Hello Kelly!
Thank you for your fantastic review! We’re so glad to hear that our products have been a beautiful addition to your hair. Your kind feedback truly brightens our day, and we appreciate your support!
Hello Deborah!
Thank you so much for your amazing review! We’re so happy to hear that you consider our hair extensions to be the absolute best in quality. Your support means everything to us!
“Dear Halo Couture Partner,
I have been a loyal customer and professional salon partner for years, with locations in both New York and Florida. I wanted to take a moment to share my concerns regarding the recent price changes for your products, specifically the Halos.
As a pro salon, we’ve always valued the quality and service your brand provides. However, the recent price increase has put us in a difficult position. We have always absorbed the costs associated with product pricing, managing the risk, installation, and consultations for our clients. Now, with this price change, we find ourselves unable to pass these additional costs onto our retail clients, which places a significant financial strain on our business.
We are proud of the service we provide, and it’s disheartening that after years of partnership, we are now left to absorb the brunt of a price hike that we simply cannot absorb without compromising the value we offer our clients.
I truly value the relationship we’ve built over the years and hope there is an opportunity for further dialogue around this issue. It’s vital for us as professionals that pricing remains fair and reflective of the services and risk we undertake on behalf of your brand.
Thank you for your time and consideration. I look forward to hearing from you and hopefully finding a solution that works for all parties involved.
Sincerely,
Livio Rosado
livio@greenroomsalon.com”
Hi Livio,
Thank you so much for your message. First and foremost, we want to express our sincere appreciation for your continued partnership over the years — it truly means a great deal to us.
We completely understand the challenges our recent price increases may present, and want to assure you that these decisions are never made lightly. Like you, we are committed to building strong, mutually beneficial business relationships, and we greatly value the one we’ve built with you.
Unfortunately, we are currently experiencing a significant rise in the cost of supplies and materials across our entire supply chain. These increases have had a substantial impact on our operating costs, and despite our continued efforts to manage and absorb them, it is no longer sustainable for us to do so entirely on our own. As a result, we’ve made the difficult but necessary decision to adjust our pricing in order to maintain the quality and service you expect from us.
That said, we sincerely look forward to continuing our relationship with you and want you to know that we are doing everything possible on our end to maintain competitive pricing and remain the best value and solution for you and your customers.
Hello Suzanne!
Thank you for your review! We’re thrilled to hear that you found ordering easy and enjoyed our fast service. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience!
“I love your Halo extensions. My client wear them myself. My clients wear them not too many people but anyway the ones that do love them. It makes them feel good younger particularly when they’re losing some”
Hello Gorgeous!
We’re absolutely excited to hear that you and your clients love our Halo Couture extensions! It’s wonderful to know that they’re helping to boost confidence and deliver that youthful feeling. Thank you for your review, and for spreading the word!
Hello Gorgeous!
Your kind words mean the world to us! Thank you for sharing your positive experience. We're committed to providing excellent service, and we're thrilled that you enjoyed your Halo Couture Extensions!
“I love the halos. This was my first bang purchase and I was disappointed in the quality. The hair felt nice but the way it bubbles out of the net was odd and very unnatural looking. I wasn’t able to use it”
Hello Beautiful,
We are sorry to hear that you are not completely satisfied with your recent Halo Couture Extensions. We would be delighted to assist you in resolving this issue. If you have not already done so, please kindly send us an email at info@halocouture.com and include a photo of all you extensions so that we can clearly see them from top to bottom. Our team will be on the lookout for your email and we are eager to find a suitable solution for you. We are looking forward to assisting you further with this matter.
Hello Beautiful,
Thank you for the glowing review! We’re thrilled to know you had an exceptional experience. Your recommendation means a lot to us, and we hope you feel beautiful in your new Halo Couture Extensions!
Hello Gorgeous!
Thank you for your fantastic review! We're so glad to hear that you found our team knowledgeable and helpful. Your satisfaction is our priority, and we appreciate your support!
Hello Jennifer,
We do sincerely apologize for this experience, we appreciate your feedback and strive to find a solution for you. We will be reaching out to you directly to help resolve this concern! Please keep a look out for our email.
Again thank you for your feedback, wishing you a wonderful day!
“Sent wrong items- when I called to have it corrected the girl was less than jazzed to be helpful. She was rude, cut me off several times & couldn’t overnight the correct items so I could do the install on the client. When i asked her is I was out of luck through no fault of my own, she replied Yes. LOL I will be finding another supplier. Shipping of $30 for a small envelope is ridiculous and hair quality on certain colors is not good. This was the last straw for me.”
Hello Nicole,
We are so sorry to hear this was your experience. We are happy we were given the opportunity to resolve this concern. We appreciate your feedback and strive to provide excellent service to all. We hope we were able to turn your experience around and we can continue to be apart of yours and your clientele's hair goals! Please reach out to us if anything arises at info@halocouture.com, we are always happy to help!
Hello Beautiful!
Thank you so much for your lovely review! We're delighted to hear that you find your new Halo Couture piece absolutely beautiful. Your appreciation truly inspires us, we appreciate you!
Hello Fabulous!
Thank you so much for your amazing review! We’re delighted to hear that you found the ordering process easy and enjoyed the fast shipping. Your satisfaction is our top priority, and we appreciate your support!
Hello,
Thank you for sharing your thoughts with us. We truly appreciate your feedback regarding the quality and pricing of our products. Our team is continually working to maintain high standards while also considering pricing adjustments. If you have any specific concerns you'd like to discuss or suggestions for improvement, please reach out to us at info@halocouture.com. We value your input and would love to hear more from you.
Take care!
Hello Beautiful!
Thank you so much for your wonderful review! We're delighted to hear that you are loving the quality of your Halo Couture Extensions. Your support inspires us to keep delivering the best!
“The hair is nice. I’m not sure it’s gonna be enough hair. Pricey. And the color I received looked nothing like the color shown. It was much darker which gave me problems trying to deposit color.”
Hello Jody,
Thank you for taking the time to share your thoughts with us. We're glad to hear you like the hair, but we’re sorry to learn that the color and fullness didn’t meet your expectations. We understand how important it is for the shade to match what you see on your swatch. Please feel free to reach out to us directly at info@halocouture.com, and we would be happy to assist you further and explore your options. Your satisfaction is important to us!
Warm regards!
“I have purchased this particular topper previously. I sent it home with my client. I opened it and did look at it but only quickly when she took it out along the hairline there’s a bunch of hair missing and I have photos of it. What should I do because I’d like to send it back for one that is correct like the previous one that I had? I have a few photos but some look really bad due to lighting so I’ll only send the first photo unless you want more. Thank you for your help!”
Hello Lovely!
Thank you so much for your sweet words! We're thrilled that you had a great experience with Laura and we’re so happy to hear you're feeling confident about your extensions. We appreciate your support!
“I’ve been an authorized Salon for a Halo Couture for about five years now. My clients love the quality of the hair. The color matching swatches are seamless and I also enjoy the free two day FedEx shipping to get here as quick as possible.”
Hello Fabulous!
Thank you so much for your amazing feedback! We're thrilled to hear that you and your clients love the quality of our hair and that the color matching swatches have been seamless for you. We’re also happy to provide fast shipping to enhance your experience! Your support means everything to us!
Hello Beautiful!
Thank you for the wonderful feedback! We're thrilled to hear that you had a great experience with our customer service. Your support means so much to us, and we look forward to serving you again!
