Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 834 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 834 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 23rd April 2025

Ardrie Kleyn

Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had a "full" service at Halford in York.. Took well under an hour to do the 77 point "check" and change oil, filter and air filter. Didn't even take it for a test drive. How do I know.. Because the dash cam I bought from Halfords previously recorded it. This is blatant cheating and fraud. I asked if I could hang around and the guy said due to covid I can't.. Ok.. but I am already on the office just like all the other customers.. Does the virus take time, count to a 100 before it infects people? Come on! I will be taking the recordings to Trading Standards, who not so long a go found fraud in their Bristol branch.”

Helpful Report

Posted 3 years ago

“Dear Liz @ Halfords Please let me make it clear, I refuse to follow links, and waste any more time & money trying to contact your none existent so called customer care! Do your job and ring me? Furthermore not interest in which side/or department Halfords chooses to split the company up into, YOUR ALL HALFORDS. In the mean time I am quite happy to continue and show people what Halfords are really like, over 4 months and still no phone call? Would you call that a good service “seriously” Liz? !!! Took our car in for 4 new tyres at Halfords ended up with 2 alloy wheels damaged, under-seal ripped off underneath and left dangling, (which according to Halfords was the cars fault? Manager confrontational attitude problem) and to top it all found they had rummaged through the glove box and personal property to find the service manual to check when the next service was due? (Excuse: looking for the wheel nut) was sent down the road to a wheel repair shop who told us it needed a diamond cutter company to repair it? Also: that we were the 3rd car this week with the same problem sent from Halfords. Contacted there head office several times not interested no reply from them at all, what a bunch of cowboys should hold their heads in shame. Spent over 2 days running about / over 100 miles and taken 5 weeks to sort out at another branch and now over 4 months still waiting for them to complete their investigations so they say? Now we have ended up with 2 shiny refurbished wheels and 2 dull ones. Beware people not a professional company with little or no respect of people’s property, AVOID LIKE THE PLAGUE!!!!! UPDATE: Dear Reader Matt, Yes they did give our car back not saying a single word about any of the damage? Plus I sorted the underseal out my-self in the end because even with photo evidence still total disrespect and ignorance of the matter.”

Helpful Report

Posted 3 years ago

“Damaged my gear box when replacement of clutch and flywheel,now surprisingly Deny any wrong doing.Customer service team and regional manager all Corrupted, just covering each other.Stay away from Halfords Autocentre,If you want your car messed up and pay bill,then go to this useless garage.”

Helpful Report

Posted 3 years ago

“BMW 1 series's MF58LZL,this case is ongoing,on trust pilot reviews, customer service dept apologize, however can Halfords Autocentre repair my Gear box issues, they have had nearly One thousand pounds.”

Helpful Report

Posted 3 years ago

“Your garage did poor quality workmanship on my BMW 1 series's, they have charged nearly£1000. For New clutch and flywheel replacement, Ruined my Gear box, damaged, surprised Deny all knowledge.Halfords auto centre is nothing short of Corrupt and Dishonest practices.Ive Reported to Trading standards”

Helpful Report

Posted 3 years ago

“Avoid Halfords Autocentre Strood there try taking your money. Had my mot done in January and failed which is fine had it repaired and take Friday for retest to be told it not be fixed properly so take it away to be repaired and take it back friday for to tell them there no appointments till today. Take it back down today to be reset because the only day there had free to be told can’t get a retest because your 10 days is up you need to pay full prices. But don’t tell me this on Friday. This is probably the reason there can’t get me in till today because there want more money from me. Which there can think again because I am not going back. Had my test redone and the advisor halford autocentre done are nothing wrong with them so looks like there trying rip me off but don’t work.”

Helpful Report

Posted 3 years ago

“Halfords at Strood wot a let down no viewing area fails my car on silly things went to another garage it passed if I left it there I would have contacted vosa as I’m a ex tester myself mr m wraight so never again I use halford rip off”

Helpful Report

Posted 3 years ago

“Halfords damaged my car and as part of restoration efforts they put all the old parts back. Not only have I received no refund for the service which was undone I have also been forced to take my damaged car to a garage and pay for a 3rd party report at my own expense as they don’t admit liability. The coils where fine until you touched them and a 3 year old car with 20,000 cars from a German manufacturer do not have these issues. I really hoped you would do the right thing and now I’m having to take you to court to recoup the damage done.”

Helpful Report

Posted 3 years ago

“Vehicle damaged!”

Helpful Report

Posted 3 years ago

“Their customer service is not good and the quote I had for repairs was way too high as they use premium parts”

Helpful Report

Posted 3 years ago

“Could not reset service warning light on Range Rover and did not help to rectify. Had to go back to main dealer and will have to pay for another service for them to reset. Very poor service and poor after care. AVOID!”

Helpful Report

Posted 3 years ago

“Took car to St Albans 8am for diagnosis of rattling under wheel arch - car under warranty. They phoned at 3pm to say it was the main drive shaft, not covered by warranty and would be £700 to fix. I contacted the dealer I bought the car from and told him. He called the warranty rep who said the repair would be covered under the warranty and who contacted Halfords St Albans to ask why they had told me it wouldn't be - but got nothing in the way of explanation. The dealer asked me to bring the car back to him and took it for a drive with me. He is confident the problem is NOT the main driveshaft and, even if it had been, the £700 quote was extortionate. In his words, Halfords were trying to con me, as a female who had no idea what the issue was (and knows nothing about car engines) and had blatantly lied about the repair not being covered by the warranty. Never going near Halfords again.”

Helpful Report

Posted 4 years ago

“Had the car booked in for it’s mot the start of last month, told instant fail due to left arm and ball joint. Paid for repair costing over £220 to then book it back in as problems since with a clunking sound, told engine mount needs replacing. Another £150. Still clunking and banging and tonight car started to stutter and dropped at the left side of the car and left tyre suddenly completely flat. Luckily my kids were not in the car and there could have been a serious accident, absolutely fuming with Halfords as I have been extremely patient with them after being told on the second occasion they couldn’t see a problem. Clearly the problem has been caused by Halfords as there was no problem with the ball joint before it was taken there. Going to be contacting them tomorrow morning and seeking legal advice. Should not be trading or even touching cars when they clearly haven’t got a bloody clue what they are doing. Honestly never again.”

Helpful Report

Posted 4 years ago

“Took my car for brake pads no calls from halfords I had to call them 12 times 4 days later repaired expensive won't be going back there”

Helpful Report

Posted 4 years ago

“If you want to get a bad attitude with backchat from security guards with superiority complexes, go to Walsall (Bescot), you’ll be satisfied (for once at Halfords).”

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Posted 4 years ago

“Never again Hopeless, went in for a service and MOT, plus spark plug change, 11000 miles only, no problems, left with a car that wouldn't accelerate properly in any gear. Left them to look at it another day and was told no problem found after driving it. Insisted there was and they finally conceded that one of the spark plugs was cracked. Was as if they were trying to fob me off, but they eventually changed them (only have their word, no trust in their services), seems ok now but when I said was a potential safety issue and after spending loads of money my car was worse than before, they said it wasn't their fault. When I first picked the car up, a piece of trim and screws were in the passenger footwelll and had to get a mechanic to fit it, just sloppy all around - happy to take your money but not ensure you get the standard of service expected. Wouldn't shop at a Halfords store now as a result. Stress and hassle for hours for lots of expense. Avoid.”

Helpful Report

Posted 4 years ago

“Very expensive. Will not go back. £634 for MOT/Service, pick car up and its rattling really loud. Take it back and tell me it's the back wheel bearing and its dangerous to drive. Quoted me £300 to get the work done. I said no, your too expensive. Took my car to Basford garage, they did the work fast and charged me half the price quoted by Halfords. It doesn't end there, as this was 6 months ago! I get Klarna charging me £129 for the MOT/Service from Halfords. I have to ring Klarna to explain I paid on my card and did not use my Klarna account. Will not use again!”

Helpful Report

Posted 4 years ago

“Byfleet Halfords Autocentre. Took 2 days to complete MOT and Service, trumped up charges for parts. Originally £234 for Full service and MOT to just under £800 including parts. Lack of communication when promised, made me waste 10 hours waiting just to be told won’t be done till the next day even though he said to wait a couple more hours and it might be done on same day. Absolutely disgusting attitude on the phone, misleading sale of back tyre even though on MOT it passed with original tyre. He said they missed it during the Full Service so obviously didn’t properly carry this out considering the cost of the service. Absolute will not be giving any business to Halfords ever again.”

Helpful Report

Posted 4 years ago

“I booked my car in for a service at the Bishops Stortford Autocentre & found them to be incompetent & lazy. Booked in for 08:30, arrived early to be told I'll have to wait all day as they only had one member of staff working. When I questioned this I was told they can't start yet anyway as they were yet to receive the parts. When collecting I was very specific that an entry on the online service record needed to be made due to it being a lease vehicle. On two occasions I was told this had been done. I enquired with the UK vehicle manufacturer and was informed a service entry had not been made. fortunately, the Halfords call centre staff were able to assist. Had I not enquired I would have received a considerable bill from the leasing company & the warranty would have been void. To top it off, I checked under the bonnet and the whole area was covered with oil - a signature of the shambolic service I received. I booked with Halfords Autocentres as I read many positive reviews however it seems the garage at Bishops Stortford falls far below the standard set by others.”

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Posted 4 years ago

“Took my car in to Letchworth for a MOT today, my 1st time with them, afterwards my recently bought & fitted dashcam from the Halfords Store no longer switches on when I turn the ignition. I checked the footage and it shows a staff member getting into my car and from then on it not turning on, meaning they disabled it and never resolved it. I have not idea how to fix it meaning I'll have to go back to the Halfords Store. I'm certainly not going back to the Autocentre I don't trust them at all now...”

Helpful Report

Posted 4 years ago

Halfords Autocentres is rated 1.9 based on 834 reviews