“My client has been purchasing hair from you for four years… The balayage or root from the last purchase turned pink… I called customer service and also emailed and nothing was done to rectify the problems so she had to purchase new hair and I had to give it to her at cost, which means we both lost out. She’s very upset with this company as MI as we both have been valued customers”
Hello Jean,
Thank you for your feedback, we're really sorry to hear about your experience. We definitely want to make this right and will be reaching out to you directly to help find a resolution.
“Am still yet to receive order or status of delivery that I paid $70 for expected shipping which was placed on 4/29/25. Today is May 5th still no communication on delivery or status let alone refund for an expedited shipping I never received”
Hi Natalie,
Thank you again for taking the time to speak with us earlier. We're glad we were able to confirm that your order, placed on April 29th, was successfully delivered and signed for. We understand how important clear and timely communication is, especially when expedited shipping is involved, and we sincerely apologize for the lack of updates regarding your order status.
While the package was delivered, we recognize that the absence of tracking updates and confirmation led to understandable frustration. We’re actively working to improve our communication process to prevent this in the future.
If you have any further questions or need assistance, please don’t hesitate to reach out to us at info@halocouture.com. We truly appreciate your business and your patience.
Hi Nichole,
I am glad we were able to speak on the phone and confirm you were able to locate your order :) I hope you enjoy your Halo! Have a great day!
Hello Jennifer,
We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email.
Again thank you for your feedback, wishing you a wonderful day!
“Sent wrong items- when I called to have it corrected the girl was less than jazzed to be helpful. She was rude, cut me off several times & couldn’t overnight the correct items so I could do the install on the client. When i asked her is I was out of luck through no fault of my own, she replied Yes. LOL I will be finding another supplier. Shipping of $30 for a small envelope is ridiculous and hair quality on certain colors is not good. This was the last straw for me.”
Hello Nicole,
We are so sorry to hear this was your experience. We are happy we were given the opportunity to resolve this concern. We appreciate your feedback and strive to provide excellent service to all. We hope we were able to turn your experience around and we can continue to be apart of yours and your clientele's hair goals! Please reach out to us if anything arises at info@halocouture.com, we are always happy to help!
Hello,
We sincerely apologize for the experience you had with our customer service and the hair quality. Your feedback is invaluable to us, and we want to make things right. Please reach out to us at info@halocouture.com, and we will do our best to resolve your concerns. Thank you for bringing this to our attention, and we hope to hear from you soon.
Wishing you a great day!
“After receiving the bang extension, I was not happy at all with what it was after the price I spent. I’ve gotten the halo extension and the pony and was fine with them, so I thought the bang would be good. NOPE! They should only charge $25 for how it was made. Thin”
“I have order a few pieces from you and have been for the most part satisfied; however that is last order where I order the Bang in color 2 was disappointing. After washing the Bang, it was obvious that it was recently dyed. Also there were very short piece cut out out of it.
I am not sure if the Bang was a return that you sent to me or what. Very disappointing and if my client did not need it for an event, I would have returned it.”
