“My order was canceled due to no stock so I never received the product :/ Also no one replied to my response asking when my color / length would be restocked”
“I’m very disappointed in how much the cost has gone up on these. I think the tariff charge is ridiculous and the shipping protection is another added charge. It makes it hard to retail these because they are too expensive.”
Hi Heather,
We totally understand your frustration and we appreciate you taking the time to share your thoughts.
Since March, we've been hit with significantly higher tariff charges on many of our imported inventory items. Unfortunately, these costs directly impact pricing, and we've done our best to absorb as much of it as possible before adding the Tariff Surcharge. To help ease the impact for our customers, we've also introduced a Tariff-Free Shopping section on our website featuring products that aren’t affected by the Tariff Surcharge.
We also wanted to let you know that shipping protection is optional and can be taken off your order at the time of purchase :)
We’re committed to transparency and doing right by our customers. If you have any questions or would like help finding items from the tariff-free section, we’re here for you! Please reach out to us at info@halocouture.com.
Best,
Halo Couture
“Hair quality has been consistently good. Ordering process is simple. The new cost of hair went up a ton but the retail price did not! That is poor business practice and hurts the small businesses that support you. Costs across the globe have gone up, this raise should have included our sale price as well as cost.”
Hello Dee,
Thank you for your feedback. First and foremost, we want to express our sincere appreciation for your continued partnership over the years — it truly means a great deal to us.
We completely understand the challenges our recent price increases may present, and want to assure you that these decisions are never made lightly. Like you, we are committed to building strong, mutually beneficial business relationships, and we greatly value the one we’ve built with you.
Unfortunately, we are currently experiencing a significant rise in the cost of supplies and materials across our entire supply chain. These increases have had a substantial impact on our operating costs, and despite our continued efforts to manage and absorb them, it is no longer sustainable for us to do so entirely on our own. As a result, we’ve made the difficult but necessary decision to adjust our pricing in order to maintain the quality and service you expect from us.
That said, we sincerely look forward to continuing our relationship with you and want you to know that we are doing everything possible on our end to maintain competitive pricing and remain the best value and solution for you and your customers.
“I love the halos. This was my first bang purchase and I was disappointed in the quality. The hair felt nice but the way it bubbles out of the net was odd and very unnatural looking. I wasn’t able to use it”
Hello Beautiful,
We are sorry to hear that you are not completely satisfied with your recent Halo Couture Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@halocouture.com and include a photo of all you extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.
Hello,
Thank you for sharing your thoughts with us. We truly appreciate your feedback regarding the quality and pricing of our products. Our team is continually working to maintain high standards while also considering pricing adjustments. If you have any specific concerns you'd like to discuss or suggestions for improvement, please reach out to us at info@halocouture.com. We value your input and would love to hear more from you.
Take care!
“The hair is nice. I’m not sure it’s gonna be enough hair. Pricey. And the color I received looked nothing like the color shown. It was much darker which gave me problems trying to deposit color.”
Hello Jody,
Thank you for taking the time to share your thoughts with us. We're glad to hear you like the hair, but we’re sorry to learn that the color and fullness didn’t meet your expectations. We understand how important it is for the shade to match what you see on your swatch. Please feel free to reach out to us directly at info@halocouture.com, and we would be happy to assist you further and explore your options. Your satisfaction is important to us!
Warm regards!
“I have purchased this particular topper previously. I sent it home with my client. I opened it and did look at it but only quickly when she took it out along the hairline there’s a bunch of hair missing and I have photos of it. What should I do because I’d like to send it back for one that is correct like the previous one that I had? I have a few photos but some look really bad due to lighting so I’ll only send the first photo unless you want more. Thank you for your help!”
