“Disappointed to learn after purchasing that the replacement tabs for the tape-ins are no longer being restocked. These are essential for maintenance and should’ve been clearly noted before buying.
There was no upfront notice or disclaimer when purchasing, and that’s unacceptable for such a high-ticket item. I love the quality of the hair, but the lack of transparency about product phase-outs—and not supporting maintenance for your own systems—feels like a bait and switch.
This has made me rethink any future purchases. Please consider clearer communication and continued support for customers who invest in your extensions.”
Hi Amanda,
Thank you for sharing your concerns, and we’re truly sorry for any frustration this has caused. We understand how important replacement tabs are for the maintenance of your tape-ins, and we recognize the disappointment of learning about their availability after your purchase.
We appreciate the feedback regarding our communication and are actively working to improve transparency about product availability and phase-outs. Your investment in our extensions is valued, and we want to ensure you feel supported throughout your experience with Halo Couture.
If there's anything else we can do to assist you or if you have further questions, please don’t hesitate to reach out to us at info@halocouture.com.
Warm regards,
Team Halo Couture
“Dear Halo Couture Partner,
I have been a loyal customer and professional salon partner for years, with locations in both New York and Florida. I wanted to take a moment to share my concerns regarding the recent price changes for your products, specifically the Halos.
As a pro salon, we’ve always valued the quality and service your brand provides. However, the recent price increase has put us in a difficult position. We have always absorbed the costs associated with product pricing, managing the risk, installation, and consultations for our clients. Now, with this price change, we find ourselves unable to pass these additional costs onto our retail clients, which places a significant financial strain on our business.
We are proud of the service we provide, and it’s disheartening that after years of partnership, we are now left to absorb the brunt of a price hike that we simply cannot absorb without compromising the value we offer our clients.
I truly value the relationship we’ve built over the years and hope there is an opportunity for further dialogue around this issue. It’s vital for us as professionals that pricing remains fair and reflective of the services and risk we undertake on behalf of your brand.
Thank you for your time and consideration. I look forward to hearing from you and hopefully finding a solution that works for all parties involved.
Sincerely,
Livio Rosado
livio@greenroomsalon.com”
Hi Livio,
Thank you so much for your message. First and foremost, we want to express our sincere appreciation for your continued partnership over the years — it truly means a great deal to us.
We completely understand the challenges our recent price increases may present, and want to assure you that these decisions are never made lightly. Like you, we are committed to building strong, mutually beneficial business relationships, and we greatly value the one we’ve built with you.
Unfortunately, we are currently experiencing a significant rise in the cost of supplies and materials across our entire supply chain. These increases have had a substantial impact on our operating costs, and despite our continued efforts to manage and absorb them, it is no longer sustainable for us to do so entirely on our own. As a result, we’ve made the difficult but necessary decision to adjust our pricing in order to maintain the quality and service you expect from us.
That said, we sincerely look forward to continuing our relationship with you and want you to know that we are doing everything possible on our end to maintain competitive pricing and remain the best value and solution for you and your customers.
“I ordered a #2 it was odd color, didn’t match swatch. The color was just kind of greenish. But the service I got was good but they sent out the same thing. I think you need to pull that whole batch. I finally had to get a #1b but it really didn’t match great it was a little too dark, but hopefully it’ll blend.”
Hello Babbette,
Thank you for sharing your experience with us. We apologize for the issues you've faced regarding the color mismatch. We take your feedback seriously and will look into this matter further. Your satisfaction is important to us, and we definitely want you to find the perfect match. Please reach out to us at info@halocouture.com if there’s anything else we can do to assist you. We're here to help!
Wishing you a wonderful day!
