Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 832 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 832 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had an Mot for £10 that was a great value offer and the new Sidcup branch were quick and efficient. Saved me at least 30 minutes on the usual place plus £17 in my pocket.. Pretty happy with that.”

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Posted 6 years ago

“Took my car for a service to wigan halfords, car was booked in for 11 am, dropped it off at 10.40 am. Was told about 2 hrs to complete service (management booked it in at 11 am cos apparently they didn't have a lot on that morning )phoed after 2 hrs to be told they would ring me when it's done. After 4hours I walked to halfords and asked if my service was finished, it turns out it hadn't even moved from where I'd left it.i asked the manager if he was winding me up, he replied just cos we booked it in for 11 doesn't mean we're going to to it then. Luckily I hadn't paid any money in advance and got my keys back , as I was leaving he was still saying we can do it tomorrow we can do it tomorrow, I should have been angry but to be honest it was so pathetic I found myself laughing at their ridiculous customer service”

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Posted 6 years ago

“I have only given this one star as I have to, to register it. Halfords in Folkestone is the worst ever. DO NOT USE THEM. We paid in advance on line and booked an MOT and service two months ago. Two days before the service they said we cannot do it. NO STAFF. Bookings should not be available on line if they cannot complete them. They said they could do the MOT so the car was dropped off 11 am this morning. We went to the hospital and were out of touch. They knew it was a diesel and never said to us when we left it that they needed to check when the cam belt was changed. so did not do the MOT either. We have had our car done there for the last 8 years but never again. Also they cannot refund the money so we have to wait as the booking was on line. What a load of ______. The manager was far from helpful or apolgetic. BEWARE”

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Posted 6 years ago

“Booked car into kirkintilloch glasgow branch for wheel alignment. Got a call an hour later telling me the front passenger side wheel bearing was on its way out and they wouldn't be able to do the job Guy on reception was very friendly and explained that the booking was cancelled and to phone customer service for a refund which I did. He then told me they could fix it for just over £400 which I thought was very high so took the car home and will take it to a local independent garage. Felt I was treated fairly and the staff were very helpful and informative.”

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Posted 6 years ago

“Halfords Gets most of the items from Euro car parts. Not a problem. Euro car parts is a Awesome place for sourcing everything you need for your motor. I paid £252 ok I thought I get the midrange brakes and disks would have been fair,, however I got the cheapest. So I paid £200 for the labour missing most of my loose change in my cup holder and feeling pretty ripped off. And AA brake down paid for my Calliper labour and fluid. They made a hefty profit. I suggest shopping around you would get a much better deal than this.”

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Posted 6 years ago

“Had my mot booked in with Tolworth Autocentre for Saturday last and they rang a couple of hours before and said that their mot machine had broken! I was over that way especially for it that day but rebooked it in for the following Wednesday. I arrived an hour early as I had to come straight from work. Free tea and coffee, magazines, lovely warm reception area, friendly receptionist, great big glass viewing area so you can see your car being worked on if you wish. They managed to do mine an hour earlier which was great, very impressed and thorough, will definitely go back 👍🏼”

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Posted 6 years ago

“Halfords wakefield poor service.. Total disgrace”

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Posted 6 years ago

“Took my car to Staines Branch for Service and Mot. The guy carrying out to MOT was aggressive hostile rude..Very unhelpful...Poor Customer service skills... I will never use Halfords service centre again. And certainly not recommend them to anyone.”

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Posted 6 years ago

“Torquay branch awful, booked in for mot retest told bring it in for 8.30 then told they can't do it today,it's too late and it should of been in at 8, why didn't they say that in the first place?... unhelpful ,zero customer service. don't waste your time or money.”

Helpful Report

Posted 6 years ago

“Took my car to Halfords Weybridge for M.O.T. My car has had a regular service history and was sure it would pass. They failed it on multiple things including the fog bulb which they were gonna charge me £100, they then said the filter needs to be changed which would cost me another £1000. I told them to just fail it and I would go elsewhere. The staff are very rude and I’ve never felt so intimidated in my life. It was so upsetting. I took my car elsewhere and it passed the M.O.T with no issues. I will NEVER go back Halfords. How can they treat people like that, a total disgrace!”

Helpful Report

Posted 6 years ago

“After spending 300 pound for a new bike for my son that halfords assembled. My son jumped on and within five minutes the back wheel came off resulting in him going g to AE. After further inspection we realized the front forks were the wrong way round.”

Helpful Report

Posted 6 years ago

“Took my car to Halfords Stafford for M.O.T. My car has had a regular service history and was sure it would pass. They failed it on multiple things including the fog light system which they were gonna charge me £400, they then said the breaks needed fixing which would cost me another £700. I told them to just fail it and I would go elsewhere. When I turned up to collect my car 4 of the staff stood at the counter sniggering and I’ve never felt so intimidated in my life. It was so upsetting. I took my car elsewhere and it passed the M.O.T with just a couple of minor issues that were resolved but nothing about the faults that Halfords said they noticed. I will NEVER go back Halfords. How can they treat people like that, a total disgrace!”

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Posted 6 years ago

“Shockingly bad. Defective parts. No communication when complaint raised.”

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Posted 6 years ago

“Booked an MOT online, they then called to cancel it, said they'd refund my payment but never did. So I rebooked with them for another day, they said they'd use the payment they'd never sent back for this appointment. I had my car checked by a master technician before taking it to Halfords, he told me the only thing wrong was the back brakes. Halfords failed the MOT, citing the brakes (as expected), apparently my oil was also pale, overfilled and full of water, plus leaking heavily. They couldn't test the emissions due to the brake problems, as far as I know, if you can't complete the MOT in full, you can't fail the car, all you can say is it can't be MOT'd at all, but I digress... Was told it would cost £3-500 to fix the back brakes, that they'd need to take the back end of the car apart to find the fault and with it being an old car they probably wouldn't be able to put it back together. They said the cost of the repairs would be more than my car is worth, hinting that I should scrap it. My husband is a mechanic, he called them and suddenly they're saying oh yeah it's an easy fix really, just back brakes and drums etc etc. Whereas to me it seemed a lost cause. I decided to have it towed home and have my husband do the work, once I said this, the woman on the phone became short with me, ringing me up asking for payment, which had already been agreed, and giving me one word answers. When the car came home, the battery was dead, odd for a car that's never once failed to start. The 'pale, watery oil' is black as ink and between min and max on the dipstick, the excessive oil leak is a small drip, nothing like the pooling river it was made out to be. And the parts to repair everything amount to £100. Big price difference there if you do it yourself! The tow guy said they probably saw my car, 19 years old with very low mileage and a solid engine, thought they'd exaggerate the faults so I'd think its too much hassle, then they could have taken it as scrap, MOT'd it and sold it for a profit. I don't know how true this is, but it's definitely suspicious. I'll take it somewhere else for the retest.”

Helpful Report

Posted 6 years ago

“Most unhelpful staff upstairs in cycling with exception of the cashier. Would never return, did want to buy a new bike but will spend my money elsewhere”

Helpful Report

Posted 6 years ago

“Just been to halfords autocenter Sunderland for my M.O.T. Failed due to cut which is not actually cut but small and fine cracks. It also failed on engine oil leak which is oil from recent oil service which settled on the shield underneath. Crooked and dishonest business. Avoid and never look back!!”

Helpful Report

Posted 6 years ago

“Halfords falkirk take your money and then refuse refund for faulty item New young manager the worst I e felt with in 40 years at the falkirk branch Avoid”

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Posted 6 years ago

“After buying a dashcam at £350 and having multiple problems I was advised by Nextbase to take it back for replacement The young manager refused and banned me from the falkirk store and also phoned the police because I refused to leave I know my consumer rights but this young upstart obviously doesn’t I used halfords falkirk for over 40 years and spent thousands but now I’m taking my business elsewhere”

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Posted 6 years ago

“Brakes didn't work after MOT work, didn't touch the brakes, apparently ? because the mechanic advised when they carry out MOT the brakes do not get touched -- how did they know and repair my brake light if the brakes where not touched. nearly crashed on the way home, Used Halfords before , never had any problems, they wont be receiving my custom again. Made a complaint - was advised the brakes failed due to wear and tear? and could of gone any time, but 4 males came to pick up my car- one said not surprised brakes dont work the pipe has not been put back on!”

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Posted 6 years ago

“Took out a service plan @ Halford's (Blackburn branch) I am going to cancel it when the bank is open. After being told I need a number to use my plan I took my plan with me when I went to pick it up (as they tried to charge me again) and was told again I need a number, eventually they agreed I had a plan. I drove my car home and noticed the external temperature reading was stuck at 36 degrees and a few weeks later lots of alarms on the dash board came up, so I took the car back and after charging me £49 to plug their computer in, they told me it was some water in the electrics, soon the alarms came up again but this time the car would not drive so I had to call the AA out who got it running again so I could drive it home, I took it back to Halfords who wanted to charge me £49 again to find the fault they either caused in the first place or failed to fix, so after telling me they would not charge me I got a taxi home so they could have a look at it again, after 2 hours they rang me up to tell me I could pick my car up and to take my car to a auto electrician as they won't be able to fix it.”

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Posted 6 years ago

Halfords Autocentres is rated 1.9 based on 832 reviews