that I work in the trade ... shocking rates I got to say I hope you guys can do something about it in order to change that”

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Posted 6 years ago

“I need an item that they didn't have in stock, I ordered and they say next day around 10am. They delivered at 9am. 5 stars service!”

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Posted 6 years ago

“On Saturday Morning I had a bit bother starting my Car with it been so cold this week so I remembered the Advertisement on TV about Halfords battery trouble, so while I was down at Hartlepool I thought I would call in to see if they could fit a new Battery while I did the Shopping. Halfords Shop it's self was still Closed so I called into the Garage Office where I was warmly greeted and told it was no problem but they would have to wait until the shop was open before they could start on it. I left my car key with them and they told me to call back about 9-30 which I did I was told what the Price was which I thought was a Fair price for a good Job done with out any bother two lovely lads behind the counter. So if I have any more problems with the car I know where to go. Thank you Halfords.”

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Posted 6 years ago

“Mañana pretty much sums up the Halfords Auto Centre at Farnborough, Hampshire who had my car for all of Friday 4th January 2019 and the morning of Saturday 5th January 2019. Snotty customer service, criticising spark plugs as bought from their Halfords shop as being the wrong make and confirmed that they are correct according to the Haynes manual for my car, promptly replacing the spark plugs with the car’s manufacturers spark plugs at what is the correct gap for my car make and model. Halfords Auto Centre at Farnborough Hampshire managed to perform a diagnostic test on my car on Friday 4th January lunchtime, but were not able to actually tell me what the fault was or the result of the diagnostic test other than charging £49.99 for the task, on Saturday 5th January 2019 they allegedly intended to take the manifold off my car to look at something but did not actually do that preferring to put the car to one side until another time maybe another day. So having been charged for another lot of spark plugs and a diagnostic test, we’re still none the wiser as to what the fault is or what could be done. Safer to retrieve my car and take it elsewhere for a professional garage to look at the car with a view to repair the fault as Halfords Auto Centre Farnborough Hampshire are clueless.”

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Posted 6 years ago

“I am sad that I had to pick a star.mot failed due to oil leak, could not fix in time so went to another garage that could do the job. Rebooked for retest,n9 flexibility on time or day. Refused as they said oil residue had not been cleaned on engine. Asked for advice and they said they did not want to dirty garage, take somewhere to clean. Do not understand as the receipt for work was shown for failure on I'll leak.. The leak was not apparent as my drive way did not show residue of leaks”

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Posted 6 years ago

“Halfords autocentre ,Southampton road, Fareham,. In under AA parts and labour for new starter motor, quoted me nearly 2k ,to remove gearbox, replace clutch and flywheel as well,, Steer well clear, if you have AA parts cover, it might be worth finding a trusted garage and paying for it and then reclaiming,”

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Posted 6 years ago

“Told the chap what the tyre pressures needed to be. Checked this morning all 4 tyres were different pressures. Why didn't the chap listen to me ? Not impressed. In future please listen to the customer.”

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Posted 6 years ago

“Ripped off, incompetent employee's”

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Posted 6 years ago

Halfords Autocentres is rated 1.9 based on 832 reviews