“My order was canceled due to no stock so I never received the product :/ Also no one replied to my response asking when my color / length would be restocked”
“Disappointed to learn after purchasing that the replacement tabs for the tape-ins are no longer being restocked. These are essential for maintenance and should’ve been clearly noted before buying.
There was no upfront notice or disclaimer when purchasing, and that’s unacceptable for such a high-ticket item. I love the quality of the hair, but the lack of transparency about product phase-outs—and not supporting maintenance for your own systems—feels like a bait and switch.
This has made me rethink any future purchases. Please consider clearer communication and continued support for customers who invest in your extensions.”
Hi Amanda,
Thank you for sharing your concerns, and we’re truly sorry for any frustration this has caused. We understand how important replacement tabs are for the maintenance of your tape-ins, and we recognize the disappointment of learning about their availability after your purchase.
We appreciate the feedback regarding our communication and are actively working to improve transparency about product availability and phase-outs. Your investment in our extensions is valued, and we want to ensure you feel supported throughout your experience with Halo Couture.
If there's anything else we can do to assist you or if you have further questions, please don’t hesitate to reach out to us at info@halocouture.com.
Warm regards,
Team Halo Couture
Hi!
Thank you so much for the amazing review! We're thrilled to hear that your client loves her new fall and that you consistently find our hair quality to be the best. Your support means everything to us, and we're so grateful to have you as part of the Halo Couture family!
Hi Evette!
Thank you for the AWESOME review! We're so excited to hear that you consistently find the quality of our products to be the best. Your loyalty and support truly mean everything to us, and we're thrilled to have you as part of the Halo Couture family!
“I’m very disappointed in how much the cost has gone up on these. I think the tariff charge is ridiculous and the shipping protection is another added charge. It makes it hard to retail these because they are too expensive.”
Hi Heather,
We totally understand your frustration and we appreciate you taking the time to share your thoughts.
Since March, we've been hit with significantly higher tariff charges on many of our imported inventory items. Unfortunately, these costs directly impact pricing, and we've done our best to absorb as much of it as possible before adding the Tariff Surcharge. To help ease the impact for our customers, we've also introduced a Tariff-Free Shopping section on our website featuring products that aren’t affected by the Tariff Surcharge.
We also wanted to let you know that shipping protection is optional and can be taken off your order at the time of purchase :)
We’re committed to transparency and doing right by our customers. If you have any questions or would like help finding items from the tariff-free section, we’re here for you! Please reach out to us at info@halocouture.com.
Best,
Halo Couture
Hi Melinda!
Thank you so much for the wonderful review! We’re thrilled to hear that you find ordering simple and that our quality consistently meets your expectations. Your recommendations mean the world to us, and we're so glad to have you as part of the Halo Couture community!
“I love the product. What really gets me though, is that I bought the big package to get 50% margins and with the new changes I can’t even get 40%. I know the company changed hands recently, but that is not what I signed up for. I feel like it’s a bait and switch. You set the prices, and now you make more on the product than I do. Not fair.”
Hi Jeff!
Thank you for sharing your thoughts with us. We genuinely appreciate your feedback about the recent changes, and we understand your concerns regarding margins. It's important to us that our partners feel valued, and we’re here to support you in any way we can. Your input helps us improve, and we’re committed to finding solutions that work for everyone.
Thanks for being a part of the Halo Couture family!
Warm wishes,
Team Halo Couture
“My client has been purchasing hair from you for four years… The balayage or root from the last purchase turned pink… I called customer service and also emailed and nothing was done to rectify the problems so she had to purchase new hair and I had to give it to her at cost, which means we both lost out. She’s very upset with this company as MI as we both have been valued customers”
Hello Jean,
Thank you for your feedback, we're really sorry to hear about your experience. We definitely want to make this right and will be reaching out to you directly to help find a resolution.
“It’s amazing how a piece of hair gives someone such a boost of confidence. My client was so happy and it makes my day to see someone so happy and confident!!”
Hi Maria!
Thank you for the awesome review! We’re so happy to hear that our products have made such a positive impact on your client’s confidence. It’s incredibly rewarding to know how much joy and happiness a simple piece of hair can bring. Your passion for your clients is inspiring, and we appreciate your support!
Hi Norma!
Thank you for the fantastic review! We're so glad to hear that your client loves her tape-in extensions. It's always rewarding to know our products help stylists create beautiful results. Your feedback is greatly appreciated, and we’re here if you need anything in the future!
Thanks for your support!
“Am still yet to receive order or status of delivery that I paid $70 for expected shipping which was placed on 4/29/25. Today is May 5th still no communication on delivery or status let alone refund for an expedited shipping I never received”
Hi Natalie,
Thank you again for taking the time to speak with us earlier. We're glad we were able to confirm that your order, placed on April 29th, was successfully delivered and signed for. We understand how important clear and timely communication is, especially when expedited shipping is involved, and we sincerely apologize for the lack of updates regarding your order status.
While the package was delivered, we recognize that the absence of tracking updates and confirmation led to understandable frustration. We’re actively working to improve our communication process to prevent this in the future.
If you have any further questions or need assistance, please don’t hesitate to reach out to us at info@halocouture.com. We truly appreciate your business and your patience.
“Tanya was extremely helpful and patient with my needs and all my questions. Allowing me more than a few days to talk and look through and ask again . I feel comfortable knowing if I need help , someone is right there . I feel more confident with the quality of hair and customer service . Or even pro service .”
Hi Maria!
Thank you so much for your wonderful review! We’re thrilled to hear that Tanya was able to assist you with patience and support. It’s great to know you feel confident with both the quality of the hair and our exceptional customer service. If you ever have more questions or need help in the future, just know that we’re always here for you!
We truly appreciate your kind words and support!
“The hair quality is so beautiful and it is super easy to use. I would love more tutorial videos or tips to help guide my clients. The colors do vary slightly from what you see online, so I definitely recommend getting the swatches. I toned my set and they came out perfect. I’m excited to offer such a quality product to my clients!”
Hi Jess!
Thank you for your review! We’re thrilled to hear that you love the hair quality and find it easy to use. Your suggestion for more tutorial videos is much appreciated, and we’ll definitely consider it to help guide our stylists better. We truly value your support :)
Hello Sophia!
Thank you for your amazing review! We’re excited to know that your clients appreciate the quality and consistency of Halo Couture hair. Fast and secure shipping is something we strive for, and we're glad to hear it made a positive impression. Your feedback is invaluable to us, and we appreciate you taking the time to share it!
If you ever need anything, don’t hesitate to reach out at info@halocouture.com. We truly appreciate your support!
Hello Evelyn!
Thank you for the glowing review! We're so happy to hear that you love your hair and that our delivery was fast. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you ever need assistance or have any questions, feel free to reach out at info@halocouture.com!
We truly appreciate your support!
“Love the product the variety of colors & the Halo easy install. Although years back the hair density was a lot fuller. Prices have increased which has been challenging to retail. But I do appreciate the promotions. Wish the ponytail came in different lengths & that the toppers looked more natural.”
Hello Beautiful!
Thank you for the wonderful feedback! We're thrilled your Halo Couture Extensions have exceeded your expectations. Your satisfaction with our extensions and products is truly important to us, and we will ensure our team receives your feedback. If you ever need any assistance, please don't hesitate to reach out to us at info@halocouture.com. We are always here and ready to help.
We appreciate your support!
Hi Nichole,
I am glad we were able to speak on the phone and confirm you were able to locate your order :) I hope you enjoy your Halo! Have a great day!
“Hair quality has been consistently good. Ordering process is simple. The new cost of hair went up a ton but the retail price did not! That is poor business practice and hurts the small businesses that support you. Costs across the globe have gone up, this raise should have included our sale price as well as cost.”
Hello Dee,
Thank you for your feedback. First and foremost, we want to express our sincere appreciation for your continued partnership over the years — it truly means a great deal to us.
We completely understand the challenges our recent price increases may present, and want to assure you that these decisions are never made lightly. Like you, we are committed to building strong, mutually beneficial business relationships, and we greatly value the one we’ve built with you.
Unfortunately, we are currently experiencing a significant rise in the cost of supplies and materials across our entire supply chain. These increases have had a substantial impact on our operating costs, and despite our continued efforts to manage and absorb them, it is no longer sustainable for us to do so entirely on our own. As a result, we’ve made the difficult but necessary decision to adjust our pricing in order to maintain the quality and service you expect from us.
That said, we sincerely look forward to continuing our relationship with you and want you to know that we are doing everything possible on our end to maintain competitive pricing and remain the best value and solution for you and your customers.
Hello Chaveleeze!
Thank you for your fantastic review! We’re thrilled to hear that you are totally satisfied with Halo Couture and that we continue to meet your expectations. Your support means the world to us!
Hello Deb!
Thank you so much for your wonderful review! We’re delighted to hear that you consistently experience excellent service and quality with us. Your kind words mean a lot, and we appreciate your support!
