HALO Branded Solutions Reviews

Name: HALO Branded Solutions
Address: 1980 Industrial Dr, Sterling, IL
Rating: 4.87

4.9 Rating 488 Reviews

98 %

of reviewers recommend HALO Branded Solutions

Company Reviews

Questions

Metrics

4.9

Based on 488 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

855 425 6266

Email:

service@halo.com

Location:

1980 Industrial Dr
Sterling, IL
61081

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HALO Branded Solutions 5 star review on 15th July 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We used HALO on a great recommendation from another university to create pennant flags for our employee giving campaign. Our team worked with Pam Hite and was disappointed with the overall experience. Throughout the entire project, there was a lack of communication from getting samples to payment for the product. She would contact myself, instead of continuing conversations with the designer and the project manager. This led to a few different hiccups. Our original time frame was 5 - 7 from design. However, it turned out to be 5 - 7 days from approving the proofs. There were a couple of proofs that were wrong and that stalled the project further. We also had to contact her multiple times in order to hear back. This was also frustrating because we felt that as a vendor, there should be dialog throughout the process.”

Helpful Report

Posted 4 years ago

Dear Megan, I want to first apologize that your first experience was anything less than superb with HALO. We have been looking into your order to see what went wrong and how we can fix those mistakes from happening again. Pam & HALO hope that you would be willing to give us a second chance to prove that HALO Branded Solutions and Pam Hite are your go-to's for your promotional needs. If you wish to order again we will be providing you with a 10% discount off your next order. Thank you, HALO Branded Solutions

Posted 4 years ago

“First of all, Jan was amazing. She is great and went out of her way to help me and accommodate me and my specific order. However, whoever engraved and packaged our items did not do a good job. They came in dirty, poorly taped boxes and most of our items were engraved poorly and hard to see.”

Helpful Report

Posted 4 years ago

Dear Jordan, We sincerely apologize that you were not satisfied with the awards that you received. HALO and your Account Executive Jan would like to get your awards replaced and address the issue directly with our vendor. Jan has reached out to you via email and phone and has not received a response. If you could please provide her with photos of the awards, she will try to make this right for you. Your satisfaction with our service and the product you purchased from us is very important. You may also contact HALO.com Customer Service at (855) 425-6266. Sincerely, HALO Branded Solutions

Posted 4 years ago

HALO Branded Solutions is rated 4.9 based on 488 reviews