Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 832 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked my car in for a service at the cost of £199, recieved a call stating my car needed balancing, totally cost £250, the car had previously been serviced 3000miles previous. After the car was collected it was making a squeeking noise when going over speed bumps, a noise it wasnt making before, the noise began to get louder and a then a knocking noise began when steering, so we book the car in with them again for a check, the machanic had the car for 3 hrs and said they could find anything wrong, but checked the suspension and car was machanically fine, advised to bring it back when they would have time to look again. Unimpressed i agreed and returned the car 2 days later, i was then told it was my suspension top mounts, and i needed new tyres the quote was in excess of £400. So we took it to another garage for a second opinion, who advised us our top mounts were fine and tyres still had plenty of life, the car had not been properly balanced and the air filter had not been correctly reattached when it was serviced. They told me that the shock absorbers needed replacing which was the first thing they noticed and very obvious they were unsure how this was missed by the 4 machanics at helfords, they also advised the noise was unrelated to that and not something they would expect from a car with 44k on the clock. They are now having to do a extensive check to find the problem, that was not a issue till halfords got their hands on it.”

Helpful Report

Posted 6 years ago

“I phoned Halfords autocentre to see if it was okay to get my car battery checked. The following morning was confirmed as fine. Upon arrival I asked how long it would take. Halfords said 1 hour. I walked home. Most of the morning was spent chasing up this simple procedure via phone, which is very poor. Around 1pm Halfords still had not phoned me so I phoned them. Halfords told me I needed a new alternator. I asked how much? They said they would find out. Surprise, surprise I had to chase this up as well. At around 1530 hours I phoned again, they said the car was ready for collection. A little confused I said you have not quoted me a price for a new alternator nor have you told me you cannot undertake the work today. I urgently needed the car the following day, which caused a massive inconvenience before the Easter holidays had started. I went to collect the car around 1630 hours and was quoted over £600 to replace the alternator. I said I would think about it, but I had already made up my mind not to let Halfords proceed any further. For a comparison I was quoted £400 including VAT from another local garage. The car was subsequently taken to another garage as I was not convinced of Halfords findings. This garage was completely in a different league in terms of professionalism. The car was booked in properly. A parasitic drain test was performed along with diagnostics etc. It was concluded there was no issue with the alternator or car. The garage informed me that Halfords had fitted a poor branded/quality battery several weeks ago and that one of the positive terminals was loose. This should have been tight and was most likely the cause the issue. The car battery was fully charged and the terminal replaced at a cost of £37. This really frustrated me that Halfords were trying to charge for work that did not need to be undertaken. In the future I would avoid Halfords autocentre at all costs and use a more trustworthy and helpful establishment. Halfords autocentre is too profit driven and they lack customer service skills. As soon as a fault is found they try and charge you for it rather than examine and investigate the root cause of an issue, which is poor workmanship. I am very shocked by this experience and I wish these companies were investigated fully so other innocent individuals are not handing over there hard earned money to what I perceive as a very fraudulent profit driven company. I would hate to think based on this experience and past I have had with this company how much they have taken out of the pockets of vulnerable individuals. My wife and I will not be using them again and they will 100% not be recommended to anyone that I know. AVOID”

Helpful Report

Posted 6 years ago

“service at Withe City in Manchester is an absolute and extreme jockeys with a client. I do not know if the service does not understand English or what it does? The sales system is a mockery. Get information: Your Halfords order no. 2101705829 is ready. Please visit our White City store to collect it. We are going to hold your items in 7 days .... Withe City informs me that this is an information about resignation. Two days the same situation. It will describe it on social media. Never again Halfords. NEVER!”

Helpful Report

Posted 6 years ago

“Absolute disgrace of a service and aftercare. Cancelled mot at 8.55 am on a Friday morning when my van was due in at 9 am. No management to speak to and no phone calls after. Email to them was also blanked. Don't go near them.”

Helpful Report

Posted 6 years ago

“took my car in for interim service and mot - cost £144 - maybe its me being naïve but all they do on a service is change oil and filter everything else on 46 point service is recommendation and will cost extra eg replace coolant,renew pollen filter,oil system flush etc - will only ask for oil and filter change next time - excluding mot this check probably cost £100”

Helpful Report

Posted 6 years ago

“The Halfords I use is along Victoria road Fenton stoke on trent. I would not take my car anywhere else. Matthew and Gary are very helpful their customer service is second to none. If I need any advice or if anything needs doing to my car (normally mot and service) I know I can trust these guys and the team I know that I won't be ripped off at all. I have had other work done on my car and have had no problems at all.”

Helpful Report

Posted 6 years ago

“I sent my car for service at Garage 256 though MOT was due in a few days, they did the MOT first and the results came failed, the diagnostics were fixed and they did the service as well, I was happy of about Action Halfords took, my car is running smooth”

Helpful Report

Posted 6 years ago

“I had to take my car to halfords in tilehurst reading to take off my turbo an my a180 mercedes and send details to AS 're a warranty claim. They booked this in a short notice and kept me up to date at all stages. The staff there were very help full and would certainly use them again”

Helpful Report

Posted 6 years ago

“Booked in to get rear brake pads replaced (recommended by Halfords when I had my MOT there), they said it would take 2 hours, rang after 5 hours, wrong pads were delivered (seems like the same excuse each time I take my car there), they have them now so will take an hour, 2 hours later collected my car, then told it took so long because brakes had ceased (Hmm?), 7 hours in total to replace the pads, no apology, said i would need to return for clips on the rear calipers to be put on? On the invoice spelt my name wrong even though I have been a customer of theirs for the past 5 years.”

Helpful Report

Posted 6 years ago

“As a mechanic I checked my partners car for its MOT, the rear tyres were getting close to the minimum of 1.6mm but still above and legal. She submitted her car to Halfords Ayr for test - Failed on both rear tyres and had 6 advisory items. We complained to DVSA who called the car in to check the items - Failure items overruled as the tyres were ok and 4 advisory items removed. Halfords were trying to rip the customer off for the sale of tyres, corroded springs and exhaust. Contacted Halfords customer services to complain and never received an apology ! Just told that it was the testers discretion to fail for tyres. Not the case as tyre tread depth is measurable so they either pass if above 1.6mm and fail at 1.6mm or below. They will never see my custom again.”

Helpful Report

Posted 6 years ago

“I have had both my cars serviced and MOT's at Cheadle Halfords Autocentre for about the last 10 years and generally was satisfied. In July 2016 the exhaust on my Honda Civic fell apart. I didn't check exactly which part was broken but took it to them for repair. They told me the complete exhaust system was corroded and needed replacing. That, plus an MOT, cost a staggering £504. After such expense I sprayed the new exhaust with two coats of heat resistant paint in an effort to prolong its life. Two weeks ago the exhaust came apart again. (Relatively soon I thought, compared to an 'original' exhaust). I took it back to Halfords for a quote. They told me, again, that both rear and middle sections needed replacing, at a cost of £299. I queried why it was necessary to replace the middle section (not just the back box) and was told " yes, the springs (which hold the sections together) have 'gone'." The written report said 'bracket broken' Though my days of crawling under cars have long passed, I took it home, put it up on stands and took a look. It looked to me as if all that was wrong was that the weld fixing the back box to its connecting flange had failed allowing the pipe to slide out. There appeared nothing wrong with the connecting bolts, the springs, nor the middlle exhaust section, all of which showed very little sign of external corrosion. I just had the rear box replaced at a local independent garage for £99. There was nothing else wrong. I've personally exprienced the constant 'upselling' that goes on at Halfords. I've been told several times I need to buy their expensive fuel additive treatment because 'there's a lot of carbon around the injectors' (oh yea???!) due to my using 'supermarket' deisel. My Caravelle has run 120,000 miles problem-free on largely supermarket fuel. I've also been told my battery was showing very weak charge retention (and should be replaced) when this was a Halfords own 3 year guarantee battery installed new just a few months before. Having been a loyal customer of Halfords for many years I am saddened to find that they think it is ok to lie to customers in this way, and to cheat them into paying for work which is not necessary. I'll be using today's garage in future (at least if they 'rip me off' it's likely to be less than at Halfords!).”

Helpful Report

Posted 6 years ago

“Disgusting Service, mechanics are incompetent and are only good at fixing lightbulbs and changing tyres. Took a car (recommended by auto protect) in for as it was losing coolant, was called and told that they had solved the problem and repaired my thermostat housing I collected my car and 15 mins into the journey home my car seriously overheated. Halfords had now closed and so I went to them following day and they arranged a tow truck to bring my car back. They then call me and tell me they have solved the problem and for me to come and collect my vehicle. Two weeks go by and I notice oil going to my coolant I then start calling the different Halfords Autocentre closest to me and the staff being very immature were giving false name, Abz was calling himself Steve I then get told halfords Croydon would be able to resolve this issue so I then took it to them and they tell me they cant fix the issue they can only CHARGE me for a diagnosis to confirm it was the head gasket even thought it already been previously confirmed it was the head gasket by Halfords Beckenham. Small issue of losing coolant then turned into a massive issue of a head gasket failure and one of the pistons damaged which they could not even fix as they're mechanics are useless and should probably go back to college and learn another trade. Disgusting service and seriously recommend you AVOID!!!!!”

Helpful Report

Posted 6 years ago

“What went right. Completely unethical. Now can your Colchester branch sell filters to 80% of customers?, when other branches are closer to 10%? something smells. Vindictive management who make staff lives hell. You either lick boots or are out!”

Helpful Report

Posted 6 years ago

“Helpful staff. Where able to fit me in when I needed to!”

Helpful Report

Posted 6 years ago

“Very pleased with ethical treatment at Halfords Wokingham”

Helpful Report

Posted 6 years ago

“A team of liars went to renew the mot and requested repairs that were not absolutely necessary for my car. avoid them”

Helpful Report

Posted 6 years ago

“I inquired about new window wipers needed as part of a M OT finding quoted £20 each for my wipers of which I wanted two £40 in total Then was quoted £8 extra to have them fitted WHAT HAPPEN TO YORK ADVERT OF FREE FITTING Very disappointed But so are you as you losted the custom Reply if you wish to denise45p@gmail. com”

Helpful Report

Posted 6 years ago

“The prices at Halfords autocentre are good. However, the service is very slow. I went to the Ilford branch and it took them almost two hours to change four tyres. There is a a lot of wasted time and staff standing around chatting and doing nothing. There is no sense of urgency to get the job as quickly as possible, especially when you have a customer waiting watching your every move. It would be good if senior management at head office looked into this across all branches. When it comes to tyres changes and puncher repair, Halfords should aim to service the customer as quickly as possible, especially as many independent tyre repair shops provide a much faster service. From my experience, even Kwik fit are quicker, I would have gone there if it was not for the better prices that Halfords had online.”

Helpful Report

Posted 6 years ago

“I order a bike on line too be delivered on the 1st of March when rang asking were it was i told they had tried to deliver but no one was in which is a complete lie am very disappointed 😞 with Halfords i expected better surely they should have left a card to say they had been but NO CARD LEFT I CANCELLED THE ORDER many thanks laura Davies”

Helpful Report

Posted 6 years ago

“Friendly people who are helping you to choose the right thing for you”

Helpful Report

Posted 6 years ago

Halfords Autocentres is rated 1.9 based on 832 reviews